IT支持技术员（MGI）
IT Support Technician (MGI)
远程（美国）| 优先考虑东海岸工作时间
薪资范围：70,000 - 80,000美元
关于我们
MGI International, LLC 是一家全球领先的塑料树脂分销商，由 ITOCHU International 支持。我们为70多个国家的客户提供服务，提供商品树脂和工程树脂，以及包括生物基和回收材料在内的创新可持续解决方案。我们期待与有才华的专业人士建立联系，他们渴望产生影响并与我们共同成长。如果这符合你，请阅读下面的职位描述并立即申请！
职位概述
我们正在寻找一位积极主动、以客户为中心的IT支持技术员II，以支持和增强我们的Microsoft 365环境，并在整个组织中提供卓越的技术支持。该职位结合系统管理、用户支持、身份和访问管理、入职/离职流程以及SharePoint管理。理想的候选人高度有条理、以服务为导向，并能在快节奏的远程环境中独立负责项目和日常运营职责。
主要职责
- 管理和支持Microsoft 365环境，包括用户、许可证、组、Exchange Online、Teams、OneDrive和SharePoint。
- 管理Entra ID和Active Directory，包括用户配置、去配置、安全组和多因素认证。
- 领导SharePoint治理、组织、权限管理和内容清理计划。
- 负责员工入职和离职的全流程，包括账户设置、访问管理、硬件部署和设备回收。
- 配置、部署和支持Windows工作站、笔记本电脑和公司发放的移动设备。
- 提供及时的帮助台支持，解决硬件、软件、连接和访问相关的问题。
- 支持VPN连接，并与供应商和托管服务提供商协调以推动问题解决。
- 维护准确的IT文档、资产清单和访问记录，同时支持安全和合规计划。
所需技能和能力
- 2-5年IT支持、系统管理或Microsoft 365管理经验。
- 有支持Microsoft 365服务的实际经验，包括Exchange Online、SharePoint、Teams和OneDrive。
- 有管理Entra ID/Active Directory、用户生命周期管理、安全组和MFA的经验。
- 强大的故障排除和解决问题的能力。
查看英文原文
Remote (U.S.) | East Coast Hours Preferred
Salary Range: $70,000 - $80,000
About Us
MGI International, LLC is a global leader in plastic resin distribution, backed by ITOCHU International. We serve customers in 70+ countries, delivering commodity and engineered resins alongside innovative, sustainable solutions including bio-based and recycled materials. We’re excited to connect with talented professionals who are eager to make an impact and grow with us. If this sounds like you, please read the description below and apply today!
Position Summary
We are seeking a proactive and customer-focused IT Support Technician II to support and enhance our Microsoft 365 environment while delivering exceptional technical support across the organization. This role combines systems administration, user support, identity and access management, onboarding/offboarding, and SharePoint administration. The ideal candidate is highly organized, service-oriented, and thrives in a fast-paced remote environment where they can independently own projects and daily operational responsibilities.
Key Responsibilities
- Administer and support the Microsoft 365 environment, including users, licenses, groups, Exchange Online, Teams, OneDrive, and SharePoint.
- Manage Entra ID and Active Directory, including user provisioning, deprovisioning, security groups, and multi-factor authentication.
- Lead SharePoint governance, organization, permissions management, and content cleanup initiatives.
- Own end-to-end employee onboarding and offboarding processes, including account setup, access management, hardware deployment, and equipment recovery.
- Configure, deploy, and support Windows workstations, laptops, and company-issued mobile devices.
- Provide responsive help desk support and resolve hardware, software, connectivity, and access-related issues.
- Support VPN connectivity and coordinate with vendors and managed service providers to drive issue resolution.
- Maintain accurate IT documentation, asset inventories, and access records while supporting security and compliance initiatives.
Required Skills and Abilities
- 2-5 years of experience in IT support, systems administration, or Microsoft 365 administration.
- Hands-on experience supporting Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
- Experience administering Entra ID/Active Directory, user lifecycle management, security groups, and MFA.
- Strong troubleshooting, problem-solving, and customer service skills.
- Excellent written and verbal communication abilities.
- Detail-oriented, process-driven, and capable of managing priorities independently.
- Proven ability to work effectively in a remote environment.
Technical Requirements
- Microsoft 365 administration and support.
- Entra ID (Azure AD) administration, identity management, and access controls.
- Windows 10/11 deployment, configuration, and support.
- Mobile device management for iOS and Android platforms.
- VPN administration and troubleshooting (SonicWall NetExtender or similar).
- Preferred experience with Intune, Autopilot, ERP systems such as Sage X3, SQL queries, and security awareness platforms.
- Microsoft certifications such as MS-900, MS-102, AZ-104, or SC-300 are a plus.
Education
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, certifications, and hands-on experience.
- 2-5 years of relevant IT systems administration or Microsoft 365 experience.
- Experience supporting a remote or distributed workforce preferred.
Why Join Us?
This is an opportunity to play a critical role in supporting the technology that keeps our business running smoothly. You'll have broad exposure across systems, end-user support, identity and access management, and Microsoft 365 administration, while enjoying a high degree of ownership and the ability to make a meaningful impact across the organization.
Originally posted on Himalayas