房地产协调员 - 美国远程办公（中部/太平洋时区）
Real Estate Coordinator - US Based Remote (Central/Pacific Time Zone)
我们的流程包括针对此职位所有申请者的HireVue评估。招聘团队将审核每份申请，入选的候选人将有机会与团队成员会面。
Compass International Holdings（前身为Anywhere Real Estate）是美国领先的、最综合的住宅房地产服务提供商。通过客户服务中心与参与度管理，我们为我们的信任行业品牌代理提供高质量的潜在客户，包括Better Homes and Gardens Real Estate、Century 21、Corcoran、Coldwell Banker、ERA和Sotheby's International Realty。
我们正在寻找一名房地产协调员，这是一项客户服务职位，为我们的主要房地产奖励计划参与者提供指导和支持。在此职位上，您将在整个购房/售房过程中协助购房者和卖家，从最初的计划注册一直到成交。
虽然该职位是远程办公，但该候选人需要在中央时区或太平洋时区工作。
职责
•管理375-600份文件
·能够在一份文件中处理多个客户和多样化的项目细节
•通过在整个购房/售房生命周期中保持密切联系并解决问题，将潜在客户转化为销售
•向新客户介绍项目优势和项目奖励资格
•以专业和沉稳的态度处理升级问题
•识别每位客户的真实房地产需求，并为其量身定制最佳解决方案
•作为客户在整个房地产交易过程中的支持者
•作为客户和房地产经纪人的联络人，确保优质服务
•适当处理每天大量的电话、电子邮件和短信
•在客户旅程的关键接触点进行主动跟进
•根据政策要求遵循特定的通话流程，因客户而异
•实现客户注册、推荐安置、销售成交和项目满意度的关键指标
•根据需要提供并促进抵押贷款和附加服务的交叉销售
资格：
2-3年商业经验优先
高中文凭必备；部分大学教育优先
双语英语-西班牙语者优先
房地产知识优先（购房、售房或抵押贷款）
客户服务经验优先（零售、金融服务或呼叫中心）
良好的人际交往、口头和书面沟通能力
查看英文原文
Our process includes a HireVue assessment for all applicants for this requisition. Our recruiting team reviews each submission, and selected candidates will have the chance to meet with a member of the team.
Compass International Holdings (formerly Anywhere Real Estate) is the leading and most integrated provider of residential real estate services in the United States. Through the Customer Contact Center & Engagement, we deliver high quality leads to the agents of our trusted industry brands, including Better Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and Sotheby's International Realty.
We are seeking qualified candidates for our Real Estatet Coordinator role, a customer service position providing guidance and support to participants of our key real estate reward programs. In this role you will aid home buyers and sellers throughout their move journey, from the initial program enrollment all the way through closing.
While this position is remote, this candidate will be required to work in Central or Pacific Time Zone hours.
Responsibilities
•Maintain a caseload of 375-600 files
- Ability to manage multiple clients and diverse program details within a caseload
- •Convert leads into sales by maintaining close contact and problem solving throughout the home buying/selling lifecycle
- •Educate new customers on program benefits and program reward eligibility
- •Manage escalations with professionalism and poise
- •Identify real estate needs for each customer and tailor the best solution to meet their needs
- •Act as an advocate to support the customer throughout their real estate transaction
- •Function as a liaison between the customer and real estate agent to ensure excellent service
- •Appropriately handle high volume of calls, emails, and texts per day
- •Ensure proactive follow-up with customers at key touchpoints in their journey
- •Adhere to specific call flow process according to policy-varies from client to client
- •Achieve key metrics for customer enrollment, referral placement, sale closings, and program satisfaction
- •Provide & facilitate cross-selling of mortgage and ancillary services as needed
Qualifications:
2-3 years business experience preferred
High school diploma required; some college preferred
Bilingual English-Spanish speakers preferred
Real estate knowledge preferred (home purchase, sale, or mortgage)
Customer service experience preferred (retail, financial services, or call center)
Strong interpersonal, verbal, and written communication skills
Digital literacy and ability to navigate multiple systems
Strong attention to detail
Planning and organization skills; ability to multi-task in a fast-paced environment
Ability to relate to a customer in a professional and courteous manner
Regular and consistent attendance/punctuality
Originally posted on Himalayas