入职顾问（墨西哥）
On-boarding Consultant (Mexico)
🌟关于Mapal
我们是一家快速发展的B2B SaaS公司，通过技术改变酒店业的运营方式。Mapal Group提供一个集成平台，帮助餐厅、酒店和团餐品牌优化运营，赋能团队，并高效扩展。我们在欧洲、英国和拉美地区开展业务，随着增长加速，我们持续扩大影响力。
💡我们的文化
我们的文化由六个核心价值观塑造：承诺、客户至上、一个团队、主人翁精神、韧性以及大胆思考。这些价值观驱动着我们的一切行动，从如何支持客户到如何作为团队协作。我们寻找那些具备这些价值观的人，他们在工作中充满热情和创造力，对自己的贡献负责，并拥抱协作和创新以实现雄心勃勃的目标。
🎯职位概述
On-Boarding Consultant的角色是直接以咨询的方式与客户合作，确定、记录并为客户的购买解决方案的成功实施做好需求分析准备。该职位将属于On-boarding团队，职责将与项目经理（在企业项目中）、产品和集成专家共享。
🛠关键职责
·
这是一个需要高度自我驱动和解决问题能力的实践性角色。
- 理解客户的复杂业务需求，沟通实施方法。
- 能够清晰地将解决方案转化为业务需求。
- 能够同时管理多个项目。
- 引导客户完成上手流程，管理期望、风险和可计费工时。
- 与产品和集成团队紧密合作以满足截止日期。
- 提供足够的指导和文档，确保顺利交接给客户成功和客服团队
要求
✅资格条件
·
成功的候选人将具备：
- 非常高的组织能力和时间管理能力
- 具有SaaS产品经验者优先
- 在酒店行业工作过，专注于餐厅或酒店的经验
- 能够识别问题和机会，并提出或实施行动和解决方案
- 有跨团队和跨领域有效管理工作的能力
- 通过有效的沟通和协商影响他人的能力
- 多语言能力是加分项（西班牙语和英语为必选项）
查看英文原文
🌟About Mapal
We are a fast-growing B2B SaaS company transforming how hospitality businesses operate through technology. Mapal Group provides an integrated platform that helps restaurants, hotels, and contract catering brands optimize operations, empower their teams, and scale efficiently. Operating across Europe, the UK, and LATAM, we continue to expand our footprint as we accelerate our growth.
💡Our Culture
Our culture is shaped by six core values: Commitment, Customer Obsession, One Team, Ownership, Resilience, and Think Big. These values drive everything we do, from how we support our customers to how we work together as a team. We seek individuals who embody these values, bringing passion and creativity to their work, taking ownership of their contributions, and embracing collaboration and innovation to achieve ambitious goals.
🎯Role Overview
The role of the On-Boarding Consultant is to work directly with a customer in a consulting fashion to determine, document and prepare the customer with their requirements analysis for the successful implementation of their purchased solution(s). This role will be within the On-boarding team where responsibilities will be shared with the Project Manager (on Enterprise projects), Product and Integration Specialists.
🛠 Key Responsabilities
·
This is a hands-on role requiring a highly self-motivated and solutions-oriented individual.
- Understand customers complex business requirements, communicate implementation approaches.
- Be able to clearly articulate the solutions into business requirements
- Be able to manage multiple projects simultaneously
- Lead the customer on the on-boarding journey, managing expectations, risks and billable hours
- Work closely with the Product and Integration teams to meet deadlines
- Provide sufficient guidance and documentation for seamless hand over to Customer Success and Support
Requirements
✅ Qualifications
·
The successful candidate will have:
- Exceptionally high organizational and time management skills
- Experience with SaaS products highly desirable
- Experience working in the hospitality sector with a focus on restaurants or hotels.
- Ability to identify problems and opportunities as well as offer or implement actions and solutions.
- Proven ability to effectively manage work across teams and disciplines
- An ability to influence others through effective communication and negotiations
- Multi-lingual is an asset (Spanish and English mandatory, French highly desirable)
Skills:
- Project Management experience or certification desirable
- Excellent oral and written communication skills.
- Excellent personal organization skills and attention to detail
- Strong people skills. Ability to work well with a diverse multi-cultural environment
- Willingness to work flexible hours on different time zones (LATAM)
- Ability to work independently or as part of a team and ability to take direction is a must
- Strong analytical and troubleshooting skills
- Ability to cope with conflicting demands and prioritize and adapt in a rapid growth environment
How we work at Mapal 💜
Mapal Group offers competitive salaries, achievable incentive bonuses, career advancement opportunities, and a unique employee-focused culture that is inclusive and committed to providing equal opportunities for everyone.
Originally posted on Himalayas