质量与合规专员

We are seeking a Quality & Compliance Officer with apprentice experience to provide administrative support to our Quality & Compliance function. The Quality & Compliance Officer plays a key role in ensuring the accurate processing of certification activity, maintenance of quality records, effective document control, and efficient management of quality-related enquiries.
With a keen eye for detail and a highly organised approach, the role supports compliance with regulatory requirements, internal policies, and service standards through accurate record keeping, administration, and coordination activities. The Quality & Compliance Officer works closely with colleagues across the business to ensure quality and compliance processes are supported effectively and consistently.
As part of a growing and ambitious organisation, this role offers the opportunity to develop knowledge and skills within quality and compliance, with potential for future career progression and professional development
Duties
Certification & Administration

• Review Statements of Results (SoRs) for completeness and accuracy

• Process certification claims in line with company procedures

• Maintain certification records, trackers and databases

• Monitor certification turnaround times and escalate issues as required

• Support certification audits through the provision of accurate records and evidence

Mailbox Management

• Manage the Quality & Compliance mailbox

• Monitor and triage incoming enquiries

• Respond to routine quality and compliance queries

• Track actions arising from enquiries and ensure timely follow-up

Records & Document Control

• Manage version control of policies, procedures and quality documentation

• Ensure controlled documents are current, accessible and appropriately archived

• Maintain quality and audit records and supporting documentation

Compliance Administration

• Support the preparation of compliance and regulatory reports

• Assist with evidence gathering for internal and external audits

• Maintain accurate compliance records and action logs

Data & Reporting

• Maintain quality trackers, monitoring logs and action plans

• Support quality reporting and dashboard production

• Assist with data collection, validation and reporting activities

• Ensure records and management information remain accurate and up to date

General Responsibilities

• Support the wider Quality & Compliance team with administrative activities

• Liaise professionally with internal and external stakeholders

• Maintain confidentiality and handle sensitive information appropriately

• Support continuous improvement by identifying opportunities to improve administrative processes

• Other duties as required

Person Specification
Essential

• Experience working within an awarding organisation (AO), EPAO or training provider

• Previous experience in an administrative, coordinator or support role

• Excellent attention to detail and high levels of accuracy

• Strong organisational and time management skills

• Experience maintaining records, trackers or databases

• Excellent written and verbal communication skills

• Proficient in Microsoft Office applications, particularly Outlook, Word and Excel

• Ability to prioritise workload and manage multiple tasks effectively

• Ability to follow processes and maintain accurate records and audit trails

• Professional, reliable and customer-focused approach

• Ability to work independently and as part of a team

• GCSE Grade C/4 or above in English and Mathematics (or equivalent) or a relevant Level 3 qualification/apprenticeship

Desirable

• Experience of certification administration

• Experience maintaining quality, compliance or regulatory records

• Experience of document control and version management

• Knowledge of Ofqual-regulated qualifications or apprenticeship environments

• Experience of working with quality performance data

• Data and technology skills (Office 365, Excel, Power BI or automation tools)

What Success Looks Like

• Statements of Results are reviewed accurately and processed promptly

• Certificates are claimed and issued within agreed service standards

• The Quality & Compliance mailbox is managed efficiently and professionally

• Quality and compliance registers are accurate, complete and maintained consistently.

• Policy review schedules and document control processes are effectively managed

• Audit and compliance records are organised, accurate and readily available

• KPI reports, trackers and action logs are maintained accurately and on time

• Internal and external stakeholders receive a responsive and professional service

• The Quality & Compliance team is supported by reliable administration, accurate records and effective coordination

• Compliance records and evidence are maintained to support regulatory requirements and business needs

Why Join Us?
· Salary: £26-28k
· Remote-first role with built-in flexibility
· Monthly co-working days (lunch included!)
· 25 days’ holiday + 8 bank holidays
· 8 Wellbeing Hours per year

• Flexible working, agreed up front to suit you and the business

• All the tech you need

To apply:
Please send your CV and a cover letter tailored to this specific role at 1st for Awarding. We’re only reviewing applications that include a personalised cover letter.
Salary: £26,000 - £28,000Originally posted on Himalayas