帮助台技术员 （远程）
Helpdesk Technician ( Remote )
我们正在寻找一位尽职且知识丰富的客服技术支持人员加入我们的IT支持团队。在此职位中，您将是用户遇到技术问题时的第一联系人，提供卓越的客户服务并解决他们的困扰。理想的候选人应具备扎实的技术能力并热衷于帮助他人，确保所有咨询得到及时有效的处理。
主要职责：
- 提供客服支持并解决终端用户的问题，使其满意
- 快速有效地响应服务协调员的请求
- 监控服务队列和工单，确保工作按时完成并达到服务标准
- 创建清晰且表达准确的工作记录，足以经得起审查
- 确保在执行工作和客户配置中遵守公司政策
- 确保新工作站、服务器和云服务的部署一致性
- 使用最佳实践标准进行故障排查、测试与分析
所需经验：
· 需要学士学位或同等经验；本科优先。
- 至少两年相关工作经验，或教育和经验的等效组合，能够提供所需的技能、知识和能力。
- 理解并能够使用Active Directory和Office 365创建账户并维护适当的安全性。
- 能够诊断硬件和软件操作错误及产品故障。
- 必须具备解决问题、分析思考和注重细节的能力。
- 能够以礼貌的方式与非技术人员有效沟通。
- 能够在时间限制下准确有序地工作。
- 能够高效处理多项任务并合理安排工作以满足截止日期。
- 能够保守机密信息，并在处理机密信息时表现出适当的谨慎。
- 能够在最少监督的情况下独立工作。
关于你
每笔房地产交易都不同。每一次搜索、每一次看房、每一次布置、每一次报价、每一次成交……都是独一无二的。把事情做对不仅仅是遵循流程……而是持续跟进。是坚持到底。是相信自己的直觉。
在American Real Estate, ERA Powered，我们的工作就是跟随你的步伐。只有在下班后有时间看房？没问题。喜欢持续沟通？可以做到。以前从未做过这样的事？没关系。
查看英文原文
We are seeking a dedicated and knowledgeable Help Desk Technician to join our IT support team. In this role, you will be the first point of contact for users experiencing technical issues, providing exceptional customer service while resolving their concerns. The ideal candidate will possess strong technical skills and a passion for helping others, ensuring that all inquiries are addressed promptly and effectively.
KEY RESPONSIBILITIES:
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Respond quickly and effectively to requests from the service coordinator
- Monitor service queue & tickets to ensure work is completed in a timely manner and service levels are met
- Create clear & articulate records of all work performed, sufficient to withstand scrutiny
- Ensure company policy is adhered to in both work performed and client configurations
- Ensure consistency of deployment of new workstations, servers & cloud services.
- Troubleshoot, test & analyze using best-practice standards
Required Experience:
· Associate degree or equivalent experience required; bachelor's degree preferred.
- Minimum of two (2) years job-related experience, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
- Understanding of and ability to utilize Active Directory and Office 365 to create accounts and maintain proper security.
- Ability to diagnose hardware and software operational errors and product failures.
- Must be able to problem solve, think analytically, and be attentive to detail.
- Ability to effectively communicate in a courteous manner with non-technical people.
- Ability to work under time constraints in an accurate and orderly manner.
- Ability to handle multiple tasks efficiently and organize work to meet deadlines.
- Ability to maintain confidential information as well as exercise discretion when working with confidential information.
- Ability to work independently with minimal supervision.
ALL ABOUT YOU
Every real estate transaction is different. Every search, every showing, every staging, every offer, every closing… all unique. And getting it right isn’t just about following a process… it’s about following up. It’s about following through. It’s about following your instincts.
At American Real Estate, ERA Powered, it's our job to follow your lead. Only have time for after hours showings? No problem. A constant communicator? Done. Never done this before? Got it covered. Long wish list? Check, check and check.
Originally posted on Himalayas