文件专员
Document Specialist
这是一个远程职位。
关于职位
我们正在寻找一位注重细节且可靠的文档专员，以支持我们的移民团队准备、整理和管理客户文件。这个远程职位在确保移民申请和支持文件的准确性、完整性和及时性方面起着至关重要的作用。您将与我们的持牌加拿大移民顾问（RCIC）及其他团队成员紧密合作，为客户提供卓越的服务体验。主要职责
- 为潜在客户进行预评估，帮助RCIC确定其资格并推荐适当的移民途径。
- 通过提供准确的信息和一般性指导，为客户提供高质量的支持。
- 在符合IRCC要求的前提下，协助RCIC准备和提交签证和移民申请。
- 使用安全的基于云的系统收集、验证和整理客户文件。
- 维护准确且最新的客户记录，确保符合内部和监管标准。
- 与客户沟通申请状态，包括批准、拒绝或额外要求的更新。
- 通过标记缺失或错误的文件，并主动与客户协调以解决缺口，支持案件处理。
- 执行其他分配的行政或支持任务。
要求
我们寻找的人选应具备以下条件
- 在加拿大移民领域有实际工作经验，特别是具有PR、PNP、LMIA和工作许可申请的实际操作经验。
- 有直接与持牌加拿大移民顾问处理移民文件的经验。
- 对各种移民项目有深入了解，包括永久居留（快速通道、PNP）、访客签证、家庭担保和商业移民。
- 对细节有极强的关注度，致力于准确、一致和高质量的工作。
- 能够在最少监督的情况下独立工作，高效管理多个案件和截止日期。
- 具备良好的沟通能力，能够在多元文化、面向客户的环境中协作工作。
- 熟悉CRM系统或移民案件管理工具是加分项。
- 在处理敏感客户信息时表现出专业性、保密性和强烈的责任感。
- 能够在周一至周五上午9点至下午5点工作。
查看英文原文
This is a remote position.
About the RoleWe’re seeking a detail-oriented and reliableDocument Specialistto support our immigration team in preparing, organizing, and managing client documentation. This remote role plays a vital part in ensuring the accuracy, completeness, and timeliness of immigration applications and supporting documents. You'll collaborate closely with our Regulated Canadian Immigration Consultant (RCIC) and other team members to deliver an excellent client experience. Key Responsibilities
- Conduct pre-assessments for prospective clients to help the RCIC determine their eligibility and recommend appropriate immigration pathways.
- Provide high-quality support to clients by delivering accurate information and general guidance on document requirements.
- Assist the RCIC in preparing and submitting visa and immigration applications in line with IRCC requirements.
- Collect, verify, and organize client documentation using secure cloud-based systems.
- Maintain accurate and up-to-date client records, ensuring compliance with internal and regulatory standards.
- Communicate with clients regarding their application status, including updates on approvals, rejections, or additional requirements.
- Support case processing by flagging missing or incorrect documents and proactively coordinating with clients to resolve gaps.
- Perform additional administrative or support duties as assigned.
Requirements
What We’re Looking For
- Proven experience working in the Canadian immigration field, with specific hands-on experience in PR, PNP, LMIA and work permit applications isrequired.
- Demonstrated experience working directly with a Regulated Canadian Immigration Consultant on immigration files isrequired.
- Strong understanding of various immigration programs, including Permanent Residence (Express Entry, PNP), Visitor Visa, Family Sponsorship, and business immigration.
- Exceptional attention to detail with a commitment to accuracy, consistency, and high-quality work.
- Ability to work independently with minimal supervision, managing multiple case files and deadlines efficiently.
- Strong communication skills and the ability to work collaboratively in multicultural, client-facing environments.
- Familiarity with CRM systems or immigration case management tools is an asset.
- Professionalism, discretion, and a strong sense of responsibility when handling sensitive client information.
- Ability to work Monday-Friday 9:00am-5:00pm eastern time
Originally posted on Himalayas