质量保证主管
QA Supervisor
职位：QA主管
地点：南非（远程）
雇佣类型：全职
工作时间：周一至周五（美国东部时间上午9点 - 下午5点）
要求
我们正在寻找一位位于南非的有经验的QA主管，以支持一家美国基于应用行为分析（ABA）的医疗保健服务提供商。
该职位将负责质量保障流程和QA团队，确保准确性、合规性、生产率和符合客户标准。直接的ABA经验虽有优势，但非必需，具备强大医疗或BPO质量保障经验的候选人也可考虑。
主要职责
- 监督和管理QA团队。
- 进行并监督质量审计。
- 监控质量评分、生产率、KPI和处理时间。
- 审查医疗文档的准确性和合规性。
- 识别重复性错误、趋势和流程缺口。
- 提供指导、反馈和纠正措施计划。
- 准备QA报告并向上级汇报发现结果。
- 维护QA评分卡、审计跟踪和质量标准。
- 支持培训和持续流程改进。
- 确保符合客户要求、保密性和HIPAA标准。
要求
- 5年以上QA、审计、合规或质量控制经验。
- 2年以上监督/团队领导经验。
- 医疗、医疗行政、保险或BPO经验优先。
- 具有管理QA KPI、审计、评分卡和团队绩效的经验。
- 强大的分析、报告和解决问题的能力。
- 优秀的细节关注和沟通能力。
- 具有美国医疗、ABA、CentralReach、HIPAA、医疗保险或临床文档经验者优先。
- 能够在南非按美国时间工作。
理想候选人
来自南非BPO或医疗环境的有经验的QA主管或QA团队负责人，能够管理团队、维持质量标准、识别绩效差距，并支持美国医疗客户。
福利
- 可以舒适地按照美国时间工作
- 可在家远程办公
诈骗声明：ReWorks Solutions绝不会在招聘过程中要求支付费用或要求亲自到办公室。所有正式沟通将通过ReWorks Solutions的电子邮件地址进行。请直接与我们的团队核实任何可疑信息。
最初发布于Himalayas
查看英文原文
Job Opening: QA Supervisor
Location: South Africa (Remote)
Employment Type: Full-Time
Working Hours: Monday to Friday (9 AM - 5 PM EST)
Requirements
We are seeking an experienced QA Supervisor based in South Africa to support a U.S.-based Applied Behavior Analysis (ABA) healthcare provider.
The role will oversee quality assurance processes and the QA team, ensuring accuracy, compliance, productivity, and adherence to client standards. Direct ABA experience is advantageous but not essential for candidates with strong healthcare or BPO quality assurance experience.
Key Responsibilities
- Supervise and manage the QA team.
- Conduct and oversee quality audits.
- Monitor quality scores, productivity, KPIs, and turnaround times.
- Review healthcare documentation for accuracy and compliance.
- Identify recurring errors, trends, and process gaps.
- Provide coaching, feedback, and corrective action plans.
- Prepare QA reports and communicate findings to management.
- Maintain QA scorecards, audit trackers, and quality standards.
- Support training and continuous process improvement.
- Ensure compliance with client requirements, confidentiality, and HIPAA standards.
Requirements
- 5+ years' QA, auditing, compliance, or quality control experience.
- 2+ years' supervisory/team leadership experience.
- Healthcare, medical administration, insurance, or BPO experience strongly preferred.
- Experience managing QA KPIs, audits, scorecards, and team performance.
- Strong analytical, reporting, and problem-solving skills.
- Excellent attention to detail and communication skills.
- Experience with U.S. healthcare, ABA, CentralReach, HIPAA, medical insurance, or clinical documentation is advantageous.
- Must be able to work U.S. hours from South Africa.
Ideal Candidate
An experienced QA Supervisor or QA Team Leader from a South African BPO or healthcare environment who can manage a team, maintain quality standards, identify performance gaps, and support a U.S.-based healthcare client.
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Originally posted on Himalayas