高级资深 inbound 产品经理 - AI 互操作性、治理与安全
Senior Staff Inbound Product Manager - AI Interoperability, Governance & Secure
你在该职位中将负责：
在下一代AI互操作性和企业AI治理方面引领创新。在这个职位中，你将定义并交付ServiceNow AI Control产品中的核心功能——这个平台使组织能够在所有AI使用场景中保持安全性、隐私性、监控、防护措施和可操作性。
你将负责推动ServiceNow AI治理层的演进，确保企业能够安全地采用和扩展AI，包括：
- 强大的安全和隐私控制
- AI交互的实时监控和可观测性
- 自动化修复和操作工作流
- 保障安全、合规、符合政策的AI行为的防护措施
- 对所有AI代理、模型和集成的全面企业监督
该职位让你成为AI转型的核心，定义AI代理、企业系统和外部平台之间安全且受控的连接方式——利用Model Context Protocol（MCP）和Agent-to-Agent（A2A）框架等新兴互操作性标准。
你将与工程、设计、安全、数据治理和AI/ML团队紧密合作，交付一个统一的平台体验，让AI访问治理、控制和可观测性汇聚在一起。你还将通过与领先合作伙伴和标准机构合作，帮助塑造行业标准。
如果你希望塑造企业AI治理的未来，这就是你的机会。
要在这个职位上取得成功，你需要具备：
AI与代理生态系统专业知识
- 具有将AI整合到工作流程、决策或自动化中的经验。
- 对AI特有的安全、隐私和治理风险有深入理解，包括模型误用、提示注入、数据泄露和不安全输出。
- 熟悉MCP、A2A代理通信、代理生命周期管理、互操作性模式和协调代理工作流。
安全、隐私与数据保护
- 在数据安全方面有深厚背景，包括加密、数据访问策略、安全数据路由、个人数据保护和隐私优先设计。
- 有设计AI访问安全控制的实际经验，例如：
- 基于角色和策略的AI使用限制
- 防护措施和内容安全过滤器
- AI交互的监控和日志记录
- 可审计的决策路径和合规报告
- 了解NIST、SOC 2、ISO 27001、GDPR等框架及其对企业AI治理的影响。
查看英文原文
What you get to do in this role:
Imagine leading the charge in next-generation AI interoperability and enterprise AI governance. In this role, you will define and deliver core capabilities within ServiceNow’s AI Control product—the platform that enables organizations to maintain security, privacy, monitoring, guardrails, and actionability across all AI usage.
You will be responsible for driving the evolution of ServiceNow’s AI governance layer, ensuring enterprises can safely adopt and scale AI through:
- Strong security and privacy controls
- Real-time monitoring and observability of AI interactions
- Automated remediation and action workflows
- Guardrails that enforce safe, compliant, policy-aligned AI behavior
- Enterprise oversight across all AI agents, models, and integrations
This role places you at the center of AI transformation, defining how secure and governed connectivity works across AI agents, enterprise systems, and external platforms—leveraging emerging interoperability standards like Model Context Protocol (MCP) and Agent-to-Agent (A2A) frameworks.
You’ll partner closely with engineering, design, security, data governance, and AI/ML teams to deliver a unified platform experience where AI access governance, controls, and observability converge. You’ll also help shape industry standards by collaborating with leading partners and standards bodies.
If you want to shape the future of enterprise AI governance—this is your opportunity.
To be successful in this role, you have:
AI & Agent Ecosystem Expertise
- Experience integrating AI into workflows, decision-making, or automation.
- Strong understanding of AI-specific security, privacy, and governance risks, including model misuse, prompt injection, data leakage, and unsafe outputs.
- Familiarity with MCP, A2A agent communication, agent lifecycle management, interoperability patterns, and orchestrated agent workflows.
Security, Privacy & Data Protections
- Deep background in data security, including encryption, data access policies, safe data routing, personal data protections, and privacy-by-design.
- Hands-on experience with designing AI access security controls, such as:
- Role- and policy-based restrictions on AI usage
- Guardrails and content safety filters
- Monitoring and logging of AI interactions
- Auditable decision trails and compliance reporting
- Understanding of frameworks such as NIST, SOC 2, ISO 27001, GDPR, and how they influence enterprise AI governance.
Product Execution & Leadership
- Proven product management experience (typically 9+ years) defining strategy, requirements, and roadmaps for complex enterprise or platform products.
- Ability to write user stories, work closely with engineering, prioritize at scale, and drive execution end-to-end.
- Experience collaborating with Security, Legal, AI/ML, Data Governance, Design, and Architecture teams.
- Strong ability to think from both developer and admin perspectives—translating needs into secure, intuitive, compliant product capabilities.
AI UX/UI & Platform Experience
- Experience shaping AI user experiences, including:
- Interfaces for managing guardrails and access controls
- AI monitoring dashboards and insights
- Admin and developer-facing experiences for governing agents and models
- Prior experience in SaaS, enterprise platform, or developer-oriented environments (no API-specific requirements).
Communication & Stakeholder Collaboration
- Ability to communicate complex ideas clearly to technical and non-technical stakeholders.
- Strong customer empathy and curiosity—able to deeply understand problems and translate them into actionable product direction.
- Excellent prioritization discipline, focusing on high-impact outcomes in fast-moving AI environments.
FD21
For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Originally posted on Himalayas