员工支持专员（人力资源、薪酬与全球雇佣） – 欧洲
Employee Support Specialist (HR, Payroll & Global Employment) – EMEA
关于 Remote People
在 Remote People，我们正在构建支持无国界团队的基础设施。通过处理全球薪资、福利、税务和合规问题，我们的技术使企业能够一键合规地在全球任何地方招聘员工。
如果您希望加入我们实现让每个人都能在理想的工作中为任何公司工作、从世界任何地方工作的愿景，请立即申请！
我们致力于打造一个全球化的、多元化的团队，代表不同背景、观点和经验的人。我们欢迎所有人的申请，无论性别、种族、性取向、宗教、婚姻或家庭状况、年龄或残疾。成为 Remote People 的一员意味着成为不断壮大的国际大家庭的一员。
职位描述
作为员工支持专员，您将为 EMEA 地区的员工和客户提供高质量的端到端支持。您将管理员工生命周期中的各类就业相关案例，包括薪资、工资单、税务、福利、休假、合同、修改、入职、离职以及特定国家的就业流程。
这不是一个传统的 HRBP、招聘或纯行政岗位。您将调查问题，确定适当的解决路径，与专业团队协调，并在每个案例解决之前保持沟通的主导权。理想的候选人应适应快节奏、以 SLA 为导向的工作环境，并能清晰而富有同理心地解释复杂的就业问题。
主要职责
- 负责 EMEA 地区员工和客户支持案例的全流程，从初始查询到最终解决。
- 调查与薪资、工资单、税务、福利、休假、雇佣合同、修改、入职、离职及本地就业流程相关的问题。
- 通过审查案例历史、内部系统、文档和特定国家的指导方针，识别根本原因。
- 与薪资、法务、财务、福利、客户成功及当地供应商合作，准确且及时地解决问题。
- 保持对相关方的沟通，提供清晰的更新，设定现实的期望，并在需要时进行适当升级。
- 管理高数量的案例队列，优先处理紧急事项并满足约定的 SLA。
- 记录案例结果，识别重复性问题、知识缺口和改进流程的机会。
- 参与内部知识库文章、标准操作流程和可扩展支持流程的编写。
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About Remote People
At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.
About the Role
As an Employee Support Specialist, you will provide high-quality, end-to-end support to employees and clients across EMEA. You will manage employment-related cases throughout the employee lifecycle, including payroll, benefits, leave, contracts, amendments, onboarding, offboarding, and country-specific employment processes.
This is not a traditional HRBP, recruitment, or purely administrative role. You will investigate issues, identify the appropriate path to resolution, coordinate with specialist teams, and retain ownership of communication until each case is resolved. The ideal candidate is comfortable working in a fast-paced, SLA-driven environment and can explain complex employment matters clearly and empathetically.
Key Responsibilities
- Own employee and client support cases across EMEA from initial query through resolution.
- Investigate questions relating to payroll, payslips, tax, benefits, leave, employment contracts, amendments, onboarding, offboarding, and local employment processes.
- Identify root causes by reviewing case history, internal systems, documentation, and country-specific guidance.
- Partner with Payroll, Legal, Finance, Benefits, Customer Success, and local providers to resolve cases accurately and on time.
- Maintain ownership of stakeholder communication, providing clear updates, setting realistic expectations, and escalating appropriately where needed.
- Manage a high-volume case queue, prioritising urgent matters and meeting agreed SLAs.
- Document case outcomes and identify recurring issues, knowledge gaps, and opportunities to improve processes.
- Contribute to internal knowledge-base articles, SOPs, and scalable support processes.
Qualifications
- At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services.
- Hands-on experience supporting employees or clients across multiple EMEA countries.
- Demonstrated experience managing cases involving payroll, benefits, leave, employment contracts, amendments, onboarding, offboarding, or employment compliance.
- Ability to independently investigate an issue, determine the right stakeholders to involve, and drive the case through to resolution.
- Experience working in a ticketing or case-management environment, with familiarity with SLAs, quality metrics, CSAT, and/or case volumes.
- Excellent written and verbal English communication skills, with the ability to explain complex information clearly and concisely.
- Strong judgement, attention to detail, and ability to prioritise multiple competing requests.
- Experience with systems such as Zendesk, ServiceNow, Jira, Salesforce, Workday, BambooHR, or similar platforms is preferred.
What it's like working at Remote People
Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.
Our benefits and perks. Being part of Remote People means that you get the benefit of:
- A competitive salary
- An asynchronous working environment
- A "Remote-First" company environment (or Hybrid) - based on the nature of the job
- The ability to work from abroad for a short period of time
- Growth opportunities within the company
- We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one
How to apply
Please fill out the form and upload your CV in a PDF format.
If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.
Need help? Get in touch with us at: join@remotepeople.com