Customer Success Specialist
作为客户成功专家，你将与自己的国际客户群体建立和发展关系，并帮助他们从 PRNEWS.IO 中获得最大的价值。这是一个面向客户的角色，具有强大的商业重点。你将密切地与客户合作了解他们的需求，支持他们在整个活动中，鼓励重复业务，确定增长现有客户关系的机会。·了解客户业务，目标和需求并推相关产品和解决方案。·支持客户在他们的活动中，确保他们有着流的经验。·积极监测客户的活动，识别潜在的问题，并在它们成为问题之前解决这些问题。·鼓励重复业务并确定上市和交叉销售的机会。·根据客户需求推相关商品，服务和促销。·致力于销售，保留和增长客户 KPIs. ·保持客户信息，活动和后续准确 CRM. ·与销售，营销，客户支持和其他团队合作以改善客户体验。·分享客户反和见解，可以帮助提高我们的产品和流程。我们正在寻找什么？· 2年以上在销售，客户成功，账户管理，客户支援或类似的面向客户角色方面的经验。·在线广告，数字营销，媒体，SaaS 或数字服务方面的经验是一个优势。·与国际客户工作的经验是一个优势。·积极的，商业化的方法和愿意承担所有权。· 强大的组织技能和管理多个客户和优先事项的能力。· 应对挑战性情况时具有弹力和冷静的专业态度。·好奇心和学习公关，媒体和数字营销的愿望。我们提供的东西。· 1,300美元基本补偿 + 一旦开启奖金系统后获得高达2,300美元的绩效奖励机会。· 从远程工作和灵活性。· 有各种背景和市场的国际团队。· Opportuniti.
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About the Role
As aCustomer Success Specialist, you will manage and develop relationships with your own group of international clients and help them get the most value from PRNEWS.IO.
This is a client-facing role with a strong commercial focus. You’ll work closely with customers to understand their needs, support them throughout their campaigns, encourage repeat business and identify opportunities to grow existing customer relationships.
What you’ll do
- Manage and develop relationships with your assigned international clients.
- Build long-term customer relationships through email, calls, messengers and other communication channels.
- Understand clients’ businesses, goals and needs and recommend relevant products and solutions.
- Support customers throughout their campaigns and make sure they have a smooth experience.
- Proactively monitor customer activity, identify potential issues and address them before they become problems.
- Encourage repeat business and identify opportunities for upselling and cross-selling.
- Recommend relevant products, services and promotions based on customer needs.
- Work towards sales, retention and customer growth KPIs.
- Keep customer information, activities and follow-ups accurate in the CRM.
- Collaborate with Sales, Marketing, Customer Support and other teams to improve the customer experience.
- Share customer feedback and insights that can help improve our products and processes.
What we’re looking for
- 2+ years of experience in Sales, Customer Success, Account Management, Customer Support or a similar client-facing role.
- Experience in online advertising, digital marketing, media, SaaS or digital services is a plus.
- Experience working with international clients is an advantage.
- Excellent communication skills and confidence speaking with customers.
- Strong English, both written and spoken. Additional languages are a plus.
- A proactive, commercially minded approach and willingness to take ownership.
- Strong organisational skills and ability to manage multiple clients and priorities.
- Resilience and a calm, professional approach when handling challenging situations.
- Curiosity and willingness to learn about PR, media and digital marketing.
What we offer
- $1,300 base сompensation + the opportunity to earn up to $2,300 in performance-based bonuses once the bonus system is enabled.
- Remote work and flexibility.
- An international team with diverse backgrounds and markets.
- Opportunities to grow across Customer Success and Sales.
- A role with real ownership and direct impact on customer growth.
- Paid annual leave.
- A supportive and collaborative working environment.
Interested in joining PRNEWS.IO?
If you enjoy working with customers, building relationships and combining customer success with commercial thinking, we’d love to hear from you!
Originally posted on Himalayas