交付与 QA 经理
Manager of Deliveries & QA
该职位将领导全球交付和质量保证团队，建立运营标准，推动持续改进计划，并确保区域运营、客户要求和公司目标之间的对齐。该角色同时也是运营和质量问题的关键升级和决策点。
关键支持价值与行为：
• 赋能型领导力
• 战略与分析思维
• 运营与质量卓越
• 包容与跨文化沟通
• 责任感与主人翁意识
• 客户导向
• 持续改进与创新
KPI/交付成果：
· 全球交付绩效与SLA合规性
• 质量保证准确性与标准合规性
• 运营效率与流程优化
• 客户满意度与问题解决
• 资源规划与容量管理
• 团队绩效与能力发展
• 流程改进与标准化
· 报告准确性与运营透明度
职责：
• 领导并监督多个地区和时区的全球交付和QA运营。
• 确保本地化项目的及时、高质量交付，同时保持符合客户规范和内部标准。
• 管理和支持区域交付负责人、QA负责人、协调员和运营团队，以确保对齐和运营一致性。
• 制定、实施并持续改进交付和质量保证的工作流程、流程和运营标准。
• 监控KPI、SLA、质量指标、生产率和运营表现，以识别风险并推动改进。
• 作为关键运营、质量、流程和客户相关问题的主要升级点。
• 与客户支持、制作、工程、财务和其他内部部门协作，以支持业务和运营目标。
• 在全球团队中领导资源规划、人员分配、排班和容量管理。
• 确保内部系统、仪表盘和报告工具中的运营和QA数据准确性。
• 推动持续改进计划、自动化机会和运营效率，以支持可扩展性和性能。
• 支持新客户的入职和实施、工作流程、工具和技术。
• 进行绩效管理、辅导、指导和领导力发展，针对经理和团队成员。
• 培养协作、包容和积极的工作环境。
查看英文原文
The position will lead global delivery and QA teams, establish operational standards, drive continuous improvement initiatives, and ensure alignment between regional operations, client requirements, and company objectives. The role also serves as a key escalation and decision-making point for operational and quality-related concerns.
Key supporting values & behaviours for the role:
• Empowered Leadership
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Strategic & Analytical Thinking
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Operational & Quality Excellence
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Inclusive & Cross-Cultural Communication
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Accountability & Ownership
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Client-Centric Approach
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Continuous Improvement & Innovation
KPIs / deliverables:
- Global Delivery Performance & SLA Compliance
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Quality Assurance Accuracy & Standards Compliance
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Operational Efficiency & Workflow Optimization
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Client Satisfaction & Escalation Resolution
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Resource Planning & Capacity Management
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Team Performance & Capability Development
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Process Improvement & Standardization
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Reporting Accuracy & Operational Transparency
Responsibilities: • Lead and oversee global Delivery and QA operations across multiple regions and time zones.
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Ensure timely, high-quality delivery of localization projects while maintaining compliance with client specifications and internal standards.
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Manage and support regional Delivery Leads, QA Leads, Coordinators, and operational teams to ensure alignment and operational consistency.
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Develop, implement, and continuously improve delivery and quality assurance workflows, processes, and operational standards.
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Monitor KPIs, SLAs, quality metrics, productivity, and operational performance to identify risks and drive improvements.
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Serve as the primary escalation point for critical operational, quality, workflow, and client-related concerns.
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Collaborate with Client Services, Production, Engineering, Finance, and other internal departments to support business and operational objectives.
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Lead resource planning, workforce allocation, scheduling, and capacity management across global teams.
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Ensure operational and QA data accuracy within internal
systems, dashboards, and reporting tools.
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Drive continuous improvement initiatives, automation opportunities, and operational efficiencies to support scalability and performance.
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Support onboarding and implementation of new clients, workflows, tools, and technologies.
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Conduct performance management, coaching, mentoring, and leadership development for managers and team members.
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Foster a collaborative, inclusive, and high-performance culture within globally distributed teams.
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Ensure compliance with company policies, operational standards, security protocols, and client requirements.
Essential qualifications:
- At least 5–8 years of experience in media localization, subtitling, dubbing, or related operations, with a minimum of 3 years in a managerial or global leadership role.
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Proven experience managing global delivery operations and quality assurance teams.
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Strong understanding of localization workflows, QA processes, subtitling, dubbing, and media operations.
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Bachelor’s degree in business management, Operations Management, Linguistics, Media, or related field.
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Excellent leadership, stakeholder management, and team development skills.
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Strong analytical, organizational, and problem-solving abilities.
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Excellent English communication skills, both written and verbal.
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Experience working with international and cross-functional teams.
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Ability to manage multiple priorities in a fast-paced global environment.
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Experience using workflow management systems, reporting tools, and operational dashboards.
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Ability to make strategic decisions and effectively manage operational escalations.
Originally posted on Himalayas