计费运营专员
Billing Operations Associate
我们正在改变零售行业
在Instacart，我们邀请世界通过食物传递爱，因为我们相信每个人都能获得他们喜爱的食物，并有更多时间与所爱之人一起享受。当其他人看到简单的杂货配送需求时，我们看到了令人兴奋的复杂性和满足社区多样化需求的无限机会。我们致力于为客户提供可靠的杂货和日用品配送服务，同时为Instacart个人购物者提供安全且灵活的收入机会。
Instacart已成为数百万人的生命线，我们正在组建一支团队，帮助我们将购物车向前推进。如果你准备好做一生中最好的工作，欢迎加入我们的团队。
Instacart是Flex First团队
没有一种方法适用于所有人来完成最佳工作。我们的员工可以自由选择在家中、办公室或最喜欢的咖啡店完成最佳工作，同时通过定期的线下活动保持联系并建立社区。了解更多关于我们在工作地点上的灵活方式。
这是一个远程职位，可以在除加利福尼亚州、康涅狄格州、新泽西州、纽约州和华盛顿州以外的任何美国州进行。
为什么这个职位值得加入
Billing Operations Associate 负责Instacart零售合作伙伴组合中的端到端计费生命周期，确保准确开票、及时月结以及符合财务控制要求。
理想的候选人能够在快节奏的运营环境中茁壮成长，对自己的工作负责，并致力于持续交付高质量、准确的结果。
你在第一年将做的事情
- 每月计费周期准确且按时执行，发票通过电子邮件和第三方门户（如Ariba）计算、生成并发送。
- 信用凭证、借记凭证和退款按照批准的请求进行处理。
- 为新合同和修改后的合同构建和维护Oracle工作簿。
- 审查商业合同以识别计费要求，并根据需要与高级团队成员验证计费条款。
- 完成发票计算的同行评审，以确保准确性和遵守合同条款。
- 及时回应计费查询，并适当升级复杂的争议。
- 支持审计请求，并准确且按时完成临时项目。
查看英文原文
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
This is a remote role that may be performed from any U.S. State except California, Connecticut, New Jersey, New York, and Washington.
Why this role is on the menu
The Billing Operations Associate owns the end-to-end billing lifecycle across Instacart's retail partner portfolio, ensuring accurate invoicing, timely month-end close, and compliance with financial controls.
The ideal candidate thrives in a fast-paced operational environment, takes ownership of their work, and is committed to delivering high-quality, accurate results consistently.
What you'll cook up in your first year
- Monthly billing cycles are executed accurately and on time, with invoices calculated, generated, and delivered via email and third-party portals such as Ariba.
- Credit memos, debit memos, and refunds are processed in accordance with approved requests.
- Oracle workbooks are built and maintained for new and amended contracts.
- Commercial contracts are reviewed to identify billing requirements, with billing language validated with senior team members as needed.
- Peer reviews of invoice calculations are completed to ensure accuracy and adherence to contract terms.
- Billing inquiries are responded to promptly, with complex disputes escalated appropriately.
- Audit requests are supported and ad hoc projects are completed accurately and on time.
- Established SOPs and internal controls are followed to ensure consistent and compliant billing operations.
The secret ingredients we're looking for
Must-have pantry staples (Minimum Qualifications)
- 2+ years of experience in billing operations, accounts receivable, order-to-cash, or a similar role, preferably in a a B2B tech, marketplace, or SaaS environment
- Foundational understanding of invoicing processes, ERP workflows, and AR fundamentals
- Strong attention to detail with the ability to manage high-volume workloads accurately
- Expert proficiency with spreadsheets (Google Sheets, Microsoft Excel)
- Familiarity with Oracle or similar ERP systems
- Familiarity with Salesforce or similar CRM
- Clear and professional communication skills with the ability to work cross-functionally
- Ability to follow defined processes and controls while knowing when to escalate
- Self-starter who takes ownership and delivers on commitments
Optional garnishes (Preferred Qualifications)
- Experience with BI or data tools such as Alteryx or SQL
- Experience or aptitude to leverage AI tooling to augment or automate processes
- Familiarity with marketplace, subscription, or advertising billing models
- Exposure to working with Finance, Legal, or Sales teams in a cross-functional capacity
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
CO, DE, HI, IL, ME, MD, MA, NH, OR, PA, RI, TX, VT, VA, DC
$31.25—$32.94 USD
AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, SC, SD, TN, UT, WV, WI, WY
$28.37—$29.81 USD