亚马逊 CTI 顾问

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Job Title: Amazon Connect Consultant
Location: remote
Experience: 7+ years total (including CTI consulting and Amazon Connect)
We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.
The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be confident working with both technical teams and business stakeholders.
Required Experience:

• Minimum 7 years total experience in contact center / CTI space

• 3+ years of hands-on experience with Amazon Connect

• Proven experience working in a consulting role for CTI transformation projects

• Strong knowledge of Amazon Connect features: contact flows, routing, queues, agent setup

• Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk

• Good understanding of AWS services: Lambda, DynamoDB, S3, CloudWatch

• Basic scripting with Node.js or Python

• Experience in building or enhancing IVRs using Amazon Lex

• Comfortable working independently in a client-facing environment

Nice to Have:

• Exposure to Cisco, Avaya, Genesys (legacy CTI systems)

• AWS certification

• Knowledge of SIP, VoIP, or WebRTC

• Experience with Amazon Connect Tasks, Contact Lens, Wisdom

Responsibilities:

• Lead the setup and configuration of Amazon Connect environments

• Work with business teams to gather requirements and translate them into technical designs

• Build backend integrations using AWS Lambda and REST APIs

• Integrate Amazon Connect with CRM and support systems

• Support user testing, deployment, and documentation

• Troubleshoot issues and improve existing contact flows

Originally posted on Himalayas