产品负责人 - AI 与智能
Product Owner - AI & Intelligence
产品负责人 – AI 与智能技术
汇报对象：产品副总裁
机会介绍：塑造智能商务的未来
Epos Now 正处于一个激动人心的转折点。我们正在将深度智能直接嵌入到我们的平台中，使商家能够通过更丰富的洞察、更智能的支持和直接推动业务增长的自动化工具掌控全局。
作为产品负责人 – AI 与智能技术，你将是推动我们 AI 服务的核心力量。在产品战略、数据和工程的关键交汇点上，你将把模糊的前沿机会（“AI 能做到这个吗？”）转化为每天被商家信任的高影响力产品。
你将负责的工作（使命）
- 推动 AI 愿景与路线图：与副总裁和高管团队合作，定义、优先级排序并安排 AI 项目，从助手类的协作者到后台自动化。你需要在商家价值、技术可行性与服务成本之间取得平衡。
- 发布概率型产品：将模糊的问题转化为适合 AI 系统动态的清晰 PRD，定义准确率阈值、幻觉容忍度、延迟预算和回退行为。
- 开拓发现与验证：与设计和研究团队快速进行验证循环。构建原型以获得高管支持，但也要知道何时放弃想法，如果确定性解决方案更便宜或更可靠的话。
- 倡导商家声音：定期与客户会面，建立反馈论坛，并组建一个专属的客户“智能小组”，直接与我们最活跃的商家进行迭代。
- 拥有质量与负责任的 AI：与数据和工程团队一起构建评估框架、黄金数据集和回归测试。确保完全遵守隐私、数据保护和透明度标准（GDPR/UK GDPR）。
- 成为 AI 思想领袖：关注市场趋势、竞争对手动作和 POS 与金融科技领域的成本效率技术，将洞察转化为可操作的商业案例。
你是什么样的人
- 产品经验：在 B2B SaaS 平台上担任产品经理 / 产品负责人超过 3 年，有成功交付成果的记录。
- AI/ML 生产经验：有将至少一个 AI/ML 功能投入生产的实际经验（例如基于 LLM 的工具、推荐引擎或预测模型）。
- AI 熟练度：熟悉提示、RAG、微调与现成模型、LLM 评估以及延迟与成本权衡等概念。
查看英文原文
Product Owner – AI & Intelligence
Reporting To: SVP Product
The Opportunity: Shape the Future of Intelligent Commerce
Epos Now is at an exciting inflection point. We are embedding deep intelligence directly into our platform, empowering merchants to take control with richer insights, smarter support, and automated tools that directly drive their business growth.
As the Product Owner – AI & Intelligence, you will be the driving force behind our AI services. Sitting at the vital intersection of Product Strategy, Data, and Engineering, you’ll turn ambiguous, cutting-edge opportunities ("Can AI do this?") into shipped, high-impact products that merchants trust every single day.
What You’ll Be Doing (The Mission)
- Drive the AI Vision & Roadmap: Partner with the SVP and executive team to define, prioritize, and sequence AI initiatives, ranging from copilot-style assistants to background automation. You'll balance merchant value, technical feasibility, and cost-to-serve.
- Ship Probabilistic Products: Translate fuzzy problems into sharp PRDs tailored for AI system dynamics, defining accuracy thresholds, hallucination tolerances, latency budgets, and fallback behaviors.
- Pioneer Discovery & Validation: Run fast validation loops with design and research. Build prototypes to earn executive buy-in, but know when to kill ideas if a deterministic solution is cheaper or more reliable.
- Champion the Merchant Voice: Meet with customers regularly, establish feedback forums, and build an exclusive customer "Intelligence Group" to iterate directly with our most vocal merchants.
- Own Quality & Responsible AI: Build evaluation frameworks, golden datasets, and regression testing alongside data and engineering teams. Ensure full adherence to privacy, data protection, and transparency standards (GDPR/UK GDPR).
- Be the AI Thought Leader: Monitor market trends, competitor moves, and cost-efficiency techniques across the POS and fintech landscape, translating insights into actionable business cases.
Who You Are
- Product Experience: 3+ years as a Product Owner / Product Manager on a B2B SaaS platform, with a track record of shipped outcomes.
- AI/ML Production Experience: Hands-on experience delivering at least one AI/ML-powered feature into production (e.g., LLM-based tools, recommendation engines, or forecasting models).
- AI Fluency: Comfortable navigating concepts like prompting, RAG, fine-tuning vs. off-the-shelf models, LLM evals, and latency/cost trade-offs to hold credible conversations with engineering.
- Spec Discipline: Proven skill in defining acceptance criteria and success metrics specifically suited for non-deterministic, probabilistic AI behaviors.
- Data-Literate: Able to self-serve in SQL or analytics tools to answer your own product questions.
- Communication: Exceptional ability to explain complex AI trade-offs to executives and non-technical stakeholders without hiding behind jargon.
Nice-to-Haves
- Experience in payments, POS, commerce, or platforms serving SMBs.
- Familiarity with agentic workflows, tool-use architectures, and conversational UX.
- Hands-on experience with LLMOps tools, model evaluation frameworks, or AI governance.
- Experience scaling products across international markets.
Why Join Epos Now?
We welcome applicants from all backgrounds. If you don't tick every single box, but you've shipped AI products that real customers actually use and love, we want to hear from you!
Originally posted on Himalayas