远程宾客服务官员
Remote Guest Services Officer
**寻找菲律宾籍候选人**
**职位名称:** 远程客户服务员
**薪资范围:** 每小时15澳元
**合作类型:** 独立承包商协议
**工作时间:** 该职位将遵循澳大利亚夜班时间，每周日到周四晚上工作31小时。
**我们是谁:** 在Hunt St，我们帮助澳大利亚公司雇佣菲律宾的顶尖远程人才。对于此职位，您将直接与客户签订独立承包商协议。我们不是外包公司。我们所有的职位都是100%远程办公，您可以在家工作。
**客户是谁:** 我们的客户是一家位于墨尔本的短租住宿企业，管理着超过100套公寓的不断增长的资产组合。凭借十多年的行业经验，该企业专注于创造可靠、管理良好的住宿体验，并在客户服务和日常运营中保持高标准。
**职位概述:** 远程客户服务员是负责管理公司客户互动和预订相关任务的关键职位。这是一个完整的居家办公设置。该职位包括处理客户咨询、维护预订系统，并确保与客户的准确沟通以提供卓越的服务。
**主要职责:**
**客户沟通**
- 通过电子邮件、电话和预订平台及时响应客户咨询和预订。
- 使用预存回复和自动化消息系统以确保沟通一致。
- 处理有关预订、入住和退房的客户请求和问题。
**预订管理**
- 在所有平台上更新和管理预订跟踪系统。
- 监控并处理失败的付款、取消和预订修改。
- 确保预订详情和更新信息准确及时地传达给客户。
**运营协调**
- 与保洁部门协作，确保客户入住准备就绪。
- 确认客户信息和特殊要求已更新至系统中。
- 与预订仪表板协作，确保数据的准确性和完整性。
**所需技能与资格:**
- 经验: 必须有3–5年在短租住宿、酒店业或物业管理行业内的远程客户服务工作经验。具有支持澳大利亚或国际客户的远程工作经验者优先考虑。
- 技术能力
查看英文原文
**Looking for Philippines-based candidates**
**Job Role:** Remote Guest Services Officer
**Compensation range:** $15 AUD per hour
**Engagement type:** Independent Contractor Agreement
**Work Schedule:** This role will follow Australian night shift hours, Sunday to Thursday nights, for 31 hours per week.
**Who We Are:** At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
**Who The Client Is:** Our client is an established Melbourne-based short-stay accommodation business managing a growing portfolio of more than 100 apartments. With over a decade of industry experience, the business focuses on creating reliable, well-managed stays and maintaining high standards across guest service and day-to-day operations.
**Role Overview:** The Remote Guest Services Officer is a key role responsible for managing guest interactions and reservation-related tasks for the company. This is a complete work from home set-up. The role includes handling guest inquiries, maintaining reservation systems, and ensuring accurate communication with guests to deliver exceptional service.
**Key Responsibilities:**
**Guest Communications**
- Respond promptly to guest inquiries and reservations via email, phone, and booking platforms.
- Use saved replies and automated messaging systems to ensure consistent communication.
- Address guest requests and queries regarding bookings, check-ins, and check-outs.
**Reservation Management**
- Update and manage reservation tracking systems across all platforms.
- Monitor and process failed payments, cancellations, and booking modifications.
- Ensure accurate and timely communication of reservation details and updates to guests.
**Operational Coordination**
- Collaborate with the housekeeping department to ensure readiness for guest check-ins.
- Confirm that guest details and special requests are updated in the system.
- Work with the reservations dashboard to ensure data accuracy and completeness.
**Required Skills and Qualifications:**
- Experience: 3–5 years of remote work experience in guest services, within the short-stay accommodation, hospitality, or property management industry is strictly required. Remote experience supporting Australian or international clients is highly desirable.
- Technical Proficiency: Strong skills in Excel, Word, OneDrive, WhatsApp, and Gmail, with a willingness to learn new systems. Experience with channel management software such as Guesty is preferred.
- Communication Skills: Excellent written and verbal communication skills.
- Problem-Solving: Ability to resolve guest and operational issues efficiently, professionally, and empathetically.
- Time Management: Ability to manage multiple tasks, priorities, and deadlines effectively.
- Availability: Comfortable working Sunday to Thursday nights, 31 hours per week, during Australian night hours.
**Preferred Qualifications**
- Familiarity with booking and reservation systems (e.g., Guesty, Airbnb, Booking.com).
- Previous experience in property management or a similar field.
- Tech-savviness with a proactive approach to adopting new tools and systems.
**Schedule**
- Sunday to Thursday, 31 hours per week, during Australian night hours.
- Sunday: 4pm to 10pm
- Monday: 6pm to 10pm
- Tuesday: 9am to 4pm
- Wednesday: 9am to 4pm
- Thursday: 9am to 4pm
**Work Arrangement & Expectations:**
This is a remote role that will be set up as an independent contractor engagement.
To ensure alignment and transparency, successful candidates will be expected to:
- Disclose any existing ongoing roles or client work
- Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)