客户运营经理 - 远程办公 | 全职
Client Operations Manager - Remote | Full-Time
职位名称：客户运营经理
工作地点：远程
职位类型：全职
工作时间：周一至周六，下午4点至凌晨2点（马尼拉时间，GMT+8）
我们是谁？在Reef，我们连接顶尖人才与高增长公司，打造世界级团队。
我们仅与前3%的候选人合作，并将他们匹配到澳大利亚、新西兰、美国和英国的知名公司，这些公司致力于投资其员工和运营基础设施。
我们通过提供额外的培训、行政/人力资源支持以及接入我们不断壮大的高绩效专业人士社区，帮助您融入这些公司。
关于该职位
我们正在寻找一位高度组织化、积极主动的客户支持与运营经理，负责高端、高接触度代理机构的日常客户体验和运营基础架构。
这不是一个处理工单的角色。您将负责代理机构客户组合的运营交付：主持直播课程，回复客户邮件和私信，处理潜在客户，并建立保持每个客户运营顺畅的系统，无需高级员工去追查任何事情。
您将深入了解每位客户的企业、工具和客户，能够像员工一样在其内部运作。此职位适合曾在收费高昂且期望服务匹配的环境中工作过的人，如精品工作室、私立学校、管家级项目或高接触度的在线业务。
要求
- 英文书面表达优秀，语气敏锐、温暖且专业
- 在高接触环境中有4年以上客户服务经验（精品工作室、私立学校、高端在线课程、管家式服务或类似环境）
- 有从头到尾管理运营的经验，包括启动或活动
- 熟练使用Notion（或ClickUp/Asana），并具备自然构建看板、清单和流程的能力
- 能够主持和共同主持Zoom直播会议，并实时解决技术问题
- 能够同时管理多个客户账户，而不会混淆流程、声音或客户
- 主动思维；能发现即将出错的地方并在未被提醒的情况下及时处理
- 高度关注细节，能够在压力下工作
- 承諾完整的60小时工作制，周一至周六，下午4点至凌晨2点（马尼拉时间）
- 快速可靠的互联网连接；自己的笔记本电脑或台式机，适合该职位；安静的工作环境
查看英文原文
Job Title: Client Operations Manager
Location: Remote
Role Type: Full-Time
Working Hours: Monday to Saturday, 4:00pm to 2:00am Manila time (GMT+8)
Who Are We? At Reef, we connect elite talent with high-growth companies building world-class teams.
We work exclusively with the top 3% of candidates and match them with established companies across Australia, New Zealand, the US, and UK that are serious about investing in their people and operational infrastructure.
We support your integration into these companies by providing additional training, admin/HR support, and access to our growing community of high-performing professionals.
About the Role
We're seeking a highly organised, proactive Customer Support & Operations Manager to run the day-to-day client experience and operational backbone of a premium, high-touch agency business.
This is not a ticket queue role. You'll own operational delivery across a portfolio of the agency's clients: hosting live classes, answering customer emails and DMs, handling inbound leads, and building the systems that keep each client's operation running without senior staff having to chase anything.
You'll be the person who knows each client's business, tools, and customers well enough to operate inside them as if you were staff. This role suits someone who has worked somewhere that charged a premium and expected the service to match, a boutique studio, private school, concierge-level program, or high-touch online business.
Requirements
- Excellent written English with a sharp, warm, professional tone
- 4+ years of experience supporting customers in a high-touch environment (boutique studio, private school, premium online program, concierge service, or similar)
- Proven experience running operations end-to-end including launches or events
- Strong experience with Notion (or ClickUp/Asana) and a natural instinct to build boards, checklists, and workflows
- Comfortable hosting and co-hosting live Zoom sessions and troubleshooting tech issues in real time
- Ability to manage multiple client accounts simultaneously without confusing processes, voices, or customers
- Proactive mindset; you notice what's slipping and catch it without being told
- High attention to detail and ability to work under pressure
- Committed availability for the full 60-hour, Monday to Saturday, 4pm to 2am Manila time schedule
- Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment
Benefits
- Competitive salary based on experience
- Direct employment with an established, high-growth agency
- Opportunity to master real operations across multiple premium businesses at once
- Clear progression opportunities into senior operations or account lead roles
- Flexible remote working environment
- Ongoing training and integration support through the Reef community
Originally posted on Himalayas