销售经理
Sales Manager
关于Bellhop
Bellhop是一个技术驱动的托管市场，将客户与经过审核的本地和长途搬家服务公司连接起来。我们是一支精简、快速推进的团队，专注于打造行业内最佳体验——为客户、我们的搬家和承运商合作伙伴，以及与我们共事的人。
职位描述
Bellhop正在招聘一名销售经理，负责管理销售团队的日常表现。你将管理并指导一个远程、本地及海外的销售代理团队，处理本地和长途搬家的来电线索和电话/短信跟进。你将制定话术、跟进节奏和辅导机制，使团队成为高转化率的销售引擎，并确定达到我们绩效标准所需的团队规模和结构。
这是一项亲力亲为的教练型角色，注重日常纪律——包括电话监控、话术执行和跟进节奏——在我们已有的销售结构基础上进行优化。
你将负责：
- 管理并指导处理本地和长途搬家客户来电线索及外呼跟进的远程/海外销售团队
- 确定满足我们绩效标准所需的代理人数和结构，根据业务量和目标调整团队规模
- 制定并持续优化销售话术：应对异议、竞争定位、价值构建和痛点挖掘
- 在我们的CRM和呼叫/短信平台上设定并执行外呼节奏和跟进纪律，包括满足快速响应的SLA
- 每日进行质量监控——审查电话和短信，无论代理资历如何都进行1对1辅导，并将观察结果转化为具体的话术和流程改进
- 负责CRM中的线索数据质量，确保每个线索都被正确记录、标记并跟进
- 跟踪并报告团队绩效和漏斗转化指标，识别机会和风险
- 与市场和产品团队合作，提升网站预订流程中的线索质量和减少摩擦点
我们寻找：
- 有管理远程和/或海外销售或呼叫中心团队的经验。无需搬家行业经验
- 在基于电话和短信的销售环境中提升转化率的业绩记录
- 扎实的销售基础——你以漏斗思维思考问题，并能指导代理提升销售能力，无论他们加入团队多久
- 擅长制定和优化话术，而不仅仅是执行现有话术
- 亲力亲为且数据驱动；适应建立和优化流程
查看英文原文
About Bellhop
Bellhop is a tech-enabled managed marketplace connecting customers with vetted local and long-distance moving companies. We're a lean, fast-moving team focused on building the best experience in the industry — for our customers, our moving and carrier partners, and the people who work with us..
The Role
Bellhop is hiring a Sales Manager to own the day-to-day performance of our sales team. You'll manage and coach a remote, onshore and offshore-based team of sales agents who handle inbound leads and phone/text follow-up for local and long-distance moves. You'll build the scripts, cadence, and coaching rhythms that turn the team into a high-conversion sales engine, and determine the right team size and structure needed to hit our performance standards.
This is a hands-on, player-coach role focused on daily discipline — call monitoring, script adherence, and follow-up cadence — layered on top of the sales structure we already have in place.
What You'll Do
- Manage and coach a remote/offshore sales team handling inbound leads and outbound follow-up for local and long-distance moving customers
- Determine the right number and structure of agents needed to consistently meet our performance standards, adjusting team size as volume and goals change
- Build and continually sharpen sales scripts: objection handling, competitive positioning, value building, and pain discovery
- Set and enforce outreach cadence and follow-up discipline across our CRM and calling/texting platforms, including hitting fast lead-response SLAs
- Run daily quality monitoring — review calls and texts, coach agents 1:1 regardless of tenure, and turn observations into concrete script and process improvements
- Own lead hygiene in the CRM, ensuring every lead is properly logged, statused, and worked
- Track and report team performance and funnel conversion metrics, flagging opportunities and risks
- Partner with marketing and product on lead quality and friction points in the web booking flow
What We're Looking For
- Proven experience managing a remote and/or offshore sales or call center team. No moving experience required
- A track record of improving conversion in a phone- and text-based sales environment
- Strong sales fundamentals — you think in terms of a funnel, and you can coach agents to sell better regardless of how long they've been on the team
- Comfortable building and refining scripts, not just enforcing existing ones
- Hands-on and data-driven; comfortable operating without a large management layer above or below you
- We weigh demonstrated sales management ability over years of experience — strong sales chops matter more than tenure
Nice to Have
- Experience with CRM and calling/texting platforms in a sales environment
- Experience in moving, relocation, home services, or another managed marketplace business
- Experience building a sales function from scratch in a lean or scrappy environment
Compensation & Location
- Full-time, W2, remote but ideally based in Atlanta, GA or Chattanooga, TN
- Base salary + performance bonus/commission tied to team KPIs (conversion rate, lead response time, and other funnel metrics)
Originally posted on Himalayas