支持专员
Support Associate
关于Shockbyte
你有没有经历过两周的Minecraft狂欢，或者在ARK中生存，或者在Rust中突袭？你很可能在我们的服务器上玩过。Shockbyte是全球最大的游戏服务器提供商之一，支持60多款游戏，全球有数十万玩家。我们正在寻找有才华的人加入我们，共同塑造我们所知的多人游戏的未来。
我们不仅仅提供服务器，我们提升体验，让服务器托管对每位玩家和工作室都变得无缝。与我们合作意味着加入一个全球化的游戏团队，他们生活在我们帮助创造的世界中。我们热爱技术、协作，以及提升多人游戏的可能性。
在Shockbyte，重要的是你的技能和热情。无论你是在课堂、代码编辑器还是服务器控制台中学到的，我们都重视你能构建的东西。
我们寻找那些主动出击、在快节奏环境中茁壮成长，并热爱解决影响数百万人一起游玩的问题的人。如果你希望将你的游戏体验变成更大的东西，一种能推动全球社区的东西，那么Shockbyte就是你可以实现的地方。
职位简介
我们正在寻找一名支持专员，为全球的玩家和服务器所有者提供快速、友好且可靠的支持。
在这个职位中，你将处理涵盖技术故障排除、计费、取消和一般咨询的客户工单。你将成为用户和我们技术之间的桥梁，确保每位玩家能迅速回到游戏中，每个问题都能得到细致和精准的处理。
工作地点：完全远程
如果你……
🎮 有责任感，能坚持到底，从不留下未解决的问题。
🎯 通过大胆行动和有意义的影响推动目标前进。
🌱 永远在学习，提出问题，并帮助他人提升。
🧩 欢迎反馈，重视诚实，并将团队置于个人利益之上。
🔐 开放分享知识，让你的工作可见，并通过清晰建立信任。
要求
🎮 核心技能
- 英语书面沟通能力出色，语气清晰、友好且专业。
- 强大的问题解决能力和技术推理能力。
- 能高效管理多个支持工单，涵盖计费、取消和专业技术请求。
- 对游戏服务器环境和托管基础有扎实的理解。
- 以客户为中心的心态。积极、富有同理心，并以解决方案为导向。
查看英文原文
About Shockbyte
Have you ever had a two-week Minecraft spree, survived in ARK, or raided in Rust? Chances are, you’ve played on our servers. Shockbyte’s one of the largest game server providers out there, with hundreds of thousands of players worldwide across 60+ supported games. We’re looking for talented individuals to join us in shaping the future of multiplayer gaming as we know it.
We don’t stop at providing servers, we elevate the experience and make server hosting seamless for every player and studio. Working with us means joining a global team of gamers who live and breathe the worlds we help create. We’re passionate about technology, collaboration, and levelling up what multiplayer can be.
At Shockbyte, what matters is your skill and passion. Whether you learned in a classroom, a code editor, or a server console, we value what you can build.
We’re looking for people who take initiative, thrive in fast-paced environments, and love solving problems that shape the way millions play together. If you want to turn your gaming experience into something bigger, something that powers communities across the world, Shockbyte is where you can make it happen.
About the Role
We’re looking for a Support Associate to deliver fast, friendly, and reliable support to players and server owners around the world.
In this role, you’ll handle customer tickets covering technical troubleshooting, billing, cancellations, and general enquiries. You’ll be the bridge between our users and our tech, ensuring every player gets back in the game quickly and every issue is handled with care and precision.
Location Type: Fully Remote
You’ll Thrive Here If…
🎮 You take responsibility, see things through, and never leave problems unsolved.
🎯 You push objectives forward with bold actions and meaningful impact.
🌱 You’re always learning, asking questions, and helping others level up.
🧩 You welcome feedback, value honesty, and put the team above ego.
🔐 You share knowledge openly, make your work visible, and build trust through clarity.
Requirements
🎮 Core Skills
- Excellent written communication skills in English, with a clear, friendly, and professional tone.
- Strong problem-solving and technical reasoning skills.
- Ability to manage multiple support tickets efficiently across billing, cancellations, and technical requests.
- Solid understanding of game server environments and hosting fundamentals.
- Customer-first mindset. Proactive, empathetic, and solution-oriented in every interaction.
⚡ Bonus XP
- Experience using WHMCS or Zendesk similar platforms for managing tickets and billing.
- Background in game server hosting, customer support, or the broader gaming industry.
- Familiarity with FTP, server configuration, or mod/plugin installation.
- You love multiplayer games!
🧩 Experience & Background
- 1–2 years of experience in customer-facing technical support.
- Equivalent hands-on experience or self-taught knowledge in game server management, mod/plugin installation and customer service is equally valued.
Benefits
- 🌍 Remote Work - Work fully remotely, and team up in online in our team Discord.
- ⏰ Flexible Hours - Adjust your schedule around when you’re most productive.
- 🚀 Career Growth - Clear pathways to level up your skills and advance your career.
- 📚 Development Budget - Access courses, certifications, and conferences to stay sharp.
- 💻 Workspace Support - Get a stipend to upgrade your home office setup.
- 🎮 Virtual Team Events - From trivia and escape rooms to weekly game nights with the team.
- 👕 Shockbyte Merch Pack - Custom hoodies, shirts, caps, mugs, and stickers made for our crew.
- ✈️ Travel Opportunities - Meet teammates around the world and represent Shockbyte at events.
- 🕹️ Free Game Servers - Spin up your own servers and play on us.
- 🏆 Esports & Gaming Events - Free tickets to tournaments and gaming expos.
Originally posted on Himalayas