出海雷达

客户经理,制药广告

Account Executive, Pharmaceutical Advertising

职能支持限定地区(需当地身份)
公司Precision Medicine Group
薪资未公开
工作地点Remote, United States
地域资格限定地区(需当地身份)
时区要求无特别要求
用工类型未标注
发布时间17 天前
数据来源Greenhouse
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注意地域限制:该职位明确限定在 Remote, United States 招聘。如果你是位于中国大陆的求职者,通常需要当地工作身份才能投递,或需与雇主确认是否接受独立合同(Contractor)形式合作。

我们是谁:

客户客服主管每天的工作都具有深远影响和重要性。伟大的代理工作始于我们,也终于我们。作为创造的催化剂,我们影响团队的方式将对我们的集体成功产生最大影响。作为值得信赖的合作伙伴,我们是客户和代理团队的延伸,每天都希望带来积极的改变。

我们是文化的守护者,践行我们的原则,内外都体现出以客户为中心。作为一个动态的镜子,我们反映了代理的标准和理念,以及我们独特的真诚、慷慨、无畏和快乐。你和我早已知道这一点,这也是将我们带到这里并让我们留下的原因。让我们继续激励、启发和引领卓越。

你是谁:

客户经理以关键方式支持客户服务体系,将代理的活动与客户联系起来。客户经理负责实施项目,以促进和支持客户交付成果的成功和盈利。在实施项目时,客户经理通过与内部服务交付人员沟通,并领导客户沟通来推动日常任务。

岗位的核心职责包括但不限于:

战术管理

  • 展现出良好的判断力,并具备适当紧迫感
  • 管理所有分配账户的工作流程,确保任务按计划进行并准确完成
  • 制定并维护账户状态报告,并与项目经理合作创建和维护项目时间表
  • 参与项目简报(背景、工作要求、日期)
  • 向客户和团队更新活动安排和下一步计划
  • 负责会议用的演示文稿(及相关技术)
  • 在客户交付、展示或最终制作前审查所有材料的准确性与完整性
  • 提交直接成本估算请求;获得客户的成本估算批准
  • 保持项目材料的有序工作文件

客户管理

  • 在与客户和内部团队的讨论中,运用对客户业务线的理解(例如目标客户、产品)
  • 可能作为客户的日常联络人,及时提供客户项目的最新进展和信息
  • 日常建立并培养与客户的良好关系
  • 与团队负责人协作,进行咨询性工作以平衡需求
查看英文原文

Who we are:

What our Clients' Service Executives do every day is quite influential and consequential. Great Agency work starts and ends with us. As the catalyst for creation, the way we influence teams will have the greatest impact on our collective success. As trusted partners, we are an extension of our Client and Agency teams who wants to make a positive difference every day.

We are the respected steward of our culture, emulating our principles, and radiating wecentricity, inside and outside our walls. As a dynamic mirror, we are reflective of our Agency standards and ethos, as well as our unique mix of authenticity, generosity, fearlessness, and joy. You and me, know this already, and it’s what brought us here and keeps us here. Let’s keep motivating, inspiring, and influencing greatness.

Who you are:

The Account Executive supports client services efforts in a critical way, connecting the activities of the agency to clients. The Account Executive is responsible for implementing projects to promote and support the success and profitability of client deliverables. In implementing projects, the Account Executive drives the daily tasks of by communicating with key internal service delivery personnel and leading client communications.

Essential functions of the job include but are not limited to:

Tactical Management

  • Demonstrates sound judgement and operates with an appropriate sense of urgency
  • Manages the workflow of all assigned accounts to ensure jobs are on track and completed accurately
  • Develops and maintains account status reports and collaborates with project managers on creation and maintenance of project timelines
  • Contributes to project briefs (background, job specs, dates)
  • Updates client and team on activity schedules and next steps
  • Owns deck for meetings (and associated technology)
  • Reviews all materials for accuracy and completion prior to client delivery, presentation, or final production
  • Submits requests for direct cost estimates; obtains client approval of all cost estimates
  • Maintains organized job files of project materials

Client Management

  • Applies understanding about client’s line of business (e.g., target customers, products) in discussions with client and internal team
  • May serve as client’s day-to-day liaison, providing timely status and information on client’s projects
  • Establishes and fosters relationships day-to-day with clients
  • Works consultatively with team lead to balance agency and client needs and push back when/where appropriate
  • Runs status calls and other select calls/meetings
  • Keeps supervisor apprised of client activities and problems

Financial Management

  • Assists in estimating agency fees for client proposals
  • Assists in preparation of job budgets, obtaining internal budget approvals, and allocating hours to team members
  • Maintains accurate records of client expenditures, time utilization, and billing information
  • Assists with managing client’s budget tracker(s) and with preparation of realistic billing forecasts
  • Helps move work effectively through the shop in order to meet agency profitability goals
  • Identifies and brings management’s attention to bottlenecks or other issues that may jeopardize profitability by project

Product Knowledge

  • Develops understanding of product category and competitors, as well as key data sets
  • Strategy
  • Remains focused on details, but takes initiative in building understanding of bigger picture of clients’ objectives and initiatives including target patient/professional audiences; key milestones (clinical trial initiation, completion of FDA panel review, NDA submission, launch, etc.); competitive landscape, clinical background, key client performance metrics (sales goals, scripts, etc.)
  • Business Development
  • Identifies opportunities to grow in-line client business and billings and enlists support of senior team/ management to follow up on these opportunities appropriately
  • Leadership & Agency Advocacy
  • Communicates agency’s point of view to clients with clarity regarding the value of process strategically (why the whole process is necessary) and tactically (why the agency needs/recommends particular activities or timing)

Qualifications:

Required:

  • Bachelor’s degree with a concentration in marketing, communications, or advertising
  • At least one year of experience as an Assistant Account Executive or Account Executive within an advertising, marketing, communication or related industry
  • Experience with direct client contact
  • Proficient with Microsoft Office Suite

Preferred:

  • Hands-on experience with clients’ online submission systems for medical/regulatory and legal reviews (e.g., Zinc or Veeva)
  • Medical communications or healthcare industry experience
  • Experience in writing SOWs and project briefs

Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.
Reasonable estimate of the current range
$60,000—$75,000 USD

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Candidates must be legally authorized to work in the country of employment without employer sponsorship.

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