事项维护专员
Matter Maintenance Specialist
简介
Gordon Rees Scully Mansukhani，一家在全美50个州都有办公室的知名全国性律师事务所，正在寻找一位经验丰富的案件维护专员加入我们的团队。提供灵活的工作地点选择，包括远程和混合办公安排，这是有抱负的个人在一个支持性和专业性的环境中提升职业发展的绝佳机会。理想的候选人应具有2年以上案件维护专员的经验。我们致力于为所有员工创造一个多元化和包容性的工作环境。加入我们的团队，成为一家蓬勃发展的律所中不可或缺的一员，您的技能和专业知识将得到高度重视。
案件维护专员负责管理和处理开案后的客户和案件更新，确保所有变更准确、完整，并符合事务所政策。该职位通过处理费率设置更新、账单详情更改、案件转移和一般案件维护等请求，为律师、行政人员和财务团队提供支持。案件维护专员会审查工单，验证并更新数据，同时遵守账单指南和内部控制要求来解决差异。该职位需要具备良好的细节关注能力、良好的判断力，能够在快节奏的环境中处理大量请求，保持保密性，并提供及时、专业的沟通。
职责
- 通过Upfront平台和Fresh Service工单系统监控和管理接收的维护请求
- 审查工单的完整性、准确性和所需的批准或支持文件
- 跟踪工单状态并确保在既定服务级别内及时完成
- 处理现有客户和案件记录的更新，包括费率设置更改、账单详情更新、案件转移和一般数据维护
- 确保所有更新在事务所系统中准确反映，并与客户协议和账单指南一致
- 在数据录入前进行验证，并在更新完成后执行质量检查
- 识别差异、不一致或潜在错误，并推荐可能的解决方案
- 为所有变更保持适当的文档和审计追踪
- 与账单和财务团队合作，确保费率结构和客户账单要求的准确性
- 确保符合事务所财务政策和客户特定的账单规则
- 资格
- 最少
查看英文原文
Overview
Gordon Rees Scully Mansukhani, a distinguished national law firm with offices in all 50 states, is seeking an experienced Matter Maintenance Specialist to join our team. With flexible location options, including remote and hybrid arrangements, this is a fantastic opportunity for motivated individuals to advance their careers in a supportive and professional environment. The ideal candidate will have 2+ years of Matter Maintenance Specialist experience. We are committed to creating a diverse and inclusive environment for all employees. Join our team and become a key player in a thriving firm where your skills and expertise are highly valued.
The Matter Maintenance Specialist manages and processes post-opening client and matter updates, ensuring all changes are accurate, complete, and compliant with firm policies. This role supports attorneys, administrative staff, and finance teams by handling requests such as rate set updates, billing detail changes, matter transfers, and general matter maintenance. The Matter Maintenance Specialist reviews tickets, validates and updates data, and resolves discrepancies while adhering to billing guidelines and internal controls. The position requires strong attention to detail, sound judgment, and the ability to handle a high volume of requests in a fast-paced environment, maintaining confidentiality and providing timely, professional communication.
Responsibilities
- Monitor and manage incoming maintenance requests through the Upfront platform and Fresh Service ticketing system
- Review tickets for completeness, accuracy, and required approvals or supporting documentation
- Track ticket status and ensure timely completion within established service levels
- Process updates to existing client and matter records, including rate set changes, billing detail updates, matter transfers, and general data maintenance
- Ensure all updates are accurately reflected in firm systems and aligned with client agreements and billing guidelines
- Validate data prior to entry and perform quality checks after updates are completed
- Identify discrepancies, inconsistencies, or potential errors and recommend potential solutions
- Ensure proper documentation and audit trails are maintained for all changes
- Collaborate with billing and finance teams to ensure accuracy of rate structures and client billing requirements
- Ensure compliance with firm financial policies and client-specific billing rules
Qualifications
- Minimum of three (2) years of experience related to the duties described (e.g., risk management, accounting, or financial analysis), in a law firm.
- Prior law firm or financial analysis experience strongly preferred.
- Demonstrated ability to prioritize and manage multiple tasks while meeting deadlines in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to exercise discretion, maintain confidentiality, and apply sound judgment.
- Professional demeanor with the ability to interact effectively with attorneys, management, staff, and candidates.
- Experience conducting research and utilizing online databases.
- Proficiency with legal and business intake platforms and research tools, Upfront (or similar intake environment), Aderant (or similar accounting platform), preferred.
- Strong project coordination skills: experience supporting enterprise-wide initiatives is a plus.
The yearly salary range is between $70,000 - $90,000.
For consideration, please submit a cover letter and resume.
Gordon Rees Scully Mansukhani is an equal opportunity employer.
No recruiter emails or telephone calls.
Disclaimer: Reposting positions from this website does not authorize search firms or other third parties to directly solicit candidates on the firm’s behalf or represent a relationship with the firm. Agencies must sign GRSM’s fee agreement. The firm’s search agreements are specific to individuals and groups who will be considered on a case-by-case basis. Candidates submitted by a search firm without an executed search firm agreement will not be considered as an applicant. For consideration, please send a detailed blind profile of your candidate to: .
Pay Range
USD $70,000.00 - USD $90,000.00 /Yr.Originally posted on Himalayas