客户解决方案高级经理
Client Solutions Sr. Manager
Flipboard 是全球首个社交杂志,旨在为世界提供信息和灵感。Flipboard 在网页、iOS 和 Android 平台上均可使用,提供由最优秀的出版商和我们充满活力的 Flipboard 社区分享的重要且有影响力的文章、视频、播客和产品,以推动对话、保持人们的信息畅通,并激励他们参与、学习和领导。
职位概述
客户解决方案高级经理是一个高度协作的职位,位于收入、产品和故事讲述的交汇点。该职位负责通过强大的售前策略、售后执行以及引人入胜的市场进入叙事,推动收入增长。
此职位与销售、收入运营、产品和市场营销紧密合作,既支持现有的客户机会,也塑造 Flipboard 广告产品的定位、发布和市场采用方式。理想的候选人应具备动手能力,具有战略眼光,并能同样熟练地构建提案幻灯片、领导客户对话或撰写产品信息。
除了负责关键客户项目外,该职位还将管理并指导一个小的客户解决方案团队,同时深度参与执行工作。
你将负责的工作
售前策略与收入赋能
- 领导 RFP 响应,制定媒体计划、提案和提案幻灯片
- 与销售团队合作进行提案、续约和战略客户规划
- 创建引人入胜的销售叙事、受众洞察、媒体资料包、案例研究和市场进入材料,以定位和推广新的和现有的广告产品,撰写差异化信息和价值主张(强烈建议有 Keynote 经验)
- 对销售和收入运营团队进行新产品、功能、定位和流程的培训和支持
客户解决方案与售后执行
- 负责优先客户的售后执行,从启动到结束
- 担任高级客户联系人,提供见解、绩效评估和战略建议
- 分析绩效数据,并将洞察转化为客户可读的故事叙述,用于活动结束时的报告
- 与销售团队合作,识别增购、交叉销售和续约机会
- 通过与广告运营、分析、创意和定价团队密切合作,确保良好的活动执行
团队领导与跨职能协作
- 管理并指导一个小的客户解决方案团队;审核提案、提案和客户策略
查看英文原文
Flipboard is the world’s first social magazine, designed to inform and inspire the world. Available on web, iOS, and Android, Flipboard offers the world important and influential articles, videos, podcasts and products shared by the greatest publishers and our vibrant Flipboard community to advance conversation, keep people informed, and inspire them to engage, learn, and lead.
Role Overview
The Client Solutions Sr. Manager is a highly collaborative role that sits at the intersection of revenue, product, and storytelling. This individual is responsible for driving revenue through strong pre-sale strategy, post-sale execution, and compelling go-to-market narratives that bring Flipboard’s advertising products to life.
This role partners closely with Sales, Revenue Operations, Product, and Marketing to both support active client opportunities and shape how Flipboard’s ad products are positioned, launched, and adopted in the market. The ideal candidate is hands-on, strategic, and equally comfortable building a pitch deck, leading a client conversation, or crafting product messaging.
In addition to owning key client initiatives, this role will manage and mentor a small Client Solutions team while remaining deeply involved in execution.
What You’ll Do
Pre-Sales Strategy & Revenue Enablement
- Lead RFP responses and build media plans, proposals, and pitch decks
- Partner with Sales on pitches, renewals, and strategic account planning
- Create compelling sales narratives, audience insights, media kits, case studies, and GTM materials to position and promote new and existing ad products, crafting differentiated messaging and value proposition (Keynote experience strongly preferred)
- Train and support Sales and Revenue Operations teams on new products, features, positioning, and processes
Client Solutions & Post-Sale Execution
- Own post-sale execution for priority accounts from kickoff through wrap-up
- Serve as a senior client contact, delivering insights, performance reviews, and strategic recommendations
- Analyze performance data and translate insights into client-ready storytelling for end-of-campaign reporting
- Identify upsell, cross-sell, and renewal opportunities in partnership with Sales
- Ensure strong campaign execution by collaborating closely with Ad Ops, Analytics, Creative, and Pricing teams
Team Leadership & Cross-Functional Collaboration
- Manage and mentor a small Client Solutions team; review proposals, pitches, and client strategies
- Act as a connective tissue across Sales, Product, Engineering, Analytics, and Marketing
- Lead complex, cross-functional initiatives with strong project management discipline
- Foster enthusiasm for Flipboard internally and externally through thoughtful communication and collaboration
What We’re Looking For
Required
- 7–10+ years of experience in client solutions, revenue strategy, or digital advertising, and experience managing and mentoring a small team
- Proven experience successfully owning both pre-sale and post-sale workflows
- Excellent written and visual storytelling skills; experience creating client-facing materials from scratch
- Hands-on experience building sales decks and GTM materials (Keynote ideal, or PowerPoint)
- Strong analytics skills; able to pull data from different data sources, analyze in Excel, including using Pivot tables and vlookups, and interpret analysis to get to insights
- Experience in establishing, documenting, and rolling out efficient operational processes, as well as improving existing processes
- Strong business acumen
- Experience partnering closely with Sales and Revenue Operations teams
- Proven project management skills; ability to coordinate across multiple teams toward a common goal
- Self-starter who can work independently, wear multiple hats, and operate effectively in environments with evolving processes and priorities
- Highly collaborative, adaptable, and comfortable operating in a fast-moving, start-up environment
Nice to Have
- Startup or high-growth company experience
- Mobile advertising, media, or agency background
- Familiarity with self-service ad platforms (Meta, Google, Taboola, Outbrain)
- Experience with ad-serving, order management systems, or campaign analytics tools (e.g. GAM, Boostr)
Benefits & Perks
Our benefits include medical, dental, vision and life insurance; flexible and generous "out of office time” for holidays, vacations, sick leave, relaxation and wellness, in addition to a mid-year and end of year break, totaling 10 days. We also offer an employee assistance program, plus eligibility to participate in pension (CAN) or 401k (US) plans with an employer contribution.
Why Join Flipboard?
- Our vision: At a time when society could really benefit from being more informed and inspired, we are enabling great stories to reach passionate communities around the world.
- Our team: Led by experienced CEO, Mike McCue, the Flipboard team is a positive, respectful, and diverse group of bright and highly capable people who work collaboratively with strong purpose and vision.
- Our culture: We value an environment and culture that encourages people's voices and perspectives to be heard. We believe that leveraging our team will lead us to create better products and services for all our users and partners. We value diverse backgrounds, beliefs and experiences of our team members, and we are committed to fostering an inclusive environment for all.
- Our value: We are fully funded and making steady, meaningful progress on a premium, high margin business within a $600B, highly strategic market. Our business model is tightly aligned with our values, our partners and our user experience which makes our company both valuable and unique.
- Our product: Millions of people truly love Flipboard and rely on it regularly. Flipboard is a standard bearer for great mobile design, innovation, and we deeply value craftsmanship.
- Our platform: Our platform selects the best content from thousands of publishers around the world, organizes it into highly personalized feeds, and presents it for further curation by the community. We are driven by hard technical challenges and we value pioneering new technology to continually increase the power, efficiency and scale of our platform.
Flipboard is committed to a diverse and inclusive workplace. Flipboard is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or other legally protected characteristics.
Originally posted on Himalayas