高级产品设计师
Senior Product Designer
**地点:** 美国（远程），波士顿（混合办公），纽约（混合办公）
#### **关于这个职位**
Toast 正从 B2B 强者转型为消费者创新者。我们利用餐厅和顾客数据，让用餐体验更加个性化和顺畅，而 AI 的加入则让我们希望发现、预订和用餐都能真正令人难忘。
你将负责预订和预定的全流程，从混乱且未定义的问题到最终上线的界面。预订表面看起来简单，实际上并不容易。让其变得轻松就是这个职位的核心。当需要时，你也会在其他消费者界面中发挥作用。
你将加入一个小型、有抱负的消费者设计团队，这个团队像一家初创公司一样运作，但又身处更大的公司中。我们拥有自主权和发展的空间来重新构想用餐体验，我们每个人都喜欢一起努力工作。
#### **日常职责（职责）**
**思考**
- 面对一个模糊的问题，提出自己的观点并制作原型
- 设计整个流程，而不仅仅是预订界面
- 同时考虑双方的需求。顾客预订座位和餐厅管理场地有不同的需求
- 利用行为数据和顾客反馈来塑造下一步方向
**原型设计**
- 快速构建可工作的原型，使用任何能让你实现的工具（Figma Make、Cursor、Replit、Magic Patterns、Lovable）
- 在几天内让原型被真实用户测试。粗糙没关系，不可见就不好
- 进行小规模实验，并分阶段进行
**打磨细节**
- 全程负责视觉和交互质量。对字体、间距、层级、动效有自己的见解
- 设计原生移动应用和响应式网页，使其与人们使用的最佳应用相媲美
- 为我们的设计系统做出贡献
**协作**
- 与产品、工程、研究和市场团队紧密合作
- 通过评审和配对工作提升周围设计师的水平（这不是管理岗位，而是高级岗位）
- 即使在压力面前也要为顾客发声，并用业务关心的方式解释原因
#### **你需要具备什么才能脱颖而出（要求）**
- 5 至 7 年以上设计消费者或消费级产品的经验，作品集中有已上线的作品
- 能够在原生和响应式设计之间切换，涵盖面向顾客和面向运营的界面
- 有排期、可用性、交易或市场流程经验者优先，或者任何需要顾客操作能干净地落在他人运营中的场景
- 熟练使用 AI 原型工具和 Figma，对设计系统有扎实的理解
查看英文原文
**Location(s):** US (remote), Boston (hybrid), or New York (hybrid)
#### **About this role**
Toast is shifting from B2B powerhouse to consumer innovator. We're using our restaurant and guest data to make dining feel personal and frictionless, and with AI in the mix, we want discovery, booking, and dining to feel genuinely memorable.
You'll own reservations and booking end to end, from the messy, undefined version of the problem to the pixels that ship. Booking looks simple on the surface. It isn't. Making it feel easy is what this role is all about. You'll flex across other consumer surfaces when we need you there.
You'd join a small, ambitious Consumer Design team that feels and operates like a startup within a larger company. We have autonomy and the runway to reimagine dining and we all love to roll our sleeves up and jam together.
#### **A day in the life (Responsibilities)**
**Thinking**
- Take an ambiguous problem and come back with a point of view and a prototype
- Design the whole loop, not just the booking screen
- Hold both sides in your head. A guest booking a table and a restaurant running a floor want different things
- Use behavioral data and guest feedback to shape what's next
**Prototyping**
- Build working prototypes fast, in whatever tool gets you there (Figma Make, Cursor, Replit, Magic Patterns, Lovable)
- Get something testable in front of people within days. Rough is fine, invisible isn't
- Run small experiments and think in phases
**Craft**
- Own visual and interaction quality end to end. Real opinions on type, spacing, hierarchy, motion
- Design native mobile and responsive web that holds up against the best apps people use
- Contribute to our design systems
**Working together**
- Partner closely with product, eng, research, and marketing
- Raise the bar for the designers around you through crit and pairing (not a management role, but a senior one)
- Advocate for the guest even when the pressure runs the other way, and explain why in terms the business cares about
#### **What you'll need to thrive (Requirements)**
- 5 to 7+ years designing consumer or consumer-grade products, with shipped work in your portfolio
- Range across native and responsive, guest-facing and operator-facing
- Bonus for scheduling, availability, transactional, or marketplace flow experience, or anything where a guest action has to land cleanly in someone else's operations
- Fluency with AI prototyping tools and Figma, with a strong handle on accessibility
- Solid UX fundamentals and the judgment to know which one a problem needs
#### **How you use AI**
We use these tools constantly, and we're specific about why. We want work that's better because of how you use AI: sharper concepts, more options explored, more of the unglamorous states actually designed. You know where it helps and where it produces confident mush.
#### **Nice to haves**
- You design in code, or close enough that engineers trust your handoff
- You've built or stewarded a design system
- You've shipped consumer at scale and know what breaks there
- Front-end and performance literacy. You know why your beautiful transition is dropping frames
- You're a tinkerer. You build things nobody asked for just to see if they'd work
**AI at Toast**
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
**Our Total Rewards Philosophy**
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at [https://careers.toasttab.com/toast-benefits](https://careers.toasttab.com/toast-benefits).
#LI-REMOTE
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our [Geographic Pay Zone Philosophy](https://careers.toasttab.com/us-pay-zones).
Zone A
$159,000—$254,000 USD
Zone B
$138,000—$221,000 USD
Zone C
$125,000—$200,000 USD
**How Toast Uses AI in its Hiring Process**
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: [https://careers.toasttab.com/ai-in-hiring](https://careers.toasttab.com/ai-in-hiring)
**Our Approach to Hybrid Working**
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: [https://careers.toasttab.com/locations-toast](https://careers.toasttab.com/locations-toast)
**People Are the Secret Ingredient in Our Recipe for Success**
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
**Apply today!**
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).
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_For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._