数字员工体验（DEX）高级工程师
Digital Employee Experience (DEX) Senior Engineer
负责Leidos的使命驱动启用中心（MDEC）正在寻找一位经验丰富的数字员工体验（DEX）高级工程师。这是一份全远程职位，面向美国任何地区的候选人开放。
保密要求：
必须能够获得并维持公共信任级别，并根据需要获得机密或更高权限，要求为美国公民。
职位概述：
理想的候选人具备深厚的Nexthink专业知识，已从平台管理进阶到工程、自动化和企业集成领域。他们将DEX知识与终端工程、可观测性和分析相结合，将遥测和用户体验数据转化为可扩展的解决方案，从而在企业规模上推动数字员工体验的显著提升。
主要职责：
Nexthink平台工程与管理
- 设计、管理并优化Nexthink Infinity平台（收集器、调查、仪表板、活动、警报、远程操作、基于角色的访问权限）。
- 通过治理、合规性和运营标准确保平台的稳定性、可扩展性、安全性和数据完整性。
- 负责平台升级、功能采用和持续改进，包括支持文档和操作手册。
- 跨职能合作，推动Nexthink功能的采用。
自动化与自愈工程
- 开发、测试和维护Nexthink远程操作和自动化修复流程。
- 构建主动和被动的自动化方案，以解决常见的终端、应用程序和用户体验问题。
- 为设备健康、应用程序性能、配置偏差、合规性缺口、网络连接和Microsoft 365体验问题开发自愈能力。
- 创建可重用的自动化框架和工程标准，以加速修复开发。
集成与平台工程
- 设计并实现Nexthink与企业平台的集成，包括ServiceNow、Microsoft Intune/SCCM、Moveworks、Microsoft 365、Splunk以及其他终端管理、监控和ITSM解决方案。
- 利用API、Web服务和自动化平台来协调工作流和自动化数据交换。
- 与工程、运维和平台团队合作，使DEX洞察和修复流程实现运营化。
- 确保集成符合企业架构、安全标准和治理要求。
分析、报告与优化
查看英文原文
The Mission Driver Enablement Center (MDEC) at Leidos is seeking an experienced Digital Employee Experience (DEX) Senior Engineer. This is a fully remote position open to candidates located anywhere in the United States.
CLEARANCE REQUIREMENT:
Must be able to obtain and maintain a Public Trust with ability to obtain Secret or higher, as needed, US CITIZENSHIP REQUIRED.
POSITION SUMMARY:
The ideal candidate brings deep Nexthink expertise, having progressed beyond platform administration into engineering, automation, and enterprise integrations. They combine DEX knowledge with endpoint engineering, observability, and analytics to turn telemetry and user experience data into scalable solutions that drive measurable improvements in digital employee experience at enterprise scale.
PRIMARY RESPONSIBILTIES:
Nexthink Platform Engineering & Administration
- Engineer, administer, and optimize the Nexthink Infinity platform (Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, role-based access).
- Ensure platform stability, scalability, security, and data integrity through governance, compliance, and operational standards.
- Own platform upgrades, feature adoption, and continuous improvement, including supporting documentation and playbooks.
- Partner cross-functionally to drive adoption of Nexthink capabilities.
Automation & Self-Healing Engineering
- Develop, test, and maintain Nexthink Remote Actions and automated remediation workflows.
- Build proactive and reactive automations to resolve common endpoint, application, and user experience issues.
- Develop self-healing capabilities for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues.
- Create reusable automation frameworks and engineering standards to accelerate remediation development.
Integrations & Platform Engineering
- Design and implement integrations between Nexthink and enterprise platforms, including ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk and other endpoint management, monitoring, and ITSM solutions.
- Leverage APIs, web services, and automation platforms to orchestrate workflows and automate data exchange.
- Collaborate with engineering, operations, and platform teams to operationalize DEX insights and remediation workflows.
- Ensure integrations align with enterprise architecture, security standards, and governance requirements.
Analytics, Reporting & Experience Insights
- Build dashboards, investigations, and reports covering device health, application performance, collaboration, network quality, and employee sentiment.
- Use NQL and platform analytics to identify trends, root causes, and automation opportunities.
- Deliver operational and executive reporting that demonstrates DEX program effectiveness and business value.
- Translate telemetry and UX data into actionable recommendations for IT and business stakeholders.
Employee Engagement & Digital Adoption
- Design and manage Nexthink Campaigns to gather feedback, measure sentiment, and drive digital adoption through targeted communications and guided remediation.
- Partner with support and engineering teams to support change initiatives and improve employee technology experience and adoption.
Continuous Improvement & DEX Strategy
- Identify recurring issues, high-volume incidents, and experience gaps suitable for automation using data from Nexthink, ServiceNow, Moveworks, and end-user/support feedback.
- Partner with EUC, Infrastructure, Security, Service Management, and Engineering teams to improve digital employee experience and contribute to DEX strategy, roadmap, and maturity initiatives.
- Stay current on Nexthink capabilities, automation technologies, and industry best practices.
REQUIRED QUALIFICATIONS:
- Bachelor's degree in Information Technology, Computer Science, Engineering with 12+ years of relevant experience; equivalent relevant experience may be considered in lieu of a degree.
- 5+ years of hands-on experience administering, engineering, and supporting the Nexthink Infinity platform.
- 10 + years of experience supporting enterprise IT infrastructure, End User Computing (EUC), workplace technology, and/or endpoint engineering environments.
- Proven experience implementing and scaling Nexthink in large enterprise environments supporting 10,000+ endpoints.
- Extensive hands-on experience with Nexthink, including Remote Actions, Investigations, Dashboards, Campaigns, Alerts, Application Experience, Software Metering, and Nexthink Query Language (NQL)
- Advanced scripting and automation experience, including PowerShell (required), Bash/Shell scripting (preferred), automated remediation and self-healing solutions, API/web service integrations, and integrating Nexthink with ServiceNow, Moveworks, or similar platforms.
- Strong knowledge of endpoint management and enterprise technologies, including Intune, SCCM, Jamf, Microsoft 365, Active Directory/Entra ID, and endpoint security. Proven analytical and troubleshooting skills, with experience using data to drive improvements in complex enterprise environments.
PREFERRED QUALIFICATIONS:
- Nexthink certification(s) and experience with AI Drive and Adopt.
- Experience with ServiceNow ITSM/ITOM, asset management, and observability platforms such as Splunk.
- Knowledge of DEX frameworks, employee sentiment measurement, and Experience Level Objectives (XLOs).
****Candidates selected for an interview should note that it will be conducted live via video, with cameras on at all times. As part of our identity verification process, a photo will be taken during the interview to confirm your identity and help protect against fraud. At hire, you will complete formal identity verification.****
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
September 21, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $131,300.00 - $237,350.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Originally posted on Himalayas