高级分析师，客户体验
Senior Analyst, Customer Experience
OGC Global 是一家专注于客户体验和市场研究的精品咨询公司，帮助领先企业了解其客户、改善体验并做出更好的商业决策。
我们正在寻找一名高级分析师加入团队，为一家重要的寿险客户工作。该职位结合了分析专长、客户管理及项目领导能力。高级分析师将与客户紧密合作，同时监督和协调分析团队及项目资源，以确保客户工作的成功交付。
职位职责
高级分析师将成为客户日常的主要联系人，并负责所分配的项目和工作流程。他们将负责理解客户目标，指导分析方法，管理时间表和交付成果，并协调支持工作的团队。
主要职责
- 从规划到交付阶段领导所分配的客户项目和工作流程。
- 维护项目计划、时间表、里程碑和交付成果。
- 监控项目进展，主动识别并解决风险或挑战。
- 同时管理多个工作流程和优先事项。
- 与客户利益相关者建立牢固关系，并深入了解他们的业务和目标。
- 主持客户会议、项目讨论和状态更新。
- 清晰地传达项目进展、发现、建议和下一步行动。
- 主动识别增加价值的机会，提升客户体验。
- 分析定量和定性研究数据，识别有意义的趋势和洞察。
- 开展分析并将发现转化为可操作的建议。
- 制作并审核面向客户的演示文稿、报告和其他交付成果。
- 支持客户体验、市场研究和客户旅程相关项目。
- 熟悉寿险行业，包括客户需求、产品和市场趋势。
- 任职要求
- 4–7年以上市场研究、客户体验、咨询、分析或相关领域的工作经验。
- 具有金融服务业和/或保险客户的工作经验；具有寿险经验者优先。
- 具有管理项目、工作流程、时间表和多位利益相关者的经验。
- 具有协调或管理初级团队成员的经验。
- 强大的分析和解决问题的能力。
- 出色的客户沟通和演示技能。
查看英文原文
OGC Global is a boutique customer experience and market research consultancy that helps leading organizations understand their customers, improve experiences, and make better business decisions.
We are looking for a Senior Analyst to join our team and support a key Life Insurance client. This role combines analytical expertise, client management, and project leadership. The Senior Analyst will work closely with the client while overseeing and coordinating a team of analysts and project resources to ensure successful delivery of client work.
The Role
The Senior Analyst will serve as a key day-to-day contact for the client and will take ownership of assigned projects and workstreams. They will be responsible for understanding client objectives, guiding the analytical approach, managing timelines and deliverables, and coordinating the team supporting the work.
Key Responsibilities
- Lead assigned client projects and workstreams from planning through delivery.
- Maintain project plans, timelines, milestones, and deliverables.
- Monitor project progress and proactively identify and resolve risks or challenges.
- Manage multiple workstreams and priorities simultaneously.
- Build strong relationships with client stakeholders and develop a deep understanding of their business and objectives.
- Lead client meetings, project discussions, and status updates.
- Clearly communicate project progress, findings, recommendations, and next steps.
- Proactively identify opportunities to add value and improve the client experience.
- Analyze quantitative and qualitative research data to identify meaningful trends and insights.
- Developing analysis and translating findings into actionable recommendations.
- Develop and review client-facing presentations, reports, and other deliverables.
- Support customer experience, market research, and customer journey initiatives.
- Develop knowledge of the life insurance industry, including customer needs, products, and market trends.
Requirements
- 4–7+ years of experience in market research, customer experience, consulting, analytics, or a related field.
- Experience working with financial services and/or insurance clients; life insurance experience strongly preferred.
- Experience managing projects, workstreams, timelines, and multiple stakeholders.
- Experience coordinating or managing junior team members.
- Strong analytical and problem-solving skills.
- Excellent client communication and presentation skills.
- Strong attention to detail and ability to manage multiple priorities.
- Ability to take ownership and work independently while effectively leading a supporting team.
- Strong proficiency in PowerPoint and Excel; experience with research and analytics platforms is a plus.
- Comfortable working in a fast-paced, client-focused consulting environment.
Originally posted on Himalayas