CX Consultant
客户经验顾问对最大客户的 CX 战略项目具有关键贡献，负责主要项目的活动。该顾问将提供分析和支持销售，营销，服务和商业领域转型项目策略和建议的创建。需要强有力的了解客户体验和理解基础技术以及证明能力在咨询团队中发挥作用。客户咨询师将支持 CX 项目，从创意到实施，必须带来强大的与团队成员和客户合作的能力，在工作中学习能力和提供需求。该角色需要具有咨询思维方式，强有力的分析技能以及能够连接客户体验与业务结果的能力。责任：领导项目工作流程创建特定客户的成果或部分在更大的成果中执行 CX 分析，发现，价值分析产品管理和建议记录和优化 CX 领域的业务过程项目管理包括跟踪问题，风险，状态和时间表等任务设计和促进咨询研讨会采访客户和利益相关者识别个人和痛苦点教年级团队成员直接与客户合作并管理客户的具体面对面支持通过机会识别和提案支持开展业务发展 在现场和外地工作学习 CX 领域的新工具，帮助客户采用这些工具 支持技术团队在与客户一起积极任务时，了解并验证新的功能。资格：对于客户和他们的客户创造出优秀的客户体验的热情，了解面向客户的业务流程以及该领域的各种工具.CX 咨询方法知识包括旅游地图设计和人格设计，对传统管理咨询技术的知识，包括视觉文件，路线图和价值案例，至少在销售，营销，服务和商业的一个领域的 CX 平台知识熟悉设计思维和敏捷的语言，书面和视觉 (PPT) 沟通技能3-6年咨询或相关机构工作，
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CX Consultant IT Consulting and Client facing experience a MUST
The Customer Experience Consultant is a critical contributor to CX Strategy projects for the largest clients and will be responsible for key project activities. The consultant will provide analysis and support the creation of strategy and recommendations for transformational projects in the areas of Sales, Marketing, Service and Commerce. A strong grasp of customer experience and appreciation of the underlying technologies
is required as well as a proven ability to deliver in on a consulting
team.
The CX Consultant will support CX projects from ideation to implementation and must bring a strong ability to collaborate with team members and clients, the ability to learn on the job, and a desire to deliver.
The role requires a consulting mindset, strong analytic skills and an ability to connect the customer experience to business results.
Responsibilities: Lead project workstreamsCreate specific client deliverables or sections in larger deliverablesPerform CX analysis, discovery, value analysis product management, and recommendationsDocument and optimize business processes in CX areasProject management of engagements including tracking issues, risks, status and timelineDesign and facilitate consulting workshopsInterview client customers and stakeholders to identify personas and pain-pointsCoach junior team membersWork directly with clients and manage specific client face-offsSupport business development through opportunity identification and proposal supportWork with a diverse set of client and internal stakeholders both in person and remotelyWork both on-site and off-siteLearn new tools in CX domain and help customers to adopt these tools Support the technical team with functional understanding and validation of new features in case working on an active assignment with the customer.
Qualifications:
A passion for creating great customer experiences for both our clients and their customersUnderstanding of customer-facing business processes and various tools in this area.Knowledge of CX consulting methodologies including journey mapping and persona designKnowledge of traditional management consulting techniques including vision documents, roadmaps and value casesKnowledge of CX platforms in at least one area of Sales, Marketing, Service and Commerce Familiar with Design Thinking and AgileStrong verbal, written and visual (PPT) communication skills3-6 years in consulting, or relevant agency and business software consulting with at least 2 years related to CX ConsultingFluency in written and spoken English is a requirementBS/MS required, with an excellent academic record; MBA in Marketing/Sales desiredSelf-directed with ability to excel in a fast-paced work environment, working independently and remotely with people at all levels in an
organization. Willingness to travel up to 65%
1)Years of experience required for the position: 3-6 years
2)Location for the position Remote, but East Coast / Midwest preferred; BTG client cities strongly preferred
Originally posted on Himalayas