客户经理
Account Manager
在Nearmap, 天空不是极限
过去30多年, itel一直是房产保险领域值得信赖的数据来源。保险公司依赖itel进行验证后的材料定价和独立材料分析。这些数据能准确、有依据且快速地处理索赔。
2025年, itel加入了Nearmap, 这家房产智能领域的先驱企业。我们共同为保险公司提供一个统一的房产视图：高分辨率图像、AI驱动的洞察以及验证后的材料定价。我们的客户使用它来看清真相、评估风险并做出确定性的决策。
客户经理负责与已使用itel解决方案的一组保险客户建立关系。你将了解每家保险公司实际的工作方式，发现他们的索赔流程中时间或金钱的损失点，并展示itel如何弥补这一差距。
这是一个推动采用和增长的角色，而不是支持队列。你将在客户组织的各个层级建立关系，从现场理赔员到理赔管理层，以及他们工作流程中的第三方合作伙伴。所有人都围绕客户签约的成果保持一致。
你与内部的销售、客户体验、运营、财务和高管管理团队，以及更广泛的Nearmap市场推广团队合作，帮助保险客户在两个产品组合中实现采用。
负责客户关系
· 作为指定客户组合的首要联系人。
· 按照固定节奏与客户会面，了解他们的优先事项、压力和计划。
· 在多个层级建立关系：理赔员、审查员、理赔经理、采购部门和高管赞助人。
· 优先处理、上报并监督客户问题直至解决。
· 在CRM中记录每一次互动，确保客户历史完整准确。
推动采用和使用
· 与客户管理层合作，制定与其特定理赔指南和阈值相关的使用策略。
· 直接与终端用户互动，提升已实施解决方案的使用率。
· 识别使用率低于预期的客户，诊断原因并采取行动。
· 推动采用计划，并以明确的前后对比数据进行报告。
审查、报告和预测
· 定期进行客户审查，涵盖活动、使用趋势和达成既定成果的情况。
· 向销售领导提供准确的预测和客户健康状况报告。
· 提前发现风险，并附带解决方案。
拓展客户
· 发现在itel和更广泛的Nearmap产品组合中的扩展机会
查看英文原文
The sky's not the limit at Nearmap
For more than 30 years, itel has been the trusted source of certainty in property insurance. Carriers rely on itel for verified materials pricing and independent materials analysis. That data settles claims accurately, defensibly, and fast.
In 2025, itel joined Nearmap, the property intelligence pioneer. Together we give insurers one view of a property: high-resolution imagery, AI-driven insights, and verified materials pricing. Our customers use it to see truth, assess risk, and act with certainty.
The Account Manager owns the relationship with a portfolio of insurance customers already live on itel solutions. You learn how each carrier actually works, find where their claims process loses time or money, and show them how itel closes that gap.
This is an adoption and growth role, not a support queue. You build relationships across every layer of the customer organization, from desk adjusters through to claims leadership, and with the third parties in their workflow. Everyone stays aligned on the outcomes the account signed up for.
You partner internally with Sales, Customer Experience, Operations, Finance, and Executive Management, plus the wider Nearmap go-to-market team as insurance customers adopt across both portfolios.
Own the customer relationship
· Act as the primary point of contact for an assigned portfolio of live accounts.
· Meet with customers on a regular cadence to understand their priorities, pressures, and plans.
· Build relationships at multiple levels: adjusters, examiners, claims managers, procurement, and executive sponsors.
· Prioritize, escalate, and oversee customer issues through to resolution.
· Log every touchpoint in the CRM so account history stays complete and accurate.
Drive adoption and usage
· Work with customer leadership to build usage strategies tied to their specific claims guidelines and thresholds.
· Engage end users directly to grow use of solutions already implemented.
· Identify accounts where usage sits below expectation, diagnose the cause, and act on it.
· Run adoption initiatives and report on them with clear before-and-after numbers.
Review, report, and forecast
· Conduct regular account reviews covering activity, usage trends, and results against agreed outcomes.
· Deliver accurate forecasts and account health reporting to sales leadership.
· Surface risk early, with a plan attached.
Grow the account
· Spot expansion opportunities across itel and the wider Nearmap portfolio, and bring in the right specialists.
· Collaborate with the other sellers in your pod to support shared accounts.
· Maintain deep working knowledge of all itel solutions and a solid grasp of Nearmap property intelligence products.
Required
· Five or more years in account management, customer success, or sales, ideally in a data or software business.
· Property and casualty (P&C) insurance experience, particularly claims, restoration, or building materials.
· A track record of growing usage or revenue inside an existing book of business.
· Confidence building relationships from frontline users up to the executive suite.
· Strong written and verbal communication, and genuine comfort on the phone.
· Ability to manage competing priorities without losing the detail.
· Energy for a fast-moving business that is still growing and changing.
· Proficiency with Microsoft Excel, Word, and PowerPoint, plus a CRM (Salesforce preferred).
· Willingness to travel nationally up to 40%, sometimes on short notice.
· Valid driver license with proof of insurance.
Preferred
· Bachelor degree in business or a related field.
· Experience servicing claims organizations at national carriers.
· Familiarity with geospatial, imagery, or property data products.
Why you'll love working at Nearmap:
We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.
At Nearmap, you can chart your own career path and see where our journey together might take you. With complex and fascinating work to challenge and inspire you, you might be surprised by the opportunities you discover. We've got so much more to share—come and explore with us!
Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.