客户成功经理 - 医疗保健收入周期
Client Success Manager, Healthcare Revenue Cycle
#### 公司简介
Experian 是一家全球数据和技术公司，为世界各地的个人和企业创造机会。我们在多个市场开展业务，包括金融服务、医疗保健、汽车、农业、保险等。Experian 投资于人才和先进的新技术，以释放数据的潜力。我们拥有来自 32 个国家的 25,200 名优秀团队成员。
#### 职位描述
**此职位优先考虑西海岸候选人。**
作为客户成功经理，您将与 Experian Health 销售团队的客户执行官合作，推动产品扩展。
您还将与关系经理合作，建立并维护与客户的信任关系，并与支持和优化团队合作，确保最佳客户体验。
您将了解我们的 Experian Health 产品功能，并在整个客户生命周期中提供咨询指导。
您将有机会：
- 熟悉并理解客户的实施情况，以促进客户设置的更新、添加和修复
- 与客户支持、优化、产品和开发团队合作，帮助客户快速处理工单和增强请求
- 评估客户对 Claimsource、Denial Manager、Enhanced Claim Status 和 (ERA) 电子回执产品的使用情况，推荐最佳实践配置和解决方案以提升客户体验
- 在 Claimsource、Denial Manager、Enhanced Claim Status 和 (ERA) 电子回执产品套件方面建立专业技能
- 与关系经理合作进行季度业务评审，展示 Claimsource、Denial Manager、Enhanced Claim Status 和 (ERA) 电子回执建议的客户成功和投资回报
- 制定全面策略，通过识别关键指标和成功因素来提高客户留存率、参与度和增长
#### 资格要求
- **此职位优先考虑西海岸候选人。**
- 需要 5 年以上医疗保健 IT 行业和医疗保健收入周期相关经验
- 需要 3 年以上医疗保健收入周期账户管理经验，熟悉索赔系统和 ERA（电子回执）
- 需要 2 年以上使用 Claimsource、Denial Manager、Enhanced Claim Status 和电子回执的经验
- 需要 2 年以上 Salesforce 或类似 CRM 的经验
- 2 年以上实际 Epic 经验者优先
- Epic Resolu
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#### Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
#### Job Description
**WEST COAST CANDIDATES PREFERRED FOR THIS ROLE.**
As a Client Success Manager, you will partner with both our Client Executive, on the Experian Health Sales team, regarding the expansion of the products.
You will also partner with the Relationship Manager, to build, and maintain, trusting relationships with our customers and partner with the Support and Optimization teams to ensure the best client experience.
You will understand our Experian Health product capabilities and provide consultative guidance to clients throughout their life cycle.
You'll have opportunity to:
- Acclimate and understand, our client's implementation to facilitate updates, additions, and fixes to client setup
- Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
- Evaluate customer use ofClaimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experience
- Develop expertise in Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice product suite
- Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and Return on investment for Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic remittance advice
- Develop comprehensive strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors.
#### Qualifications
- **WEST COAST CANDIDATES PREFERRED FOR THIS ROLE.**
- 5+ years' experience in healthcare IT industry and healthcare revenue cycle required
- 3+ years' Healthcare Revenue Cycle Account Management experience, claim systems and ERA (electronic remittance advice)
- 2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status and Electronic Remittance Advice
- 2+ years' Salesforce or similar CRM expertise
- 2+ years' hands-on Epic expertise is beneficial
- Epic Resolute HB/PB certification is beneficial
- Travel to client sites required (20-25%)
- Bachelor's degree or equivalent experience
#### Additional Information
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
**Benefits/Perks:**
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: [https://myexperianbenefits.com/](https://myexperianbenefits.com/)
**Recruitment Fraud Awareness**- Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an **@** [**experian.com**](http://experian.com) email address.
**Experian will never ask candidates to make any payment** as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit [**experian.com/careers**](http://experian.com/careers)