网络安全客户信任计划经理
Cybersecurity Customer Trust Program Manager
职位：网络安全客户信任计划经理（网络安全信任顾问 I）
地点：美国远程办公
同义业务职位：技术项目经理（TPM）、安全沟通计划经理、网络安全信任顾问 I
简介：
Blue Yonder 是人工智能驱动的数字供应链解决方案的全球领导者，通过创新、智能的技术帮助 businesses 优化并转型其运营。随着我们持续加强网络安全计划，我们的网络安全信任团队正在寻找一名网络安全客户信任计划经理（网络安全信任顾问）来协助支持和实施我们的安全沟通计划。这个职位适合能够将网络安全主题转化为清晰的沟通、培训和客户指导的人士，同时能够在跨团队协作中有效协调。
我们的团队通过透明度和技术专长建立客户信任。在这个高度协作且可见的角色中，您将与安全、售前、销售和客户团队合作，解释我们的安全态势，支持事件沟通，并帮助团队为具有挑战性的客户对话做好准备。成功的候选人需要有条理、反应迅速，能够在快节奏的环境中工作，并能运用良好的判断力和数据推动工作进展。
您将负责：
- 支持和协调增强客户信任和安全透明度的沟通活动。
- 开发并提供与事件响应、安全意识和其他网络安全主题相关的清晰的技术和非技术性沟通、培训和教育材料。
- 从多个来源汇总数据以支持有效的决策。
- 提供沟通策略建议，管理不可预测的问题，并解决障碍。
- 通过采用新工具、策略和流程推动持续改进。
- 跟踪、分析并报告目标达成情况和整体项目健康状况。
我们寻找的人选：
所需资格
- 5年以上项目管理或专业咨询经验。
- 直接经验开发和提供与事件响应、安全意识或其他网络安全主题相关的培训或教育内容。
- 有与技术及非技术团队（包括售前、销售和客户账户团队）跨职能合作的经验，能够清晰解释组织的安全态势。
- 有在客户沟通过程中提供支持的经验
查看英文原文
Role: Cybersecurity Customer Trust Program Manager (Cyber Trust Advisor I)
Location: US Remote
Synonymous Business Title (s): Technical Program Manager (TPM), Security Communications Program Manager, Cyber Trust Advisor I
Overview:
Blue Yonder is a global leader in AI-driven digital supply chain solutions, empowering businesses to optimize and transform their operations with innovative, intelligent technology. As we continue to strengthen our cybersecurity programs, our Cyber Trust team is seeking a Cybersecurity Customer Trust Program Manager (Cyber Trust Advisor) to help support and deliver our Security Communications program. This role is ideal for someone who can translate cybersecurity topics into clear communications, training, and customer guidance while coordinating effectively across teams.
Our team builds customer trust through transparency and technical expertise. In this highly collaborative and visible role, you will partner with security, presales, sales, and account teams to explain our security posture, support incident communications, and help prepare teams for challenging customer conversations. The successful candidate is organized, responsive, comfortable working in a fast-paced environment, and able to use sound judgment and data to move work forward.
What You’ll Be Doing:
- Support and coordinate communication initiatives that strengthen customer trust and security transparency.
- Develop and deliver clear technical and non-technical communications, training, and educational materials related to incident response, security awareness, and other cybersecurity topics.
- Aggregate data from multiple sources to enable effective decision-making.
- Advise on communications strategy, manage unpredictable issues, and address blockers.
- Drive continuous improvement by embracing new tools, strategies, and processes.
- Track, analyze, and report on progress against goals and overall program health.
What We’re Looking For:
Required Qualifications
- 5+ years of program management or professional consulting experience.
- Direct experience developing and delivering training or educational content related to incident response, security awareness, or other cybersecurity topics.
- Proven ability to partner cross-functionally with technical and non-technical teams, including presales, sales, and customer account teams, to clearly explain the organization’s security posture.
- Experience supporting customer-facing communications during security events or incidents, including partnering with account teams on sensitive or challenging customer calls.
- Bachelor’s degree in Communications, Business Management, Computer Science or related field.
Preferred Qualifications
- Experience in IT security and/or cloud technology (e.g., incident response, security operations, public relations).
- Ability to communicate complex topics effectively and exercise high judgment under pressure.
- Experience using data and metrics to identify and drive improvements.
The annual salary range for this position is $114,104.00 - $135,000.00 USD.
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:
- Comprehensive Medical, Dental and Vision
- 401K with Matching
- Flexible Time Off
- Corporate Fitness Program
- A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Originally posted on Himalayas