Senior Subsidence Operations Manager
负责领导和监督指定服务团队的业绩，确保客户从初步指导到解决方案获得高质量，及时和有效的服务。该角色负责服务卓越性，有效的索赔进展和生命周期性能，特别关注减少端到终的索赔生命周期，提高客户满意度并确保工作在客户旅程的每个阶段都能顺利进行进步。你还将负责确保团队实现业务财务目标/收入目标。这一角色将在多个团队中提供强大的运营领导力，确保团队经理有必要的能力，能力，信息和问责制来实现达成的服务，生命周期以及绩效/财务目标。最初发布于喜马拉雅山
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To lead and oversee performance of designated subsidence teams, ensuring that customers receive a high-quality, timely and efficient service from initial instruction through to resolution.
The role is accountable for service excellence, efficient claim progression and lifecycle performance, with a particular focus on reducing end-to-end claim lifecycles, enhancing customer satisfaction and ensuring work progresses efficiently through each stage of the customer journey. You will also be accountable for ensuring teams meet the business financial objectives / targets in terms of revenue. The role will provide strong operational leadership across multiple teams, ensuring Team Managers have the capability, capacity, information and accountability required to deliver against agreed service, lifecycle and performance / financial objectives.
Originally posted on Himalayas