大客户经理
Account Manager, Large Market
🌎 关于我们
在TeamSnap，我们认为当世界通过体育连接时，世界会变得更好。TeamSnap是一个专注于让青少年体育变得更轻松的体育和沟通平台。我们相信我们的工作应该令人兴奋，我们的队友应该支持我们，我们的上司应该激励我们。我们赋予员工带来大想法和小自我的能力，使我们登上《Outside Magazine》“最佳工作场所”榜单和Built In的“100家以远程优先的优秀工作场所”榜单。
你将负责：
管理我们最大的客户组合，建立牢固的关系并达成留存目标
为客户演示TeamSnap平台，展示新产品或附加功能的价值
利用客户和使用数据进行主动接触——制定客户计划，在客户提出之前发现风险或扩展信号，并传达结果
推动基于价值的销售流程，通过深入的客户调研和定制化演示来挖掘客户需求
管理你的升级销售管道，达成客户组合中的续约和扩展目标
跟进由市场驱动的活动，将客户 outreach 转化为实际参与——识别挑战、教育客户并创造增长机会
作为内部的“客户之声”，将产品反馈上报，确保产品优先级正确
重要素质：
有动力——你对超越留存和增长目标充满热情
具备良好的商业意识——你了解客户的业务目标和运营方式，以及TeamSnap如何为其创造价值
善于倾听——你能吸收大量客户反馈，并知道如何将其转化为行动
富有创造力——你能够主动采取行动，同时在需要时寻求指导
以客户为中心——你对客户体验怀有同理心和关怀
具有协作精神——你相信“我们”胜过“我”，喜欢一起庆祝成功
让你成功的条件：
1-3年以上客户成功、关系管理或客户管理经验，最好是在SaaS环境
有达成留存和扩展目标的明确记录
有管理复杂、高价值客户的经验，其中关系深度比数量更重要
能够偶尔出差，包括年度公司会议、定期销售团队会议、可能的行业展会和客户拜访
体育行业经验（优先）
🖥 地点
TeamSnap是一家完全远程的公司
查看英文原文
🌎 About Us
At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work" and Built In’s “100 Best Remote-First Places to Work."
What You'll Do:
Manage a portfolio of our largest accounts, establishing strong relationships and hitting retention goals
Run demos of TeamSnap platforms to show the value of new products or add-ons
Use account and usage data to drive proactive outreach — building account plans, spotting risk or expansion signals before customers raise them, and communicating results
Drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the capabilities that solve them
Manage your upsell pipeline to hit renewal and expansion targets across your portfolio
Follow up on marketing-driven campaigns, turning outreach into your portfolio into real engagement — identifying challenges, educating customers, and creating growth opportunities
Serve as the "Voice of the Customer" internally, escalating product feedback to ensure proper product prioritization
Important Qualities:
Motivated — you get excited about exceeding retention and growth goals
Strong business acumen — you understand our customers' goals and operations and how TeamSnap adds value
A great listener — you can absorb a lot of customer feedback, and know how to turn it into action
Resourceful — you take initiative but also ask for guidance when needed
Customer focused — you have compassion and care for the customer experience
Collaborative — you believe in "we" before "I" and love to celebrate wins together
What Will Set You Up For Success:
1-3+ years of experience in Customer Success, Relationship Management, or Account Management, preferably in a SaaS environment
A proven track record of hitting retention and expansion targets
Experience managing complex, high-value accounts where relationship depth matters more than volume
Ability to travel occasionally, including our annual company meeting, periodic sales team meetings, potential trade shows, and client visits
Sports industry experience (preferred)
🖥 Location
TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota West Virginia and Utah and while we love all parts of the world, we can only hire permanent US residents at this time.
🚀 Opportunities to Grow
At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.
🎩 Total Rewards
• We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool
• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
• 100% premium coverage of medical/dental/vision for you and your family
• 401K to help you invest for the future
• $1,500 annual learning and development stipend
• Travel to fun locations for all-company meetings and team events
• Generous home office allowance to set you up for success
• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
• A monthly stipend reimbursement for health & wellness and so much more!
• TeamSnap Total Rewards
🏆 Working at TeamSnap
At TeamSnap, you're not a culture fit, you're a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values.
🧡 Inclusion and Diversity
Creativity and innovation can't thrive when we're cookie-cutter images of each other. We’re quickly growing more diverse, but there's always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.