IT专员
IT Specialist
职位描述
随着Jane的不断发展，其内部IT需求的规模和复杂性也在增长。我们现在正在寻找一位新的IT专家加入我们的团队——一位愿意从基础开始，亲自参与我们技术栈和设备的实践工作，并与经验丰富的团队共同成长的人。这个职位非常适合IT职业生涯初期、准备好从第一天起就产生实际影响的人才，帮助我们优化和简化运营，让其他团队成员能够专注于高价值项目。
你将加入一个每个成员都在发展技术专长的团队——从身份管理、移动设备管理到工具开发和资产生命周期策略。作为IT专家，你将负责关键的Tier 0和Tier 1任务，如入职支持、库存管理、与资产供应商协调维修以及办公室设置，同时从一个致力于指导和协作成长的团队中学习。这是一个开启有回报的IT职业生涯的理想位置——随着时间推移，也有机会扩展到更专业的领域。
我们期望你带来的影响
- 通过处理实际的IT支持任务帮助Jane实现规模化，让高级团队成员可以专注于关键项目工作。
- 使用AI工具和代理来更快地解决常规IT请求，让Janers更快获得帮助，而你则可以将时间花在更复杂的问题上。
- 确保Jane的设备随时可用——从发货、接收和更换笔记本电脑到支持办公室的科技设置。
- 支持新员工入职，确保每位Janer从第一天起就能使用正确的工具和软件。
- 负责整个组织的许可证分配和故障排查（硬件和软件）。
- 维护并改进我们的IT资产库存流程，从钥匙扣到MacBooks，注重准确性和细节。
- 在记录我们的IT流程方面发挥关键作用，提升我们的知识库，确保文档能为每个人带来更顺畅的体验。
- 提出流程和工作的改进建议，得到一个重视主动性和好奇心的团队的支持和鼓励。
- 通过及时、清晰和友好的沟通提供卓越的内部客户服务。
我们所需的技能和经验
- 必须具备实际操作Mac设备的经验（故障排除、支持和/或深入研究）——我们的环境以Mac为主。
查看英文原文
ABOUT THE ROLE
As Jane continues to grow, so does the scale and complexity of its internal IT needs. We're now looking to welcome a new IT Specialist to our team — someone who’s excited to jump in at the ground level, get their hands dirty with hands-on experience with our tech stack and devices and grow alongside an experienced, supportive crew. This role is ideal for someone who’s early in their IT career and ready to make a tangible impact from day one, helping us evolve and streamline operations so the rest of the team can focus on high-leverage project work.
You’ll join a team where each member is developing a technical specialty — from identity management and mobile device management to tooling and asset lifecycle strategy. As the IT Specialist, you’ll take the lead on essential Tier 0 and Tier 1 tasks like onboarding support, inventory management, coordinating repairs with our asset management vendor, and in-office setups, all while learning from a group committed to mentorship and collaborative growth. It’s the perfect place to launch a rewarding IT career — with room to expand into more specialized work over time.
WHAT IMPACT WE’RE LOOKING FOR YOU TO MAKE
- Help Jane scale by handling hands-on IT support tasks, freeing up senior team members to focus on project-critical work.
- Use AI tools and agents to resolve routine IT requests faster, so Janers get help sooner and you spend your time on harder problems.
- Ensure Jane’s devices are ready for action — from shipping, receiving, and replacing laptops to supporting in-office tech setups.
- Support new employee onboarding, making sure every Janer is up and running with the right tools and software from day one.
- Take ownership of license assignments and troubleshooting (hardware and software) across the organization.
- Maintain and improve our IT asset inventory processes, from key fobs to MacBooks, with strong attention to accuracy and detail.
- Play a key role in documenting our IT processes, enhancing our knowledge base and ensuring our documentation enables smoother experiences for everyone.
- Contribute ideas for workflow and process improvements, with encouragement from a team that values initiative and curiosity.
- Deliver exceptional internal customer service through timely, clear, and friendly communication.
WHAT EXPERIENCE WE NEED
- Hands-on experience working with (troubleshooting, supporting, and/or geeking out on) Mac devices is a must — our environment is 100% Mac-based.
- Exposure to or proficiency with Google Workspace and common workplace productivity tools (e.g. Slack, Notion, Okta) is helpful.
- Strong interest in IT — whether through professional experience in IT or in general technical support
- Excellent verbal communication and customer service skills; you're calm under pressure and love helping others.
- Experience with or interest in knowledge management and documentation — you care about leaving things better organized than you found them.
- A collaborative mindset with an eagerness to learn, take feedback, and grow with the team.
- Experience in a support or customer-facing role (e.g. at an Apple Store or similar) is a plus.
- You use AI to get things done, and you have examples to prove it.
If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you.
MORE ABOUT JANE
Jane is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers.
We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.
Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go. More than 70,000 businesses run on Jane which has 250,000+ practitioners interacting with our product on a daily basis and growth is continuing to accelerate.
Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.
COMPENSATION & BENEFITS
At Jane, we’re committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of $57,800 to $81,600 CAD. While that is a large range, it is intentional. It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.
Most new hires join at the accomplished stage, which for this role represents an annual salary of $64,600. A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Jane-specific knowledge.
We believe in paying for growth. You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.
Paying clearly is one of our compensation fundamentals. Watch this https://jane.app/careers/4599a700-411f-40cf-bd7b-e3469141703b/staff-software-developer-insurance-foundations short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.
We also offer a comprehensive benefits package, you can learn more about it here: Canadian Benefits https://jane.app/documents/hiring/jane_benefits_overview.pdf · US Benefits https://www.notion.so/janeapp/US-Benefits-Candidate-Facing-319378ecd68380838032d1cd0224351d
Jane takes job scams and candidate fraud seriously. Jane will only contact you from an @jane.app http://jane.app email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at hiring@jane.app before sharing any personal information.