客户倡导承包商
Customer Advocacy Contractor
**做有意义的工作。**
在 **AlertMedia**，我们帮助组织保护其人员、运营和品牌。我们的现代 **风险智能与响应平台** 使团队能够检测新兴威胁、评估影响并自信地做出响应。我们认为构建韧性应该更简单——而这始于将关键信息和工作流程整合到一个统一的平台上。
**我们的核心价值观推动着我们重要的使命：**
- _我们是人，不是机器人_
- _客户永远第一位_
- _我们更擅长协作_
- _简洁是我们的优势_
- _我们的声誉无价_
- _努力工作会得到回报_
作为全国发展最快的软件公司之一，我们专注于寻找最优秀的人才，打造最优秀的团队，以继续加速我们的快速增长，满足我们的需求。我们也是以人工智能为导向的公司，我们期望团队中的每个人都使用现代的 AI 工具，如 Claude、ChatGPT 等，以更聪明的方式工作，更快地推进，并优化流程。
**你是什么样的人**
我们正在寻找一位注重细节、有条理且积极主动的 **客户倡导承包商（每周最多20小时）**，以支持 AlertMedia 客户倡导计划的日常执行。该职位将协助管理客户推荐，支持倡导活动，并协助完成使客户营销团队能够提供卓越客户体验的操作流程。
你将与客户营销团队紧密合作，维护健康的客户推荐计划，协调倡导机会，支持内部沟通，并为持续的项目运营做出贡献。在这个岗位上取得成功需要强大的组织能力、出色的沟通技巧，以及在交付高质量工作的同时管理多个优先事项的能力。
这是一个非常适合喜欢在幕后建立关系、保持项目有序、创建精美的沟通内容并支持跨职能营销活动的人士的理想职位。
**你将交付的内容**
**客户倡导与推荐管理**
- 在销售、客户成功和营销团队的配合下，支持 AlertMedia 客户推荐计划的日常协调与执行。
- 协助识别和招募客户参与倡导机会，包括推荐、案例研究、第三方评价、演讲活动和客户顾问计划。
- 跟踪倡导
查看英文原文
**Do work that matters.**
At **AlertMedia**, we help organizations protect their people, operations, and brand. Our modern **Risk Intelligence and Response platform** empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.
**Our core values drive us in our important mission of keeping people safe & informed:**
- _We’re humans not robots_
- _Customers always come first_
- _We work better together_
- _Simplicity is our strength_
- _Our reputation is priceless_
- _Hard work pays off_
As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand. We’re also an AI-forward company, and we expect everyone on our team to use modern AI tools such as Claude, ChatGPT, and others, to work smarter, move faster, and optimize processes.
**Who you are**
We're looking for a detail-oriented, organized, and proactive **Customer Advocacy Contractor (up to 20 hours per week)** to support the day-to-day execution of AlertMedia's customer advocacy program. This role will help manage customer references, support advocacy initiatives, and assist with operational workflows that enable the Customer Marketing team to deliver exceptional customer experiences.
You'll partner closely with the Customer Marketing team to maintain a healthy customer reference program, coordinate advocacy opportunities, support internal communications, and contribute to ongoing program operations. Success in this role requires strong organization, excellent communication skills, and the ability to manage multiple priorities while delivering high-quality work.
This is an ideal role for someone who enjoys building relationships behind the scenes, keeping programs organized, creating polished communications, and supporting cross-functional marketing initiatives.
**What you will deliver**
**Customer Advocacy & Reference Management**
- Support the day-to-day coordination and execution of AlertMedia's customer reference program in partnership with Sales, Customer Success, and Marketing.
- Assist with identifying and recruiting customers for advocacy opportunities, including references, case studies, third-party reviews, speaking engagements, and customer advisory initiatives.
- Track advocacy activities, customer participation, and key program metrics to support accurate reporting and program health.
- Manage customer reference records, profiles, and availability across internal systems.
- Develop and update advocacy documentation, templates, and internal resources that support efficient program execution.
- Monitor shared advocacy inboxes and route requests to the appropriate stakeholders.
- Support customer recognition and appreciation initiatives.
**Customer Marketing Team Support**
- Draft internal communications that promote customer wins, advocacy opportunities, and program updates.
- Assist with tracking program performance metrics and preparing reports or summaries.
- Help organize marketing assets, customer content, templates, and documentation.
- Coordinate logistics for customer stories, testimonials, webinars, and other advocacy initiatives as needed.
- Maintain project trackers and documentation to ensure visibility across ongoing initiatives.
**What you bring to the role**
- Excellent organizational skills and exceptional attention to detail.
- Strong written communication, copyediting, and proofreading skills.
- Experience managing projects or coordinating multiple stakeholders.
- Ability to handle sensitive customer information with professionalism and discretion.
- Proficiency with Microsoft Office and Google Workspace; experience with CRM or advocacy platforms (Salesforce, ReferenceEdge, or similar) is a plus.
- Experience supporting customer marketing, customer success, advocacy, or marketing operations is preferred.
- Strong collaboration and communication skills.
- A proactive mindset with the ability to manage competing priorities independently.
- Enthusiasm for creating exceptional customer experiences and helping customers share their success stories.
**_Sponsorship:_** _This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future_
**Why you’ll love working at AlertMedia:**
- Competitive Hourly Rate
- A Best Places to Work company 10 years in a row and numerous other awards
- You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture
**About AlertMedia:**
We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+ year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit [www.alertmedia.com](http://www.alertmedia.com/).
Come join us in our mission to save lives and minimize loss through effective communication.
By applying for the role, you agree that AlertMedia will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – [https://www.alertmedia.com/legal/privacy-policy/](https://www.alertmedia.com/legal/privacy-policy/)