客户体验代理
Customer Experience Agent
我们是谁？
在Tiendamia，我们不仅仅是一个在线商店。我们是电子商务的中心，创意和技术在这里交汇，为拉丁美洲的客户提供独特的购物体验。我们勇敢、创新，不断进步。如果你准备加入一个突破边界的团队，你的下一段旅程从这里开始！
我们知道，要创造非凡的体验，最重要的是拥有最优秀的团队和最棒的Tigers，这就是我们寻找你的原因。
如果你有客户体验方面的经验，热爱帮助他人，并享受团队合作，我们希望你加入我们的优秀客户体验团队。
你的挑战
- 电话和聊天支持。
- 解决一般的客户问题。
- 发现现有流程中的改进机会。
- 为积极的工作环境做出贡献。
所需技能
- 有类似职位的经验（通过邮件和电话的客户支持）。
- 能够在周一至周六或周日到周五工作，每次6小时的班次。
- 熟练使用计算机程序和工具（Excel、邮件、电话、聊天）。
- 具备中级英语水平 - 不是必须的。
我们营造一个包容的环境，每个声音都被听到，每位团队成员都有机会成长和蓬勃发展。
期待收到你的来信！
最初发布于Himalayas
查看英文原文
Who Are We?
At Tiendamia, we’re more than just an online store. We’re the epicenter of e-commerce, where creativity and technology converge to provide unique shopping experiences to our customers in Latin America. We’re bold, innovative, and constantly evolving. If you’re ready to join a team that pushes boundaries, your next adventure begins here!
We know that to create incredible experiences, the most important thing is to have the best team and the best Tigers, and that’s why we are looking for you.
If you have experience in customer experience, are passionate about helping others, and enjoy working in a team, we want you to join our great Customer Experience team.
Your Challenges
- Phone and chat.
- Resolution of general customer issues.
- Identify opportunities for improvement in established procedures.
- Contribute to a positive work environment.
Required Skills
- Experience in similar positions (customer support via email and phone).
- Availability to work Monday to Saturday or Sunday to Friday, 6 hours shifts.
- Proficiency in using computer programs and tools (Excel, email, phone, chat).
- Intermediate knowledge of the English language - not mandatory.
We foster an inclusive environment where every voice is heard, and where each team member has the opportunity to grow and thrive.
We look forward to hearing from you!
Originally posted on Himalayas