成员支持协调员
Member Support Coordinator
国际健康是一家脏保健管理公司，与医生合作，其使命是重新构想医疗保健，以专业知识，规模，同情和愿景为行业设定标准并帮助患者生活最好。我们在帮助人们的任务上，我们知道我们的工作改变了他们的生活。如果有更好的方法，我们会创造它。所以，如果我们的使命与你说话，请加入我们！作为成员支持协调员，你将成为需要协助的病人和提供商的第一个联系点。你的首要责任将是处理接入电话，解决一般询问，解决问题和连接通话者与专家进行更详细的需求或行动。使用你对我们的服务的知识和利用各种系统，你将在不同复杂性的互动中实现第一调用决议。请注意，目前有两个开放机会。对于这两份职位来说，你必须可从周一到星期五，早上10:30至晚上7点中央时间工作。· 提供高质量的服务和支持给呼叫者，确保从开始到结束时有效地满足他们的需求。·展示专业精神，同情心，共感和积极倾听以了解呼叫者的需要并提供合适的解决方案。· 与内部临床及非临床同事合作，确保无护理和服务交付，影响成员的积极结果。·与其他团队成员良好合作，积极贡献团队目标。· 帮助各个项目 What Youll Need 的机会。· 客户服务或行政支持经验至少1年；医疗保健或接入联系中心经验优先 · 语言和书面沟通能力优秀 · 在快速的环境中强有力的解决问题能力 · 有效多任务处理和时间管理，以迅速响应 · 证明适应性和弹性，在快速发展的环境中保持积极，解决方案导向方法。· 可适应和灵活，能够调整不断变化的业务需求和优先事项。· 积极，解决问题的思维方式，具有强大的弹性。
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Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!
As a Member Support Coordinator, you will be the first point of contact for patients and providers needing assistance. Your primary responsibility will be handling incoming calls, addressing general inquiries, resolving concerns, and connecting callers to subject matter experts for more detailed needs or actions. Using your knowledge of our services and leveraging various systems, you will achieve first call resolutions in interactions varying in complexity.
Please note, there are currently two openings available. For both roles, you must be available to work a standard schedule of Monday through Friday, 10:30 AM to 7:00 PM Central Time.
What You’ll Do:
- Handle inbound calls in a high-volume environment supporting SLA objectives
- Field clinical referrals, consent forms, or general inquiries routed to our Member Support Inbox and/or SharePoint
- Provide high quality service and support to callers, ensuring their needs are met efficiently and effectively from start to finish.
- Display professionalism, compassion, empathy, and active listening to understand caller needs and offer suitable solutions
- Collaborate across departments with internal clinical and non-clinical colleagues to ensure seamless care and service delivery, influencing positive member outcomes.
- Works well with fellow team members and actively contributes to team goals.
- Opportunities to assist with various projects
What You’ll Need
- Minimum of 1 year of customer service or administrative support experience; healthcare or inbound contact center experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving ability in a fast-paced setting
- Effective multi-tasking and time management for prompt responses
- Demonstrates adaptability and resilience, maintaining a positive, solution-oriented approach in a fast-paced and evolving environment.
- Adaptable and flexible, with the ability to navigate changing business needs and priorities.
- Positive, solution-oriented mindset with strong resilience in a dynamic environment.
- Receptive to feedback and able to translate insights into meaningful action and continuous improvement.
- Comfortable managing ambiguity and adjusting effectively to evolving organizational goals.
- Familiarity with Microsoft Office applications.
Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:
- We care deeply about the people we serve.
- We are better when we work together.
- Humility is a source of our strength.
- We bring joy to our work.
- We deliver on our promises.
We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.
Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!
Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.
It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
Originally posted on Himalayas