高级软件工程师
Senior Software Engineer
它始于工程师Fred Luddy为同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她感动得喜极而泣。这一时刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是业务重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在构建一种AI原生文化，让技术和人才 unstoppable 一起发挥作用。而我们才刚刚开始。
加入我们，让AI为人们工作。
GAIL（Get AI Live）项目将工程师直接派往关键客户项目，推动真正的AI采用和可衡量的价值实现。GAIL核心团队是该项目的永久引擎——提供稳定的机构知识、工具所有权和高级专业知识，使每个项目和每位轮换的工程师都比上一次更好。
作为GAIL核心团队的资深软件工程师，你将负责最复杂的项目，设定整个实践的质量标准，并构建可扩展的基础设施。这是实际的、面向客户的任务——不是理论性的流程，每一次你主导的项目，以及你带领的每位工程师，都会产生更大的影响。
你在这个角色中将做的事情：
· 领导最复杂的GAIL和上线支持项目——大规模企业部署、升级和高风险的上线，这些场景最需要深度和经验。
- 拥有并持续改进GAIL操作手册——确保在整个项目中，部署标准、必需的节点和规定的流程保持最新、准确且可执行。
- 构建、维护并推动所有项目中的共享GAIL工具——减少重复开发，提高轮换工程师的最低水平。
- 通过结构化的入职培训、观察和首次客户互动的指导，辅导新加入的GAIL工程师。
- 从复杂部署中捕捉模式，并将其输入团队的知识库——将辛苦获得的经验转化为可重用的资产，主动提升整个团队。
- 推动GAIL实践中的质量标准——定义什么是优秀，并坚持这一标准。
- 与产品和工程团队合作，从客户项目中收集现场信号并闭合反馈循环。
- 4年以上软件工程经验
查看英文原文
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Impact Engineering at ServiceNow
Impact Engineering plays a key role in ServiceNow’s mission to help customers realise and maximise the value of their platform investments. The team builds intelligent, data-driven products that enable customer success teams and platform owners to measure, communicate and accelerate business value.
The team works across strategically important initiatives, including AI-native experiences, Implementation Agent, Value Management and Platform Health. Sitting at the intersection of product innovation and platform engineering, Impact Engineering delivers solutions with meaningful customer impact and visibility across the organisation.
What sets Impact Engineering apart
· They build at the forefront of AI-native development, working with agentic workflows and emerging AI capabilities.
· They own meaningful product areas end-to-end, from architecture and design through delivery and operations.
· They work in a fast-paced, collaborative environment where engineers innovate, challenge assumptions and drive outcomes.
· They grow through mentorship, continuous learning and meaningful development opportunities.
For Software Engineers passionate about building products that deliver real customer impact, thrive in a fast-paced environment, and want to shape the future of enterprise software through AI-powered experiences, Impact Engineering offers an opportunity to do meaningful, cutting-edge work.
NOTE
Australian citizenship and the ability to obtain and maintain an Australian Government Baseline Security Clearance are mandatory requirements for this role. Candidates must currently reside in Australia and, if offered employment, be willing to undergo and successfully complete the required security clearance assessment and adjudication process.
What you get to do in this role
· Design and develop scalable, reliable and maintainable software across the stack.
· Partner with product managers to translate requirements into well-architected solutions and own features end-to-end.
· Build intuitive, extensible experiences using modern UI frameworks such as React, Angular or Vue.
· Design and deliver new products and features while enhancing existing capabilities.
· Embed automated testing and quality practices across functional, integration, regression and performance testing.
· Participate in design and code reviews, championing engineering best practices, performance and maintainability.
· Troubleshoot complex systems, optimise performance and strengthen reliability, observability and production readiness.
· Share knowledge and best practices to foster a culture of engineering excellence and continuous improvement.
To be successful in this role, you have:
· Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
· 6+ years of software engineering experience delivering high-quality products.
· Proficiency in JavaScript, Python, Java or similar object-oriented languages.
· Experience with modern front-end frameworks, such as React, Angular or Vue.
· Strong foundations in data structures, algorithms, object-oriented design and design patterns.
· Experience with automated testing and CI/CD pipelines.
· Experience using AI-powered tools or workflows, including validating datasets, model outputs or inference consistency.
· Strong problem-solving skills and the ability to optimise performance across the stack.
· Familiarity with modern development tools, including IDEs, debuggers, profilers, source control and Unix-based systems.
· A demonstrated ability to apply critical thinking when using AI to improve workflows, decision-making and problem-solving.
Why Join Impact Engineering
· Build high-impact software that powers digital experiences for millions of users.
· Work alongside talented engineers in a culture of craftsmanship, quality and innovation.
· Leverage AI and automation to enhance engineering excellence and product reliability.
· Grow through continuous learning, knowledge-sharing and meaningful technical challenges.
NOTE
Australian citizenship and the ability to obtain and maintain an Australian Government Baseline Security Clearance are mandatory requirements for this role. Candidates must currently reside in Australia and, if offered employment, be willing to undergo and successfully complete the required security clearance assessment and adjudication process.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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