Client Partner
作为客户合作伙伴，你将建立和培养高价值的客户关系，同时确保成功地交付人工智能数据项目。你将担任可信任顾问，连接客户目标与项目的执行，协调内部团队以提供强大的结果。你还将通过识别新机会，扩大项目组合并确保投资利性来帮助增长客户账户。你的影响 · 在整个投资过程中成为主要客户利益相关者的联系点。·定义项目方法，成果，人员需求，定价考虑因素以及与内部团队取得成功标准。· 管理项目生命周期中的范围，时间表，预算，风险和变化。· 在销售与营销合作伙伴关系中确定扩大服务和更新参与的机会。· 领导业绩和后期项目评价来评估业务影响并加强未来的参与。在这个角色中取得成功意味着客户将我们视为可信赖的合作伙伴，项目实现了不符合预期的结果，并且关系有助于保留，NPS 和可持续收入增长。你带来的经验 · 在专业人工智能，LLM,数据或相关技术解决方案环境中管理客户关系和项目。· 相关学位或相等专业经验 （至少2年以上）. · 管理项目范围，预算，时间表，成果和利益关方的期望经验。· 舒适地与人工智能和数据技术概念接触，积极保持行业趋势的了解。· 有强大的商业和分析技能，有能力评估机会并支持有利可图增长。· 优秀的书面和口头沟通技巧，具有影响利益关者和明确传达复杂信息的能力。· 能够适应不断变化的优先事项和客户需求。· 在项目管理，账户增长或战略咨询方面有经验。· 舒适使用收入/边际数据和预测工具 （例如 Excel,管道系统）来产生和维持准确的预测。· 愿意调整工作时间以保持与不同地区的客户和同事有意义的重叠。补偿 额外信息为什么你会喜欢在这里工作。在 Appen,我们培养创新，合作和卓越文化。我们珍视好奇心，问责力和交流。
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About the Role
As a Client Partner, you’ll build and nurture high-value client relationships while ensuring the successful delivery of AI data projects. You’ll act as a trusted advisor, connecting client objectives to project execution and coordinating internal teams to deliver strong outcomes.
You’ll also help grow client accounts by identifying new opportunities, expanding project portfolios, and ensuring engagements are delivered profitably.
Your Impact
- Serve as a primary point of contact for key client stakeholders throughout the engagement.
- Define project approaches, deliverables, staffing needs, pricing considerations, and success criteria with internal teams.
- Manage scope, timelines, budgets, risks, and changes throughout the project lifecycle.
- Identify opportunities to expand services and renew engagements in partnership with Sales and Marketing.
- Lead performance and post-project reviews to evaluate business impact and strengthen future engagements.
Success in this role means clients see us as a trusted partner, projects deliver against expectations, and relationships contribute to retention, NPS, and sustainable revenue growth.
What You Bring
- Experience managing client relationships and projects in a professional AI, LLM, data, or related technology solutions environment.
- Relevant degree or equivalent professional experience (min 2+ years).
- Experience managing project scope, budgets, timelines, deliverables, and stakeholder expectations.
- Comfortable engaging with technical concepts in AI and data, and proactive about staying current on industry trends.
- Strong commercial and analytical skills, with the ability to evaluate opportunities and support profitable growth.
- Excellent written and verbal communication skills, with the ability to influence stakeholders and communicate complex information clearly.
- Ability to adapt to changing priorities and evolving client needs.
- Experience in project management, account growth, or strategic consulting.
- Comfort working with revenue/margin data and forecasting tools (e.g., Excel, pipeline systems) to produce and maintain accurate forecasts.
- Willingness to adjust working hours to maintain meaningful overlap with clients and colleagues across regions.
Compensation
Additional Information
Why You'll Love Working Here
At Appen, we foster a culture of innovation, collaboration, and excellence. We value curiosity, accountability, and a commitment to delivering the highest quality AI solutions for frontier models.
You'll work on complex challenges that shape the future of AI across industries and geographies, alongside talented people in a culture that values humility over ego. You'll have the flexibility to deliver in a way that works for you and your team, supported by tools, resources, and development opportunities to continue to build your capability over time.
About Appen
Appen has been a leader in AI training data for over 30 years. We specialise in human generated data to train, fine tune, and evaluate models across generative AI, large language models, computer vision, and speech recognition. Our AI assisted data annotation platform and global crowd of more than 1 million contributors in over 200 countries support model pre training, supervised fine tuning, evaluation and benchmarking, safety and red teaming, and multilingual global expansion.