Sr CRM Account Executive - Federal Civilian
工程师弗雷德·卢迪写代码，为他的同事菲利斯自动化了一个无聊的任务。她哭了喜悦的眼。那一刻激励弗雷德建立一个公司可以让每个人都从忙碌的工作中解放出来，以便他们能够专注于有意义的工作。今天，ServiceNow 是企业重塑的人工智能控制塔。我们的 ServiceNow AI 平台将任何 AI,任何数据和工作流程都聚集在一起，帮助85%的富士顿500®人更聪明，更快，更好地工作。我们正在建设一种人工智能原生文化，技术和人工智能才能不可阻断在一起。我们刚开始。加入我们来为人们提供人工智能工作。账户执行官，联邦管理员和高级 CRM. 你有7年以上经验，将前台转型为复杂的，使命驱动的公共部门组织？你准备好在联邦民间机构中推进下一代 CRM 和人工智能驱动的工作流程解决方案吗？ServiceNow 正在寻找一个经验丰富的联邦 CRM 账户执行官来带来深入的公共部门知识和已证明的销售记录。你将发挥关键作用，增长服务 Now CRM 和 AI 产品的市场成功，定位它们作为整个联邦企业数字化转变的基础。我们的 CRM 产品基于市场领先的现在平台，为机构提供了一个单一，智能的真理来源。这种统一方法支持关键任务，面向公民的流程，从福利和赠款管理到构成调查，案例管理和服务交付，以便机构可以使用一致数据，预测人工智能和更高的运营效率执行。你将如何驱动：CRM&AI 任务结果你的重点将是转化代理复杂性为可衡量的使命价值：·联邦民间领土战略与执行：·账户管理：开发和执行在 DOT,GSA,USDA 和教育领域的领土战略，专注于公民体验，智能服务运营和计划交付等高价值使用案例。在帐户规划期间提供机构特定输入，以便目标账户和使用情况与我们的人工智能驱动 CRM 解决方案的使命 ROI 一致。· 目标和验证 AI/CRM 机会：通过咨询销售展望并扩大现有 CRM 足迹，包括行政简报，发现研讨会和用例试点。·冠军转型实例。
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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Senior Account Executive, Federal CRM & AI
Do you have 7+ years of experience selling front-office transformation into complex, mission-driven public sector organizations? Are you ready to drive adoption of next-generation CRM and AI-powered workflow solutions across federal civilian agencies?
ServiceNow is looking for a seasoned Federal CRM Account Executive to bring deep public sector knowledge and a proven sales record within large federal departments. You will play a central role in growing the market success of ServiceNow’s CRM and AI products, positioning them as the foundation for digital transformation across the federal enterprise.
Our CRM products are built on the market-leading Now Platform, giving agencies a single, intelligent source of truth. This unified approach supports mission-critical, citizen-facing processes, from benefits and grants management to constituent inquiries, case management, and service delivery, so agencies can execute with consistent data, predictive AI, and greater operational efficiency.
What You Will Drive: CRM & AI for Mission Outcomes
Your focus will be on converting agency complexity into measurable mission value:
· Federal Civilian Territory Strategy & Execution:· Account Management: Develop and execute a territory strategy across DOT, GSA, USDA, and Education, focused on high-value use cases such as citizen experience, intelligent service operations, and program delivery. Provide agency-specific input during account planning so target accounts and use cases align with the mission ROI of our AI-driven CRM solutions.
· Target & Validate AI/CRM Opportunities: Prospect and grow pipeline in greenfield agency programs and expand existing CRM footprints through consultative selling, including Executive Briefings, Discovery Workshops, and Use Case Pilots.
· Champion Transformational Value: Partner with account teams, systems integrators, and resellers to close net-new opportunities that help agency leaders improve program efficiency and the citizen experience.
- Sales & Team Enablement:· Act as the Federal CRM Authority: Serve as the primary expert for federal CRM within your territory. You and your Solution Consultants will spearhead net-new initiatives and work closely with core account teams to drive front-office transformation across a broad civilian footprint.
- Accelerate Sales Cycles: Act as both player and coach, leading net-new opportunities while enabling Account Executives and Sales Development teams with foundational and advanced knowledge to identify, qualify, and accelerate CRM opportunities across agency accounts.
To be successful in this role you have:
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· 7+ years knowledge enterprise software and/or specialty solutions area to lead solution win
· Experience as a new logo hunter, Sr AE or Sr Solutions sales executive.for US Federal Agencies.
· Understanding of business sales processes
· Travel required: 30-50%
For positions in this location, we offer a base pay of $139,400 - $188,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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