产品策略与运营主管
Director, Product Strategy and Operations
所有在JumpCloud®的职位均为远程办公，除非职位描述中另有说明。
关于JumpCloud®
JumpCloud®是一个由人工智能驱动的统一IT管理平台，旨在保护现代工作团队。通过整合身份、设备和访问管理，JumpCloud提供智能、安全的IT解决方案，从人类用户扩展到自主AI代理。我们帮助全球组织消除复杂性，将AI风险转化为优化优势，确保正确的人和代理随时获得对正确资源的安全访问。
JumpCloud 是智能、安全的IT。
职位简介：
使命：为产品领导团队提供一个可靠的运营系统，连接战略、投资、执行、客户证据、采用情况、包装和业务表现。
职位概况：总监级别，直接向SVP产品汇报。能够作为高度参与的领导者运作。
你将负责：
运营组合规划、产品优先级列表和仪表盘（内部：GPL），治理、依赖关系、风险和产品业务评审。
负责高管、SLT和董事会级别的产品报告。
负责Pendo策略、仪器治理、仪表盘和采用洞察。
运营PIM输入、优先级、处理和客户闭环实践。
负责客户咨询委员会的运作模式、议程、洞察和跟进。
维护用例、能力、GPL、PMF和包装/SKU映射。
与财务和GTM合作进行定价、包装、产品表现和货币化分析。
改进现有的规划、KPI和报告流程，而不是自动替换它们。
构建AI代理和工作流，自动化报告、合成客户证据、检测组合风险，并减少手动产品运营工作。
作为高信任度的运营合作伙伴：识别薄弱证据，推动决策，并确保达成一致的行动完成。
我们寻找：
理想情况下具备产品战略和产品运营判断力或类似产品管理背景。
熟悉组合管理、SaaS指标、Pendo、客户研究、定价和包装。
能够直接与高管合作，同时亲自建立分析和操作机制。
有使用AI工具并构建实用代理或工作流自动化的实际能力。
具有商业思维，愿意挑战低价值活动。
能够以频繁同步的方式与产品团队协作。
查看英文原文
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
About the Role:
Mission: Give the Product leadership team a reliable operating system connecting strategy, investment, execution, customer evidence, adoption, packaging, and business performance.
Role profile: Director-level, reporting directly to the SVP Product. Capable of operating as a highly hands-on leader.
What you’ll be doing:
Operate portfolio planning, product prioritization list and dashboard (internal: GPL), governance, dependencies, risks, and Product Business Reviews.
Own executive, SLT, and Board-level Product reporting.
Own Pendo strategy, instrumentation governance, dashboards, and adoption insights.
Operate PIM intake, prioritization, disposition, and customer close-loop practices.
Own the Customer Advisory Board operating model, agenda, insights, and follow-through.
Maintain use-case, capability, GPL, PMF, and package/SKU mappings.
Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis.
Improve existing planning, KPI, and reporting processes rather than automatically replacing them.
Build AI agents and workflows that automate reporting, synthesize customer evidence, detect portfolio risks, and reduce manual Product Operations work.
Act as a high-trust operating partner: identify weak evidence, force decisions, and ensure agreed actions close.
We’re looking for:
Ideally a Product strategy and Product Operations judgment or similar Product Management background.
Comfortable with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging.
Able to work directly with executives while still building analyses and operating mechanisms personally.
Demonstrated ability to use AI tooling and build practical agents or workflow automations.
Commercially minded and willing to challenge low-value activity.
Ability to work in a frequently synchronous way with Product Leadership and partner with team members globally.
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Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"
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