合作伙伴投资表现负责人
Partner Portfolio Excellence Lead
####公司描述 工程师弗雷德·卢迪写代码，为他的同事菲利斯自动化了一个无聊的任务。她哭了喜悦的眼。那一刻激励弗雷德建立一个可以让每个人都从忙碌的工作中解放出来的公司，以便他们能够专注于有意义的工作。今天，ServiceNow 是创新企业的人工智能控制塔。我们的 ServiceNow AI 平台将任何 AI,任何数据和工作流程都结合在一起，帮助85%的财富500®公司更聪明，更快，更好地工作。我们正在建设一种人工智能原生文化，技术和人工智能在一起不可阻碍。我们刚刚开始。加入我们来为人们提供工作。###*职位描述 首席执行官：李克强，陈；张？? ,陈，陈，张晓明，张家，张家华，张家文，张家乐，张家丽，张家伟等。职位描述：角色：负责管理公司的业务和服务部门。担任 CEG AMS 合作伙伴组合优秀领导者：由 AMS 合作伙伴 (AMS) 负责执行 AMS 合作夥伴组合运营和共售行动。这一角色将战略合作伙伴与合格的账户机会结合起来，将 AMS 需求转化为可操作的投资组合和容量要求，并帮助确保对最高价值的客户和商业需求部署合作伙伴承诺。在 AMS 销售，帐户，服务，交付，运营，GPC 和合作伙伴团队之间工作时，高级经理保持了管道，分配，利用和投资组件健康的清晰视野。该角色消除执行阻碍者，领导合作伙伴业务复盘，并将市场需求与全球投资组合治理联系起来，以便合作伙伴的投资转化为可测量管道，客户结果和回报。该角色作为 CEG 对合作伙伴组合执行的地缘交叉点，将 CEG 需求，配送适应性和合作伙伴能力连接到 GPC 的合作伙伴启用和生态系统准备工作中，同时保持了 CEG 提供卓越和 GPC 合作伙伴的能力建设之间的明确所有权界限。责任。- 亲自日常执行 AMS 合作伙伴组合和共同销售行动，将战略合作伙伴与合格客户和账户机会结合。- 与服务销售高管一起建立并保持对 AMS 合作者影响的管道，合作伙伴配置，承诺能力，利用性，交付需求以及投资组合风险的综合视图。- 与 AMS 销售和帐户团队合作确定合适的机会，澄清合作伙伴价值，并调动适当的内部和合作伙伴利益相关方。- 与 GPC 和地缘合作伙伴销售团队密切合作，以实现
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#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
CEG AMS Partner Portfolio Excellence Lead
Job Description
The Role
The CEG Americas (AMS) Partner Portfolio Excellence Lead owns the operational execution of the AMS partner portfolio and co-sell motion. The role aligns strategic partners to qualified account opportunities, converts AMS demand into actionable portfolio and capacity requirements, and helps ensure Partner commitments are deployed against the highest-value customer and business needs.
Working across AMS sales, account, services, delivery, operations, GPC, and partner teams, the Senior Manager maintains a clear view of pipeline, allocation, utilization, and portfolio health. The role removes execution blockers, leads partner business reviews, and connects in-market demand with global portfolio governance so that partner investments translate into measurable pipeline, customer outcomes, and return.
The role serves as the CEG geo interlock point for partner portfolio execution, connecting CEG demand, delivery fit, and partner capacity with GPC’s partner enablement and ecosystem readiness work while maintaining clear ownership boundaries between CEG delivery excellence and GPC partner capability-building.
Responsibilities
- Own day-to-day execution of the AMS partner portfolio and co-sell motion, aligning strategic partners to qualified customer and account opportunities.
- Work with Services Sales Executives to build and maintain an integrated view of AMS partner-influenced pipeline, Partner allocations, committed capacity, utilization, delivery demand, and portfolio risks.
- Partner with AMS sales and account teams to identify partner-suitable opportunities, clarify partner value, and mobilize the right internal and partner stakeholders.
- Partner closely with GPC and geo partner sales teams to ensure partners have the enablement, capability signals, and ecosystem readiness needed to support CEG portfolio execution, while maintaining clear ownership boundaries between CEG delivery excellence and GPC partner enablement.
- Apply global commercial governance and account planning frameworks to AMS opportunities and partner relationships.
- Lead AMS partner business reviews, translating portfolio data into decisions, actions, owners, and follow-through rather than status reporting alone.
- Provide the AMS demand signal to Global Partner Portfolio Management so capacity and investment commitments are allocated where account and customer needs are strongest.
- Coordinate with Field Partner Operations to validate partner capacity, readiness, utilization, spend, forecast, onboarding status, and reporting accuracy.
- Coordinate with Partner Delivery leadership to check delivery capability, quality history, staffing readiness, and governance requirements before partner handoff, while leaving delivery readiness approval with the accountable Delivery Director.
- Remove commercial and operational blockers that slow partner co-sell execution, escalating material issues when required.
- Ensure portfolio decisions consider expected customer benefit, delivery fit, capability, and return on investment, not only available funding or capacity.
- Support joint account planning, partner opportunity reviews, pipeline inspections, and executive sponsorship for priority partner pursuits.
- Maintain clear portfolio documentation, decision logs, action tracking, and executive reporting for AMS leadership and global stakeholders.
- Identify opportunities to improve portfolio segmentation, opportunity routing, co-sell processes, analytics, and partner business review effectiveness.
#### Qualifications
- Demonstrated experience in partner portfolio management, co-sell execution, services sales operations, partner strategy, commercial operations, or a related role in a technology or SaaS environment.
- Experience working with account teams and partners to develop, qualify, advance, and govern partner-attached opportunities.
- Strong commercial and financial acumen, including pipeline management, investment allocation, capacity planning, forecasting, utilization, and return-on-investment analysis.
- Proven ability to synthesize portfolio data into clear recommendations, trade-offs, and executive decisions.
- Experience leading partner business reviews, account planning cadences, pipeline inspections, and cross-functional action tracking.
- Ability to coordinate across sales, delivery, operations, finance, customer success, GPC, and partner stakeholders to align portfolio execution with partner enablement and readiness activities in a matrixed environment.
- Strong understanding of the handoff between co-sell execution, contracting, capacity confirmation, delivery readiness, and post-sale governance.
- Excellent stakeholder management, communication, facilitation, and problem-solving skills.
- Demonstrated operational rigor, including maintaining accurate forecasts, portfolio records, decision logs, and follow-through on commitments.
- Knowledge of, or ability to rapidly develop proficiency in, ServiceNow’s platform, products, customer lifecycle, and partner ecosystem.
- Ability to operate across multiple AMS markets, balance competing priorities, and make progress through ambiguity.
- 6-8 years of relevant experience in partner management, sales operations, portfolio management, services strategy, or a related commercial role.
Preferred Qualifications
- Experience with partner investment, capacity commitment, co-sell, or services funding models.
- Experience working with global systems integrators or other strategic technology and services partners.
- Familiarity with enterprise SaaS, professional services, customer success, adoption, and value realization motions.
- Experience building or scaling a partner pipeline, allocation, and portfolio performance management process.
- Advanced proficiency with CRM, pipeline analytics, forecasting, dashboarding, and executive reporting tools.
- Relevant certifications or formal training in finance, sales operations, partner management, program management, or analytics.
For positions in this location, we offer a base pay of **$148,900 - $260,600**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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