高级项目经理，员工体验
Senior Program Manager, Employee Experience
职位描述
Dropbox 的虚拟优先团队研究、测试并扩展分布式组织的工作方式。我们结合组织研究、实验、行为科学、技术以及员工体验，持续改进 Dropbox 员工的工作方式——无论他们身处何地。
作为高级项目经理，员工体验，您将负责一个专注于工具优化和技术驱动工作方式的虚拟优先工作流，识别提升员工效率的机会，并将这些机会转化为研究、实验、建议和可扩展的组织变革。
该职位结合了项目管理、研究、创新和跨职能利益相关者管理。您将管理一系列相互关联的项目组合，而非单一项目，特别关注知识管理、人工智能赋能以及提升员工对工具和技术的信心。您将确定研究重点，设计并推动实验，综合研究成果，并与 Dropbox 各部门的合作伙伴合作，将证据转化为更好的工作方式。
在此职位上取得成功意味着创造新知识，将这些知识转化为明确的建议，并推动员工效率、工具信心以及人工智能驱动和技术支持的工作方式的可衡量改进。
职责
- 负责一个以技术为核心虚拟优先工作流的战略、路线图、重点和成果，包括工具、工作流程、自动化、人工智能赋能和知识管理
- 设计并领导组织研究、试点和实验，测试新的工作方式
- 将定性和定量发现转化为可操作的建议、行为框架和运营模型，供后续采用
- 从初步规划到研究、验证和赋能计划，管理一系列同时进行的项目和举措
- 在整个工作流中建立明确的目标、成功指标、里程碑、风险和报告机制
- 主持跨职能指导委员会和涉及人力资源、技术、传播、运营和其他业务职能利益相关者的倡议
- 与人力资源分析和其他测量专家合作，建立研究方法并评估结果。
要求
- 8年以上项目管理、组织效能或职场研究相关经验
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Role Description
Dropbox’s Virtual First team researches, tests, and scales better ways of working for a distributed organization. We combine organizational research, experimentation, behavioral science, technology, and employee experience to continuously improve how Dropboxers work—wherever they are.
As a Senior Program Manager, Employee Experience, you will own a strategic Virtual First work stream focused on tool optimization and technology-enabled ways of working, identifying opportunities to improve employee effectiveness and translating those opportunities into research, experiments, recommendations, and scalable organizational change.
This role combines program management with research, innovation, and cross-functional stakeholder management. You will manage a portfolio of interconnected programs rather than a single project, with particular focus on knowledge management, AI enablement, and building employee confidence with tools and technology. You will establish research priorities, design and facilitate experiments, synthesize findings, and work with partners across Dropbox to turn evidence into better ways of working.
Success in this role means creating new knowledge, translating that knowledge into clear recommendations, and driving measurable improvements in employee effectiveness, tool confidence, and adoption of AI-enabled and technology-supported ways of working.
Responsibilities
- Own the strategy, roadmap, priorities, and outcomes of a Virtual First work stream focused on technology, including tools, workflows, automations, AI enablement, and knowledge management
- Design and lead organizational research, pilots, and experiments that test new ways of working
- Translate qualitative and quantitative findings into actionable recommendations, behavioral frameworks, and operating models for downstream adoption
- Manage a portfolio of concurrent programs and initiatives from initial scoping through research, validation, and enablement planning
- Establish clear objectives, success measures, milestones, risks, and reporting across the work stream
- Facilitate cross-functional Steering Committees and initiatives involving stakeholders across People, Technology, Communications, Operations, and other business functions
- Partner with People Analytics and other measurement experts to establish research methodologies and evaluate outcomes.
Requirements
- 8+ years of experience in program management, organizational effectiveness, workplace strategy, employee experience, innovation, research, or a related discipline.
- Expertise in tools and technology enablement, including AI adoption, knowledge management, digital workflows, automation, and the design of technology-enabled ways of working that improve employee effectiveness.
- Demonstrated experience independently leading complex, cross-functional programs from ambiguity through measurable outcomes.
- Experience designing and managing research, pilots, experiments, or other evidence-based innovation programs.
- Strong understanding of Virtual First, distributed, hybrid, or modern ways of working.
- Excellent written, verbal, facilitation, and executive communication skills.
- Comfort working in ambiguity and proactively identifying opportunities rather than waiting for assignments.
Preferred Qualifications
- Experience working in a distributed or Virtual First organization.
- Experience with organizational behavior, change management, behavioral science, workplace research, or human-centered design.
- Demonstrated curiosity about the future of work and emerging technologies.
Durable Skills
AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:
- Awareness: Understand yourself and others.
- Judgment: Evaluate information and make decisions in complex situations.
- Adaptability: Learn, adjust, and stay effective through change.
- Connection: Communicate, collaborate, and build trust.
To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.
Compensation
Canada Pay Range
$128,400—$173,700 CAD