项目经理
Engagement Manager
我们的使命
在Redwood，我们通过无值守自动化技术，赋能客户的关键业务流程。
关于我们
Redwood Software 是面向关键业务流程的全栈自动化解决方案的领导者。我们推出了首个基于SaaS的可组合自动化平台，专为ERP设计。我们相信自动化变革的力量。我们无与伦比的解决方案使您能够跨任何应用、服务或服务器——无论是在云端还是本地——自信且可控地编排、管理和监控工作流。
Redwood的全球自动化专家和客户成功工程师团队提供解决方案和世界级的支持，旨在让您获得自由和时间，去想象并定义您的未来。有了Redwood Software，摆脱琐事，看到全局。
核心价值观
一个团队，一个Redwood
自己创造天气
专注客户成功
解决问题
保持好奇
对结果负责
彼此尊重
你的影响
Redwood的客户成功经理负责作为专业服务（PS）团队的一部分，管理新（及现有）客户的成功项目。
- 与销售紧密合作，支持销售管道，销售专业服务，并制定定义项目目标/目的、范围和交付成果的工时单（SOW）
- 为每个实施项目制定详细的项目计划、风险、问题和财务跟踪交付成果，以满足SOW中定义的项目目标和目的
- 向各级客户和内部利益相关者传达项目里程碑、预计交付日期和潜在延迟
- 负责日常管理和领导多个项目按时、按预算完成
- 与高管和项目利益相关者沟通，按需提供项目进展和报告
- 预测达到项目目标所需的资源，并以有效高效的方式管理资源
- 回应客户问题，并引导他们成功实施Redwood产品
- 识别项目缺口，并提出改进建议，以优化项目管理和实施流程
- 与PS管理层合作，达成并超越PS团队的KPI
- 具备前瞻性思维，寻找通过AI举措优化和提升效率的机会
你的经验
- 5年以上“面向客户”的项目/计划领导角色经验，负责规划和管理项目
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OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.
Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
Engagement Managers at Redwood are responsible for managing successful engagements for new (and existing) Redwood customers as part of the Professional Services(PS) team.
- Works closely with Sales to help support Sales pipeline, sell Professional Services, and develop Statements of Work(SOW) defining the project’s goals/objectives, scope, and deliverables
- Develops detailed project plans, risks, issues and financial tracking deliverables for each implementation to meet the project’s goals and objectives as defined in the SOW
- Communicates project milestones, estimated delivery dates, and potential delays to all levels of customers and internal stakeholders
- Responsible for day-to-day management and leading multiple projects to completion on time and within budget
- Liaising with executives and project stakeholders providing project progress and reports as required
- Predict resources needed to reach the project’s objectives and manage resources in an effective and efficient manner
- Responds to customer questions and guides them to a successful implementation of Redwood product(s)
- Identifies project gaps and makes recommendations to improve project management and implementation processes
- Works with PS management to meet and exceed PS team KPIs
- AI forward thinking looking for opportunities to optimize and drive efficiencies through AI initiatives
YOUR EXPERIENCE
- 5+ years experience in “customer-facing” program/project leadership role planning and managing multiple enterprise level engagements of different sizes and complexities
- 2+ years experience leading workload or business process automation engagements
- ERP experience, particularly SAP, awareness of SAP Rise, S4/Hana a bonus
- Ability to manage multiple engagements at the same time
- Curious and inquisitive
- Project management certification preferred
- Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with senior executive to C-level personnel
- Strong organizational skills with an ability to manage competing customer demands, multiple priorities, commitments, and projects.
- Strong time management skills with ability to calibrate priorities daily.
- Strong analytical skills regarding technical and project management issues
- Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution.
- Exemplary customer service attitude with business development and customer relationship management experience.
- Ability to facilitate and harness cross-team collaboration working with teams in person and virtually.
- Experience with Professional Services Automation(PSA) software preferred.
- Experience with Smartsheet a bonus.
- Experience selling Professional Services to new or prospective clients pre-implementation is an advantage
- Experience selling Professional Services to new or prospective clients pre-implementation is advantageous.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at
Originally posted on Himalayas