Account Services II
我们是谁。新福德数字是一家领先的网络技术公司，服务于全球数百万客户。我们的客户通过我们强大的品牌组合了解我们。我们拥有行业中一些最著名和有史以来的市场上流行的品牌，包括蓝宿和网络解决方案。我们帮助各个规模的客户建立出成果的数字存在。凭借广泛的产品供应和个性化的支持，我们自豪地与客户合作以满足他们的在线需求。我们的公司力量生活在人员，客户和品牌交叉点。我们的公司是网站和网络服务最简单，但最强大的解决方案的主要目的地。我们提供自动和专业的网站设计，网站托管，电子商务，网上营销和电子邮件。账户服务团队负责完成客户采访，以捕获满足我们的专业服务产品所需的高质量的业务信息并进行出境电话来审查和确保最终产品的满意度。你将做什么 & 如何留下标志。·必须在所有班级 （星期一 - 金，9:00 AM - 9:00 PM）,包括假日期间可用。·通过进口，出境电信和电子邮箱与客户沟通。· 有效地捕获准确和详细的业务信息，满足我们的质量期望，以建立他们的专业网站或在线营销活动。· 在登录过程中管理账户簿，提供无的客户体验。·必须能够多任务并在快速发展环境中工作良好。· 应用和理解新技术材料迅速。·促进新成立服务的好处，以减少早期流动性和提高客户满意度。·通过基于网络设计工具对 Web.com 网站进行文字和图像更改，并为客户提供使用行业最佳实践知识改善建议。· 开放地接受并包含质量反。·参与跨职能团队会议以改善流程。·根据客户需求识别和交叉销售额外的专业服务产品。• 你是谁，你需要什么才能成功。· Excel, Microsoft Word 和 Outlook 的基本理解。· 优秀的口头和书面沟通技能。· 每分钟输入40字 (WPM)的能力。· 详细化，解决问题和动态性。· De
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Who we are.
Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost and Network Solutions. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.
Our company is the leading destination for the simplest, yet most powerful solutions for websites and web services. We offer do-it-yourself and professional website design, website hosting, e-commerce, web marketing and e-mail. The Account Services team is responsible for completing customer interviews to capture quality business information needed to fulfill our Professional Service products and making outbound calls to review and ensure satisfaction of the final product delivered.
What you’ll do & how you’ll make your mark.
- Must be available for all shifts (Monday - Friday, 9:00 AM - 9:00 PM), including holidays.
- Communicate with customers via inbound, outbound calls and e-mail.
- Effectively capture accurate and detailed business information, meeting our quality expectations, in order to build their Professional Website or Online Marketing Campaign.
- Manage a book of accounts during the onboarding process providing a seamless customer experience.
- Must be able to multi-task and work well in a fast paced environment.
- Apply and understand new technical material quickly.
- Promote the benefits of newly established services to reduce early-life churn and increase customer satisfaction.
- Make text and image changes to Web.com Websites via web-based design tools and provide customers with suggestions for improvement using knowledge of industry best practices.
- Openly accepts and incorporates qualitative feedback.
- Participates in cross-functional team meetings to improve processes.
- Identify and cross-sell additional professional service offerings based on customer needs.
Who you are & what you’ll need to succeed.
- Basic understanding of Excel, Microsoft Word, and Outlook.
- Excellent verbal and written communication skills.
- Ability to type 40 words per minute (WPM).
- Detail-oriented, problem solver, and dynamic.
- Dedicated, organized, and team oriented.
- Strong conflict resolution, critical thinking and trouble-shooting skills.
- High school (or equivalent) is required.
- College/University degree with 2-3 years professional experience, a plus.
- Web design experience with templated platforms, such as WordPress (preferred)
- Customer facing experience, required
Why you’ll love us.
- Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
- We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
- We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more!
- Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!
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This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
Originally posted on Himalayas