质检服务通讯分析师
QC Servicing Communications Analyst
加入我们出色的团队，远程在家工作！
质量控制通信分析师将通过电话、电脑和/或电子邮件监控与客户的实时和/或录音通信，并衡量其是否符合既定的质量和监管指南。根据公司政策和程序、公司在运营的所有美国州和联邦法律和法规执行所有职责。该职位的薪资为每小时24.00至26.00美元。
你将负责：
• 监控与客户的实时或录音电话，并衡量其是否符合既定的质量和监管指南。
• 识别改进机会和绩效趋势，并向CMS的服务管理团队报告发现结果。
• 协助设计电话监控指南和格式。
• 参加部门会议以校准评分方法。
• 完成有关监控趋势的报告和特殊项目。
• 负责确保电话审查的完成，并保持98%的电话评分准确率。
• 协助异常和争议审查流程。
• 保持稳定的出勤率，以确保履行核心职责和责任。
• 执行其他指派的任务。
你需要具备：
• 需要高中文凭或同等工作经验
• 需要两年或以上贷款服务电话监控、呼叫中心或质量保证经验
• 需要了解贷款服务（客户服务、催收、房屋保留、债务回收等）
• 双语是加分项
我们的公司：
Carrington Mortgage Holdings是一家控股公司，其主要业务包括资产管理、抵押贷款、房地产交易和房地产物流。这些业务垂直和水平整合，提供涵盖美国单户住宅房地产交易几乎所有方面的广泛房地产服务。在拥有丰富行业经验的领导团队指导下，遵循一致的哲学，Carrington保持必要的基础设施，以确保在任何市场周期中的稳定性和最大化价值。我们希望您能考虑加入我们不断壮大的由独特人才组成的团队，共同推动住宅房地产的变革。如需了解更多，请访问：。
我们提供的福利：
- 为本人及家庭提供的全面医疗计划。此外，还提供401(k)计划的50%匹配，即对前4%工资的贡献进行匹配。
- 接入...
查看英文原文
Come join our amazing team and work remote from home!
The Quality Control Communications Analyst will monitor live and/or recorded communications with customers, via telephone, computer and/or email and measures compliance with established quality and regulatory guidelines. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The pay for this position is $24.00 - $26.00 an hour.
What you’ll do:
• Monitor live or recorded calls with customers and measures compliance with established quality and regulatory guidelines.
• Identify opportunities for improvement and performance trends, and report findings to CMS’ servicing management.
• Assist with the design of call monitoring guidelines and formats.
• Participate in departmental meetings to calibrate scoring methods.
• Complete reports and special projects regarding monitoring trends.
• Responsible for ensuring completion of call reviews and maintaining a 98% call score accuracy ratio.
• Assist in the exception and dispute review process.
• Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities.
• Perform other duties as assigned.
What you’ll need:
• High School Diploma or equivalent work experience required
• Two (2) or more years of loan servicing call monitoring, call center or quality assurance experience required.
• Working knowledge of loan servicing (customer service, collections, home retention, debt recovery, etc.)
• Bilingual is a plus
Our Company:
Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: .
What We Offer:
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
#Carrington
Originally posted on Himalayas