高级现场服务工程师
Sr Field Service Engineer
推动更多可能。
你是否准备好加速你的潜力，在生命科学、诊断和生物技术领域做出真正的改变？
在Leica Microsystems，作为Danaher旗下15家以上运营公司之一，我们的工作拯救生命——我们所有人都致力于创新，创造实际影响。
你会在一个充满归属感的文化中茁壮成长，你的独特观点至关重要。通过利用Danaher的持续改进体系，你帮助将想法转化为影响——以生命的速度进行创新。
与我们一同塑造未来！
在Leica Microsystems，我们已有超过175年的历史，通过突破性的光学和数字解决方案塑造未来。我们以客户为中心、创新和团队合作为文化根基，在显微镜、成像和分析领域引领市场，揭示不可见的事物，赋能客户打造更美好、更健康的世界。
加入Leica Microsystems意味着参与科学发现，并支持外科医生做出关键决策。我们先进的显微镜和基于人工智能的图像分析解决方案使用户能够深入了解开发和工程挑战。在这里，你将与充满热情的同事一起参与有意义的项目，推动进步并突破可能的边界。
了解Danaher业务体系，它让一切成为可能。
现场服务工程师负责确保快速解决复杂的客户问题，并通过其功能知识赋能团队成员。
在所有业务层级上工作，你将在服务之外对整体业务增长发挥关键作用。这需要与影响点处及整个组织的团队成员协作。识别并实施改进机会，同时作为变革推动者，确保流程和标准工作得到持续和有效执行。
此职位向意大利服务经理汇报，是意大利服务团队的一部分。FSE将位于特伦托地区（理想情况下在帕多瓦或威尼斯），但该职位将完全远程办公。
在此职位中，你将有机会：
- 通过及时且专业的响应满足客户需求，并进行清晰的沟通；与服务团队紧密合作，确保该地区所有客户获得专业的售后服务。
- 支持销售代表进行安装等各类活动。
查看英文原文
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Shape the Future with Us!
At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.
Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.
Learn about the Danaher Business System which makes everything possible.
The Field Service Engineer is responsible for ensuring quick resolution of complex customers challenges and empowering team members with their functional knowledge.
Working across all levels of the business, you will play a key role in contributing to the growth of overall business beyond service as well. This will require collaborating with team members at the point of impact and across the organization. Identify and implement opportunities to improve, while also operating as a change agent to ensure processes and standard work are being sustained and effective.
This position reports to the Italy Service Manager and is part of the Italy Service Team. The FSE will be based in Triveneto Region (ideally in Padova or Venezia), however the role will be fully remote.
In this role, you will have the opportunity to:
- Delight customers through timely and competent response to their needs, coupled with clear communication & Collaborate closely with the Service Team to ensure all customers in the region are provided a professional after-sales service.
- Support Sales Representatives in activities such as installations and demo/exhibitions. Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts (main focus in Medical Microscopy and Compound/Stereo Microscopy)
- Responds to customer support calls within an assigned territory. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system & Help our organization grow by high quality support of our existing customers and by helping us identify new customers and opportunities during your time in the field
The essential requirements of the job include:
• Bachelor’s Engineer Degree Required or similar & Fluent in English and Italian
• Excellent Microsoft Office application skills (Word, Excel, PowerPoint)
• Strong communication skills
• Ability to travel within the Triveneto Region and eventually to the rest of Regions in Italy. (Up to 70% travel). Must have a valid driver’s license with an acceptable driving record. Ability to lift, move or carry equipment & tools.
It would be a plus if you also possess previous experience in:
- Experience in Confocal systems (maintenance and repairs).
- Handling repairs, calibrations, upgrades and allied tasks. Networking, influencing, and communicating effectively across functions and at all levels.
- Training and/or coaching experience.
This role is classified under the applicable CCNL as second-level employee under the Commercio CBA , which defines minimum terms, job classification, and baseline progression frameworks. The expected gross annual salary range for this role is € 43.000 - € 57.000 , determined based on objective criteria such as experience, skills, and role-related competencies.
This job is also eligible for bonus / incentive pay. This is the target earnings as 10 % of base annual salary, subject to objective eligibility criteria and performance conditions as set out in the applicable scheme terms and conditions.
Details regarding these benefits will be provided separately.
Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Leica Microsystems we believe in designing a better, more sustainable workforce.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Originally posted on Himalayas