患者联络护士，注册护士
Patient Contact Nurse, RN
与一家以卓越著称的组织携手！Cedars-Sinai 曾 19 次获得国家研究公司（National Research Corporation）的消费者选择奖，表彰其在洛杉矶提供最高质量的医疗服务。我们还获得了咨询公司（Advisory Board Company）的年度最佳工作场所奖。这项年度奖项表彰全国范围内员工参与度最高的医院和医疗系统。我们提供优秀的福利包，包括医疗保险、带薪休假和 403(B) 养老计划。加入我们吧！了解为什么《美国新闻与世界报道》（U.S. News & World Report）将我们列为全美最佳医院之一。
你将负责：
患者接待中心（PACC）注册护士（RN）通过电话提供分诊、护理协调和患者引导服务，确保患者在正确的时间、正确的场所获得正确的治疗。RN 使用基于证据的分诊协议、Epic 护士分诊工具和临床判断来评估患者症状，提供护理建议，并根据需要将患者引导至适当的护理级别。
这个远程职位通过与 PACC 员工、医生和临床团队紧密合作，支持 Cedars-Sinai 的集中式接入模式，提供及时的症状评估、临床指导和协调的患者护理。
主要职责：
- 使用既定的基于证据的协议和 Epic 护士分诊工具进行电话分诊。
- 评估患者症状和紧急程度，提供护理建议，包括居家护理指导，在适当情况下转介至急诊、紧急服务或专科/初级保健医生。
- 在既定时间内响应患者信息和临床咨询。
- 在 Epic 中记录分诊情况，包括来电原因、使用的协议、处理结果和提供的临床建议。
- 接收并处理 PACC 员工通过 RN 队列转来的需要临床评估的热线。
- 管理并回应医生的邮件箱信息和临床工作队列。
- 通过通信工具（如 Teams 聊天）与 PACC 员工协作，确保患者交接和分诊流程顺畅。
- 实时向 PACC 员工提供反馈和教育，以支持有效的患者引导和症状升级流程。
- 向医生和临床团队传达患者状态更新和护理建议。
- 在临床合适的情况下安排患者预约，确保及时就诊
查看英文原文
Align yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year. This annual award recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefits package that includes health care, paid time off, and a 403(B). Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.
What You Will Be Doing:
The Patient Access Contact Center (PACC) Registered Nurse (RN) provides telephone-based nursing triage, care coordination, and patient navigation services to ensure patients receive the right care, in the right setting, at the right time. The RN uses evidence-based triage protocols, Epic Nurse Triage Encounter tools, and clinical judgment to assess patient symptoms, provide nursing guidance, and direct patients to the appropriate level of care.
This remote role supports Cedars-Sinai’s centralized access model by partnering closely with PACC agents, physicians, and clinical teams to provide timely symptom assessment, clinical guidance, and coordinated patient care.
Key Responsibilities:
- Conduct telephone-based patient triage using established evidence-based protocols and Epic Nurse Triage Encounter tools.
- Assess patient symptoms and acuity, provide nursing advice including home care guidance, referral to urgent care, emergency services, or specialist/primary care providers when appropriate.
- Respond to patient messages and clinical inquiries within established timeframes.
- Document triage encounters in Epic, including reason for call, protocol used, disposition, and clinical advice provided.
- Receive and manage warm transfers from PACC agents requiring clinical assessment through the RN queue.
- Manage and respond to provider in-basket messages and clinical work queues.
- Collaborate with PACC agents through communication tools (such as Teams chat) to facilitate smooth patient handoffs and triage routing.
- Provide real-time feedback and education to PACC agents to support effective patient navigation and symptom escalation processes.
- Communicate patient status updates and care recommendations to physicians and clinical teams.
- Schedule patient appointments when clinically appropriate to ensure timely access to care.
- Partner with primary care providers, specialists, urgent care providers, and contact center teams to ensure continuity of care.
- Apply clinical judgment when protocols alone are insufficient, prioritizing patient safety and escalation for high-acuity symptoms such as chest pain, stroke symptoms, or trauma.
- Participate in PACC huddles, RN escalation reviews, quality assurance processes, and continuous improvement initiatives to enhance the patient experience.
- Track outcomes using wrap-up codes and review RN daily metrics dashboards to monitor performance and support department reporting.
- Deliver compassionate, patient-centered communication when interacting with patients, caregivers, and care teams.
- Build strong working relationships with physicians, clinical staff, and contact center teams to support coordinated care delivery.
- Support a collaborative environment by sharing clinical expertise and assisting team members with complex cases.
- Demonstrate professionalism, empathy, and problem-solving skills when managing challenging patient interactions.
Collaboration & Patient Experience:
- Deliver compassionate, patient-centered communication when interacting with patients, caregivers, and care teams.
- Build strong working relationships with physicians, clinical staff, and contact center teams to support coordinated care delivery.
- Support a collaborative environment by sharing clinical expertise and assisting team members with complex cases.
- Demonstrate professionalism, empathy, and problem-solving skills when managing challenging patient interactions.
Originally posted on Himalayas