意大利语客服代表：11:00 - 20:00
Customer Service Agent: Italian (11:00 - 20:00)
关于角色：我们喜欢客户，并始终致力于提供最好的服务。如果你喜欢在家工作，这份工作是适合你！信息：下午班的时间表为11:00至20:00 （5天/周）和1小时休息。你将被期望：·通过电话，电子邮件或社交媒体来解决每日产生的任何事件。所有三个都是日常发生的任何事件的解决必要的。·管理和有效处理接入通话和聊天将成为这一职位的一个关键方面，以确保与客户的高效和高质量的沟通 · 使用正确的方法/工具提供准确，有效和完整的信息。·处理客户的投诉，在时间限内提供适当的解决方案和替代方案；跟进以确保解决。记录客户互动，处理客户账户和文件文档 · 遵循通信程序，指导方针和政策 · 采取额外的步骤来吸引客户 · 因为事件的解决不稳定，操作部门将进行并行工作。· 工作日程：11:00 - 20:00 以1小时休息有关你：· 在用户支持或客户服务职位上有前经验是非常宝贵的。· 使用 Zendesk 的先前经验最好。· 具有高意大利语水平 （口头和书面）和流利的西班牙语或英语 · 有能力规划，组织，优先级并执行同时任务。· 有良好的沟通和人际交往技能。· 是一个解决方案导向和可靠的专业人士。· 非常细节化，拥有优秀的时间管理技巧。· 灵活。一切都很快发生变化，你知道如何适应。· 具有出色的人际交往和交流技能。· 做有决心和组织性。· 喜欢成为一个在不断增长的公司中充满动态团队的一部分。· 候选人必须居住在巴西。你可以期待加入多元化的，勤奋的团队成员群体，一个文化适合的人是愿意保持谦卑和学习，并且能够工作敏捷。我们欢迎有不同背景的申请人，希望在他们的经验中获得硬或软技能和成熟度。这个角色位于巴西。优势 & 福利 ·家庭办公室 (100%远程位置 ·年轻的国际团队有才华的工作环境！· 40%折扣所有 Febber 活动和专家
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About the role:
We love our customers and always aim to provide the best service. If you like working at home, this job is for you!
INFO: The Schedule for the afternoon-shift position is 11:00 am to 20:00 pm (5 days/week) with 1 hour of break.
You will be expected to:
- Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis.
- Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
- Work schedule: 11:00 am - 20:00 pm with 1 hour of break
About you:
- Previous experience in User Support or Customer Service positions are highly valuable.
- Previous experience using Zendesk is preferred.
- High Italian level (oral & written) and fluent in Spanish or English
- Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
- Have good communication and interpersonal skills.
- Are a solution-oriented and reliable professional.
- Are incredibly detail-orientated with excellent time-management skills.
- Are flexible. Everything can change very quickly and you know how to adapt
- Have excellent interpersonal and communication skills.
- Be decisive and organized.
- Love being part of a dynamic team in a growing company.
- Candidates must reside in Brazil
You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.
This role is located in Brazil.
Benefits & Perks
- Home office (100% remote position
- Great work environment with a young, international team of talented people to work with!
- 40% discount on all Fever events and experiences
- Health, Dental and Life Insurance
- Gympass Membership
- Meal allowance
- Transport allowance
- Spanish Lessons
Originally posted on Himalayas