服务计费项目经理负责人
Team Lead, Service Billing Project Accountant
我们团队成员是所有工作的核心。在Cencora，我们共同肩负着创造更健康未来的责任，这里每个人都是实现这一目标的关键。如果你想在医疗健康的核心发挥作用，加入我们创新的公司，帮助我们改善世界各地人们和动物的生活。立即申请！
职位详情
该职位支持Cencora通过Innomar Strategies业务在加拿大市场推广的患者和医疗服务支持以及药品商业化服务。
在客户服务质量经理高级经理的总体监督下，团队主管负责准确生成客户发票，监控所分配小组的工作流程，监控应收账款，并作为Innomar运营项目经理的财务联络人。该职位是团队中的资深成员，负责处理客户账单需求、复杂性质的特殊项目和任务。该职位监督指定的账单专员以达成既定目标，支持符合批准的账单政策和实践的一致性，并管理个人组合。成功需要具备独立和协作工作的能力，并能适应快速变化的项目或计划要求。
职责：
合同解读与账单治理：
- 验证项目会计师对复杂、模糊或非标准合同条款、费用结构、计费触发条件、付款条款和变更订单的解读。
- 审查并批准新的或修改后的账单设置、模板、常规合同假设和报告逻辑。
客户发票：
- 监督日常和月度账单流程，确保发票、信用凭证、重新开票和支持文件完整、准确且及时。
- 为非标准账单逻辑和复杂计算提供指导，审查异常趋势、重大差异和质量问题。
- 优先安排团队工作量，在不同客户和项目之间平衡资源，设定截止日期，并在出现容量或交付风险时进行干预。
- 保持足够的实际操作知识，以管理复杂的组合，提供备用覆盖，并在需要时完成特殊任务。
- 与项目经理和客户经理就合同文件、变更订单、合同修改、审批以及与账单和项目会计相关的附加服务进行有效沟通。
应收账款管理：
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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Under general supervision of the Senior Manager, Client Service Billing, the Team Lead is responsible for accurately producing client invoices, monitoring workflow within the assigned group, monitoring accounts receivable and serving as the Finance liaison for Innomar Operational Program Managers. The role acts as a senior member of the team, handling client billing needs, special projects and assignments of a more complex nature. The role monitors assigned Billing associates to meet specified goals, supports consistent compliance with approved billing policies and practices, and manages an individual portfolio. Success requires the ability to work independently and collaboratively and to adapt to rapidly changing program or project requirements.
Responsibilities:
Contract Interpretation and Billing Governance:
- Validate Project Accountant interpretation of complex, ambiguous or non-standard contract terms, fee structures, billing triggers, payment terms and change orders.
- Review and approve new or amended billing setups, templates, routine contract assumptions and reporting logic.
Client Invoicing:
- Oversee daily and monthly billing workflow to ensure invoices, credits, rebills and supporting packages are complete, accurate and timely.
- Provide guidance for non-standard billing logic and complex calculations, review unusual trends, material variances and quality concerns.
- Prioritize team workload, balance resources across clients and programs, establish deadlines and intervene when capacity or delivery risks arise.
- Maintain sufficient hands-on knowledge to manage a complex portfolio, provide backup coverage and complete special assignments when required.
- Communicate effectively with Project Managers and Client Managers regarding contract documents, change orders, contract modifications, approvals and additional services related to billing and project accounting.
Accounts Receivable Monitoring:
- Monitor detailed aged accounts-receivable listings and communicate aging to Program and Finance Management.
- Work with Program Management and clients on aged outstanding invoices.
- Maintain frequent contact with internal and external customers to address payment issues.
Finance Liaison:
- Serve as the first point of contact for assigned Business Unit teams, including Innomar Program Operational Managers and Directors.
- Proactively manage Business Unit relationships by understanding billing and processes, conducting or co-conducting monthly business reviews, partnering with FP&A and communicating issues to Finance Management.
- Support new program launches, closures, transitions and cross-functional initiatives from a Finance and billing perspective.
- Lead responses to escalated billing questions and disputes, ensuring reconciliations, evidence and recommendations are clear and complete.
Process Improvement and Other Responsibilities:
- Identify and implement improvements that strengthen accuracy, consistency, automation, reporting, turnaround time and control effectiveness.
- Support Finance and Operations-wide process-improvement initiatives.
- Prepare ad hoc client requests, including internal and external audit requests.
- Perform other duties as assigned.
Experience & Education:
- Bachelor's degree in Accounting required.
- Three to five years of progressively responsible billing-related experience, preferably in a healthcare environment with complex transactions.
- Experience working with multiple IT applications and data-management systems.
- Team-management capability, strong attention to detail, effective organization, results orientation, integrity and trust, basic business understanding, and outstanding written and verbal communication.
- Strong business-partnering skills with operational and Finance teams and external clients.
- Solid understanding of patient support programs preferred.
- Intermediate to advanced knowledge of Microsoft Office products.
Skills & Knowledge:
- Strong organizational and analytical skills and attention to detail.
- Ability to communicate effectively orally and in writing.
- Strong knowledge of accounting practices and principles.
- Ability to work in a fast-paced environment with competing deadlines.
- Strong interpersonal skills.
- Working knowledge of accounting software packages, with SAGE preferred.
- Advanced knowledge of Microsoft Word, Excel and PowerPoint.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full timeEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
This posting is intended to fill an existing vacancy for our Team Lead, Service Billing Project Accountant role.Affiliated Companies:
Affiliated Companies: Innomar StrategiesOriginally posted on Himalayas