IT帮助台代理
IT Helpdesk Agent
薪资：每月29 000 – 32 000南非兰特
Remote Recruitment正在为一家英国公司招聘一名IT帮助台人员，工作地点为南非，全远程办公。
职位概述
你将是英国团队IT问题的第一联系人，解决各种问题并确保员工正常工作。
主要职责
- 提供硬件、软件和账户问题的一线支持
- 在帮助台系统中记录、跟踪并解决工单
- 通过Active Directory重置密码并管理用户访问权限
- 将复杂问题升级到二线支持
- 记录解决方案并更新内部知识库
所需条件
- 具备Active Directory和用户账户管理经验
- 有一线IT支持或帮助台岗位经验
- 能够处理常见的硬件和软件问题
- 有稳定的家庭网络和适合在英国工作时间（即南非标准时间11:00–19:00）工作的安静空间
- 能清晰地向非技术人员解释解决方案
加分项
- 熟悉远程支持工具
- 有使用Zendesk或Freshdesk等工单系统的经验
- 拥有相关的IT认证
职位优势
一份永久性的全远程职位，由英国雇主提供，工作时间为英国时间09:00–17:00（南非标准时间11:00–19:00），并有机会晋升到二线支持。
- 你将作为全职成员加入一家英国公司的团队，而不是自由职业平台或轮换客户池
- 无需通勤：只要有稳定网络，可在南非任何地方工作
- 由Remote Recruitment全程负责的明确招聘流程，从申请到与雇主见面
如何申请
请提交一份更新的简历。符合条件的申请人将收到一个简短的视频面试邀请，成功者将被介绍给英国雇主。申请前请确保拥有稳定的网络连接和安静的工作空间。
最初发布于Himalayas
查看英文原文
Salary: R23 000 – R25 000 per month
Remote Recruitment is hiring a IT Helpdesk Agent for a UK-based employer, fully remote from South Africa, owning first-line IT support for a UK team.
Role overview
You will be the friendly first point of contact when staff at a UK business have a tech problem. You will diagnose, fix or escalate issues quickly and keep every ticket moving until it is resolved.
Key responsibilities
- Log, triage and resolve first-line support tickets
- Reset passwords and manage user accounts
- Set up and troubleshoot laptops, email and software
- Escalate complex issues with clear notes
- Keep knowledge-base articles accurate and current
What you'll need
- Experience in an IT helpdesk or technical support role
- Experience with a ticketing tool such as Zendesk or Freshdesk
- Working knowledge of Microsoft 365 and Windows
- Clear written English for explaining fixes simply
- A reliable laptop and stable fibre connection
Nice to have
- CompTIA A+ or similar certificate
- Experience with Google Workspace admin
- Familiarity with remote support tools such as TeamViewer
What's on offer
This is a full-time, 100% remote role working UK hours, 09:00–17:00 UK time (11:00–19:00 SAST). You will join a friendly UK team, receive clear onboarding and support, and work with a company that values reliability, communication and growth. We are looking for South African talent who want a stable remote career with a UK employer. Day to day you will use modern, cloud-based tools, so you can work from home with the equipment you already have. Our recruitment team supports every placement from application through to your first day, and we keep communication open so you always know where you stand throughout the hiring process. Apply with your CV and we will be in touch if you are shortlisted.
Originally posted on Himalayas