出海雷达

合规与账户解决专员 - 加拿大远程

Compliance & Accounts Resolution Specialist - Canada Remote

市场运营职能支持限定地区（需当地身份）
公司Circular Materials
薪资55,000 - 67,000/年 CAD
工作地点Canada
地域资格限定地区（需当地身份）
时区要求日间重叠约 6 小时，基本正常作息
用工类型Full Time
发布时间18 天前
数据来源Himalayas
前往 Himalayas 查看并投递 →
注意地域限制：该职位明确限定在 Canada 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。

负责向高级经理、生产合规主管汇报，生产合规专员通过确保生产商履行其报告、费用和监管义务，支持Circular Materials的延伸生产者责任（EPR）计划。
该职位管理一组生产商账户，监控合规情况，调查报告差异，并解决账单和付款查询，同时与内部利益相关者合作处理合规问题。
作为一位务实的操作和合规专业人员，该专员利用强大的分析能力、Excel和报告技能，支持数据准确性、合规报告、绩效指标和流程改进，以提高运营效率、报告效果和项目可持续性。
这是一个远程职位，要求在加拿大居住。
职责

  • 案件管理：监控、审查并解决每日新增和持续的生产商不合规案件及未完成报告的收款问题。
  • 直接生产商沟通：通过电话和电子邮件主动与生产商组织沟通，解决报告、账单和合规相关的问题。
  • 合规解决与付款管理：管理逾期的生产商账户。在适当的情况下，与生产商合作建立付款安排，并为未解决的合规问题提供监管升级支持。
  • 数据与账单验证：在账单后审查和验证生产商的数据调整请求，在执行系统更新前获取高管批准。
  • 审计准备：整理文档包，验证内部指标，并与外部第三方审计师协调进行生产商资助的合规审计。
  • 跨职能协作：与客户关系（CR）和财务部门合作，跟踪账单修改并解决迟报账户。
  • 争议解决：引导企业客户通过正式的争议解决政策框架，解决关于费用或报告义务的分歧。
  • 资格要求
  • 教育背景：
  • 需要接受过商业管理、商业、传播、会计、环境研究或相关领域的高等教育。
  • 经验：
  • 2年以上合规、业务运营、客户管理、应收账款和催收、企业管理、审计支持和金融服务或监管执法方面的经验。
查看英文原文

OVERVIEW
Reporting to the Senior Manager, Producer Compliance, the Producer Compliance Specialist supports Circular Materials' Extended Producer Responsibility (EPR) programs by ensuring Producers meet their reporting, fee, and regulatory obligations.
The role manages a portfolio of Producer accounts, monitors compliance, investigates reporting discrepancies, and resolves billing and payment inquiries while collaborating with internal stakeholders to address compliance matters.
As a hands-on operational and compliance professional, the Specialist leverages strong analytical, Excel, and reporting skills to support data accuracy, compliance reporting, performance metrics, and process improvements that enhance operational efficiency, reporting effectiveness, and program sustainability.
This is a remote position requiring residency in Canada.
RESPONSIBILITIES

  • Casework Management: Monitor, review, and resolve a daily queue of new and ongoing producer non-compliance cases and collections on outstanding reports.
  • Direct Producer Outreach: Proactively communicate with Producer organizations through phone and email outreach to resolve reporting, billing and compliance-related matters.
  • Compliance Resolution & Payment Management: Manage overdue Producer accounts. Work collaboratively with Producers to establish payment arrangements where appropriate, and support regulatory escalation processes for unresolved compliance matters.
  • Data & Billing Validation: Review and validate producer data adjustment requests post-billing, securing executive approvals before executing system updates.
  • Audit Preparation: Assemble documentation packages, validate internal metrics, and coordinate with external third-party auditors for producer-funded compliance audits.
  • Cross-Functional Collaboration: Partner with Customer Relations (CR) and Finance to track billing modifications and resolve late-reporting accounts.
  • Dispute Resolution: Walk corporate clients through the formal Dispute Resolution Policy framework to resolve disagreements regarding fees or reporting obligations.

QUALIFICATIONS
Education:
· Post secondary education in Business Administration, Commerce, Communications, Accounting, Environmental Studies, or a related discipline is required.
Experience

  • 2+ years of experience in compliance, business operations, account management, accounts receivable and collections, business administration, audit support and financial services, or regulatory enforcements.
  • Direct experience working within CRM platforms, SAP (S4/HANA), or proprietary data web portals is highly desirable.

Skills

  • Requires a strong technical aptitude with advanced Excel skills, including automation, complex formulas, macro development, data consolidation from multiple sources, and the development of KPI dashboards and performance metrics.
  • Working knowledge of other reporting tools such Python and Jira is an asset.
  • Confident communicator with a professional phone presence, displaying resilience, and clear verbal negotiation skills to handle compliance-focused, high-stakes conversations with corporate stakeholders.
  • High attention to detail and strong organizational skills.
  • Demonstrated ability to balance independent work with collaborative teamwork in a dynamic, fast-paced environment.

WORKING CONDITIONS
· All CM employees work 40 hours per week, remotely from a Canadian home office environment.
PAY TRANSPARENCY
ExpectedCompensation:

  • An annual base salary in the range of $55,000 to $67,000
  • The salary range listed complies with the Ontario Employment Standards Act and reflects a potential base salary range for this role. The actual salary offered will be determined within the range, and will depend on factors, such as the candidate’s unique qualifications, relevant experience, work location and expected contributions.

Job Vacancy Reason
· This is a new position.
Artificial Intelligence
· AI is not used during our hiring processes.
Applicant and Interviewee Communication

  • We thank all applicants for their interest. However, only those under consideration will be contacted.
  • Applicants who have been interviewed will be informed whether a hiring decision has been made within 45 days of their final interview.

Record Retention
· Job posting records and associated application forms will be retained for at least three years.
ABOUT CIRCULAR MATERIALS
Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers, we design, and deliver effective recycling programs that drive advance innovation, improve environmental outcomes and create value across the recycling supply chain.
Through full-service program delivery, including collection, management, promotion, education, and reporting, we are advancing systems where more materials are recycled and returned to producers for use in new packaging and products.
Learn more at circularmaterials.ca
Circular Materials is an equal opportunity employer, committed to building a workforce that reflects diversity of thought, skills, experiences, and backgrounds as we work together to accelerate a circular economy for people and the planet.
Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that:

  • 54% of Circular Materials employees identify as women.
  • 50% of Circular Materials employees identify as visible minorities.
  • 90% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.
  • 86% of employees recommend Circular Materials as an inclusive workplace.

We welcome applications from candidates of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community. Circular Materials is committed to reconciliation and to advancing Indigenous representation and partnerships across our organization and programs. We recognize that we operate on the traditional territories of diverse Indigenous Nations, and are dedicated to respecting Indigenous rights, governance, and contributions in our work and communities.
Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes, upon contacting . This email is only used for accommodation requests.
Originally posted on Himalayas

本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。 本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。

← 返回全部职位