产品协调员 - MarTech 平台与治理
Product Coordinator - MarTech Platform and Governance
职位名称：产品协调员 - 营销技术平台与治理
工作地点：远程
职位描述
· 产品协调员 - 营销技术平台与治理在支持组织的多租户营销技术生态系统的运营规模和治理方面发挥关键作用。该职位负责管理需求流程，协调用户访问和再认证，并在包括 Adobe Experience Cloud 和 Adobe Experience Platform 在内的营销技术解决方案套件中执行平台治理。
- 与产品管理领导、解决方案架构以及营销技术策略与运营总监紧密合作，该职位推动内部和外部利益相关者之间的一致性、透明度和运营效率。
主要职责
· 负责并管理营销技术需求的集中化流程。
- 作为营销技术需求和问题升级的中心协调点。
- 跟踪并报告需求服务级别协议（SLA）、请求状态和优先级结果。
- 协调跨营销技术平台的用户访问请求。
- 支持季度用户访问再认证流程。
- 维护治理日志和平台标准。
- 协调治理论坛和问题分类会议。
- 记录决策并维护知识库。
- 跟踪平台采用情况、使用趋势和未解决问题。
- 协助用户验收测试（UAT）协调、发布跟踪和沟通。
所需资格
· 4-6 年在协调、运营或营销技术支持岗位的工作经验。
- 具有企业营销技术平台的经验。
- 强大的组织和流程管理能力。
- 有管理需求系统和工作流的经验。
- 能够处理多个请求和利益相关者。
- 良好的沟通能力。
- 熟练使用 Excel、PowerPoint、Jira、Workfront 或类似工具。
优先资格
· 熟悉 Adobe 平台，如 AEP、AJO、CJA、AEM 和 Workfront。
- 有支持治理或访问管理流程的经验。
- 熟悉 Jira、ServiceNow 或 Workfront。
- 有企业级治理环境的经验。
- 有数字营销或客户旅程管理的经验。
- 有支持问题升级流程的经验。
- 熟悉用户访问控制和审计流程。
关键成功因素
· 保持高准确性和一致性。
- 提高透明度和响应速度。
- 支持可扩展的治理。
- 建立强大的利益相关者关系。
查看英文原文
JOB TITLE: Product Coordinator - MarTech Platforms & Governance
LOCATION: Remote
JOB DESCRIPTION
· The Product Coordinator - MarTech Platforms & Governance plays a critical role in supporting the operational scale and governance of the organization's multi-tenant MarTech ecosystem. This role is responsible for managing intake processes, coordinating user access and recertification, and enforcing platform governance across a suite of MarTech solutions, including Adobe Experience Cloud and Adobe Experience Platform.
- Partnering closely with Product Management leadership, Solutions Architecture, and the Director of MarTech Strategy & Operations, this role drives consistency, transparency, and operational efficiency across internal and external stakeholders.
Key Responsibilities
· Own and manage centralized intake process for MarTech requests.
- Serve as the central coordination point for MarTech intake and issue escalations.
- Track and report on intake SLAs, request status, and prioritization outcomes.
- Coordinate user access requests across MarTech platforms.
- Support quarterly user access recertification processes.
- Maintain governance logs and platform standards.
- Coordinate governance forums and triage meetings.
- Document decisions and maintain repositories.
- Track platform adoption, usage trends, and open issues.
- Assist with UAT coordination, release tracking, and communication.
Required Qualifications
· 4-6 years of experience in a coordination, operations, or MarTech support role.
- Experience with enterprise marketing technology platforms.
- Strong organizational and process management skills.
- Experience managing intake systems and workflows.
- Ability to manage multiple requests and stakeholders.
- Strong communication skills.
- Proficiency with Excel, PowerPoint, Jira, Workfront, or similar tools.
Preferred Qualifications
· Familiarity with Adobe platforms such as AEP, AJO, CJA, AEM, and Workfront.
- Experience supporting governance or access management processes.
- Familiarity with Jira, ServiceNow, or Workfront.
- Exposure to enterprise-scale governance environments.
- Exposure to digital marketing or customer journey management.
- Experience supporting issue escalation workflows.
- Familiarity with user access controls and audit processes.
Key Success Factors
· Maintains high accuracy and consistency.
- Improves transparency and responsiveness.
- Supports scalable governance.
- Builds strong stakeholder relationships.
- Demonstrates ownership and proactive problem-solving.
Originally posted on Himalayas